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Business Profile

Continuing Education

Academus University

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Continuing Education.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the transaction I made over the phone and I gave ************************************* the credit card on 07/29/23, the amount was 28 thounsent dollars and the credit cars they are charge me 400 hundred dollar amount only interesting. **********************************, he told me that I will graduate from the school and pass the Nursing exam but he never give me any classes and he doesn't want to return the money please help me. please I need he returned this money since this problem I have been under medical treatment because the credit card they want the money back please help me ********************************* only he give me two books to study I paid for everything finger print and to review the practices exam but not class from him how I will graduate.

    Business Response

    Date: 04/25/2024

    Subject: Formal Complaint Regarding Better Business Bureau Case. # ********

    04/25/24
    Better Business Bureau

    Dear Sir/*****,

    I am writing to formally address a complaint regarding Complaint # ********, which involves the services provided to the student *********************************.

    At Academus University we highly value customer satisfaction and are committed to providing high-quality services. We are concerned about the complaint and wish to address this matter in a fair and transparent manner.

    We have thoroughly reviewed the transaction records and can confirm that all agreed-upon conditions were met. Furthermore, we have solid evidence that the customer received the services for Test taking strategies for different exams, licenses according to their degree Ex: Medicine, Nursing and Technicians. We also assist them and teach about evaluation and equivalence of their degree in the ****

    The student was on online training and also presential training, she received books for test taking strategies and Uworld Q-bank NCLEX-Rn exam, and the presential training was in ***** and she flight from ***********, ********** to *****, **, and another part of the training was in ***********, **********. She also paid for inscription on the ************* of nursing with her credit card and she just has pending complete the fingerprint requirement. Also she paid to ******* Vue in order to complete her test.

    We have attached relevant documentation that supports our claim to this letter.

    We hope that, after reviewing the provided information, you will reconsider your position in this complaint and resolve it in our favor. We are willing to cooperate in any further investigation that you may deem necessary to reach a satisfactory resolution.

    Please do not hesitate to contact us through my provided email address or phone number if you wish to discuss this matter in more detail or require additional information.

    We appreciate your attention to this matter and look forward to a prompt resolution.


    Sincerely,

    ************************************ *****
    President/CEO
    ******************

Academus University is NOT a BBB Accredited Business.

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