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Business Profile

Computer Software

Total Security US LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Spam emails from this company all day, everyday. Everyday I receive ******** emails from this company. I believe they may have stolen information or data pertaining to my email and name.

  • Initial Complaint

    Date:05/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are sending me constant emails. I have said I am not interested. I have moved it to spam and somehow they just keep emailing me. I have asked so many times and they just keep emailing from different email addresses but the bottom of the email shows the same company and address. I am going to contact an attorney and file harassment charges if this doesnt stop. You are causing emotional distress. I am taking care of extremely ill family members and get emails regarding their care and you blow up my email with spam. STOP!!!

  • Initial Complaint

    Date:05/02/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received two emails dated Thu, May 1 at 22:18, and again Fri, May 2, at 08:04. Both emails state they could not renew my Cloud storage, that my Cloud subscription payment failed and that I need to update my billing. I searched the email header address and found out:a) Email dated Thu, May 1 at 22:18. User name ending in ************ apparently does not exist. A 404 web error appeared. Also, at the bottom of the email shows Municipal Engineering Technology located at ************************************************************ is a single-family residence.b) Email dated Fri, May 2, at 08:04. User name ending in ************ apparently is a Healthcare and ************** Software Solution. Also, at the bottom of the email shows Municipal Engineering Technology located at ************************************************************ is a single-family residence.

  • Initial Complaint

    Date:05/02/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Keep getting unsolicited email and Keep undescribing and will not remove from emails

  • Initial Complaint

    Date:05/01/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is with Total Security US LLC. This company is taking money out of my account without my permission. After investigating, I found out that this is a fraudulent charge. I cannot find any contact information for this company as far as I can see.

  • Initial Complaint

    Date:04/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business using the name Total Add Block has on 2 occasions changed me for a service that I didnt sign up for. The most recent charge was for $155.00 on April 25, 2025. I have been emailing the company and was told that they have proof that I have an account. This is false and now Im fighting to get my money returned.

  • Initial Complaint

    Date:03/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a notice from Total AV (Total Security US LLC) of ********************************************************************************************************** They charged my Discover card $179.00 without my permission. I requested a refund and was sent a code to use, which I tried several times, but it did not work. I would like a refund.

  • Initial Complaint

    Date:02/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is with Total Security US LLC. This company is taking money out of my account without my permission. After investigating, I found out that this is a fraudulent charge. I cannot find any contact information for this company as far as I can see.

    Business Response

    Date: 04/01/2025

    Hi ****, 

    Thank you for reaching out.

    Upon reviewing your account, I see that you had an active subscription to Total Adblock, purchased on December 1, 2024, for an initial cost of $1.99. This subscription then renewed monthly at $9.99, in accordance with our terms and conditions.

    I can confirm that your Total Adblock account has been fully canceled, and no further payments will be taken.

    A refund of $19.98 is currently being processed. While it typically appears in your account within 48 hours, please note that, depending on your bank, it may take up to 7 working days.

    Kind regards, 
    Total Adblock, ************* team

     

  • Initial Complaint

    Date:02/03/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originallypurchased a subscription for TotalPassword (Total Security Limited)in November 2023 at ***** CAD to manage my passwords (INVOICE: INV52586120).Theservice automatically renewed a year later on November2 2024 for 119 CAD (Invoice number INV75313853) without any notice. I no longer wanted their service, so I contacted customer support immediately by email and deleted my account on November ********. I asked for a refund. I received no answer and no ********* make matters worse, I was charged 99 CAD on December 3rd 2024 for services I never even signed up for! (Invoice number INV77768808).The company's customer support is non-existent and I have been unableto confirm that they have cancelled my subscription, despite deleting my account. I have repeatedly contacted their billing department by email and they do not respond. I have been unable to find a customer support phone number. I have filed a dispute through my credit card company, but I believe that this is a predatory company. The company lacks transparency in their pricing and they have made it incredibly difficult to obtain customer support to cancel any subscription.

Total Security US LLC is NOT a BBB Accredited Business.

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