Complaints

This profile includes complaints for Lakeview Loan Servicing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lakeview Loan Servicing, LLC

  4425 Ponce de Leon Blvd STE MS5-251 Coral Gables, FL 33146-1837

• 

  Lakeview Loan Servicing LLC

  100 E Business Way Suite 310 A Cincinnati, OH 45241

• 

  Lakeview Loan Servicing

  5151 Corporate Drive Troy, MI 48098

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a mortgage with Lakeview Loancare and have been making bi-monthly payments since June of last year. I am retired, and make payments based on when I get paid which has become an issue. Social Security pays on the 3rd Wednesday of each month. This means some payments come in a week later than others, depending on the month. Lakeview charges a late fee if full payment is not received by the 16th of the month. I have called Lakeview repeatedly over the last 5 months to try to get some kind of help, while the late fees continue to accrue. Today I was told, basically, too bad, the due date cant be changed, and by the way, we know were getting the full amount each month, heres your late fee anyway. Heres what really frustrates me: I cannot get ahead no matter what I do. If they dont have the full payment by the end of the cycle, EVEN IF I PAID A FULL MONTH AHEAD, I will still be charged a late fee! They refuse to work with me in any way. If I pay my auto loan ahead, its ahead. My mortgage? Apparently not. This is simply predatory. Ive called multiple times to fix this, and not been given a solution. Lakeviews automated payment system will not allow additional monies to apply to the principal, and they are not set up to allow bimonthly payment. I have to make principal payments separately and specifically. Therefore I use my bank payment system to make my bimonthly payments, and Lakeviews system only for additional principal payment when I can afford it. I will refinance as soon as its economically feasible but in the meantime Im stuck with this company. Other mortgage companies I have used automatically applied extra monies to apply to the principal. Not Lakeview! I can and will change how I pay this mortgage, and will do so immediately, at great personal hardship. However, Lakeview refuses to reverse the late fees.

  Business Response

  Date: 01/24/2023

  Lakeview Loan Servicing, LLC (Lakeview) is in receipt of the recent complaint filed by ***************************. Lakeview Loan Servicing is a reputable lender who is committed to the ideals of the BBB and will work in good faith to resolve any misunderstandings with a customer, as we always want to provide excellent customer service. ********************** contracts with various servicers for all administrative handling of our mortgage loans. In this instance,LoanCare LLC is servicing this loan on behalf of Lakeview.

  LoanCare confirmed that contact has since been made with *************************** to explain details of this resolution. (See Resolution Letter Attached)

• Initial Complaint

  Date:01/12/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** and ***************************** purchased a home 08/2016 using a VA loan. Lakeview **** Services handled the loan. Due to health issues we sold the home to our son ***** 12/20/2020 and ***** assumed the VA loan. Service Link was the title company Lakeview sent to our home to have us all sign papers due to covid.Service Link just discovered a huge error. There is a signature page that Lakeview Mortgage has not signed the release of liability and assumption page therefore when Asotin County (the county the property and we reside in) received the paperwork the county sent it back and will not record the Warranty Deed or anything else will be filed by Asotin County, **. This should have happened 2 yrs ago!Service Link discovered the error and has been diligently attempting to contact Lakeview Mortgage to have them sign the page releasing us of liability for the property our son and daughter in law assumed. We are now in escrow for another property. We were pre approved and it should close end of January. The problem became apparent when the underwriters for our new loan wanted the signed page of release of liability as they saw we were still listed on the deed for the house our son bought from us. Not only that, our son has his home currently listed and won't be able to sell it without this error being fixed.My husband is a disabled veteran and finding a house for him is tough at best but having found one we don't want to lose it because Lakeview Mortgage is impossible for us or the title company to get a hold of on repeated attempts.To date Service Link has been unable to get the signature page filled out by Lakeview mortgage and they've left many messages. We have left messages with different departments and cannot get anywhere. It was their fiduciary responsibility to finish all documents in a timely fashion and send them to the title company to be mailed and filed. We need intervention at this time.

  Business Response

  Date: 01/30/2023

  Lakeview Loan Servicing, LLC (Lakeview) is in receipt of the recent complaint filed by *************************. Lakeview Loan Servicing is a reputable lender who is committed to the ideals of the BBB and will work in good faith to resolve any misunderstandings with a customer, as we always want to provide excellent customer service.
  
  This complaint and the borrowers requested resolution includes several variables that requires input from various lines of business.  As such, we respectfully request some additional time.  We will update the BBB and the borrower as soon as possible.

  Customer Answer

  Date: 02/03/2023

   
  Complaint: 18726604
  
  I am rejecting this response because: Time is a luxury already taken by this company for 2 years. Time is important as the property is now in escrow (**** Masters Dr.) due to close toward the end of February 2023.

  Our purchase has gone through based on assurance from the VA we are no longer on that loan and that the ** releases ** from all liability and our underwriters accepted  their assurance. That was from the VA NOT Lakeview Mortgage. We dodged a bullet on that loan but now will there be an issue on title for Masters Dr? **** their incompetence impede the sale of our sons home??? No, they should not be allowed any more time they can just work as hard as we did to get the desired paperwork done. They've had 2 years, they do not deserve more. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/09/2023

  Lakeview Loan Servicing, LLC (Lakeview) is in receipt of the recent concern filed *************************, through the Better Business Bureau (BBB). Lakeview takes these matters very seriously and will work in good faith to resolve any misunderstandings with a customer, as we always want to provide excellent customer service.
  We are sincerely sorry to hear of the customers situation. Upon receiving the complaint, we immediately reached out to our assumptions department for assistance. As information our assumptions department is experiencing high call volumes of which we apologize for at this time. The team has worked diligently with the title company along with the county to record the requested documents. (See attached) Again we sincerely apologize for the delay and inconvenience this matter may have caused.
  Lakeview will consider this concern resolved based on the response from our assumptions department. We have also sent out an email directly to ******** on 02/06/2023 providing this information. If you or the customer have any additional questions regarding this matter, please contact our Issue Resolutions Team at ************, Monday through Friday, 8:00 a.m. to 6:00 p.m. **************** Time.
  
  

  Customer Answer

  Date: 02/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Applied for Assumption of my current Home Mortgage Loan. -Started inquiry and initial paperwork on 09/08/22.-I have provided all requested documentation, signatures and materials that Loancare have requested. -Assumption was approved and credit confirmed. -I was informed verbally and in writing that the process would take 2-3 months to be completed. -It has been 4+ months without process being complete -Loan officer has been changed by Loancare in December. -No progress or changes have been made in 60 days, with minimal to no movement. -I have contacted Loancare on 6+ occasions over the past month asking for updates, progress, and estimated closure date. -no responses or information is being provided. I have asked for Manager information and the **************************************** has refused. -I would like to finish up the process but not getting any movement or communication from the organization.

  Business Response

  Date: 01/18/2023

  Lakeview Loan Servicing, LLC (Lakeview) is in receipt of the recent concern filed *************************************, through the Better Business Bureau (BBB).Lakeview takes these matters very seriously and will work in good faith to resolve any misunderstandings with a customer, as we always want to provide excellent customer service.
  
  We are sincerely sorry to hear of the customers situation. Upon receiving the complaint we immediately reached out to our assumptions department for assistance. As information our assumptions department is experiencing high call volumes of which we apologize for at this time. The team is working diligently to assist all customers with their application processing.
  
  Our assumptions department confirmed that, as of January 17, 2023 contact was made with customer and an email sent with requested information needed from the underwriter.

  Customer Answer

  Date: 01/20/2023

   
  Complaint: 18726258
  
  I am rejecting this response because I have not received a call or any action from Lakeview Loan servicing related to the assumption loan.  Being too busy does not seem like a sufficient or acceptable response. We have reached nearly 4.5 months (promised ***** days at beginning of process) in the process with nothing solidified. Due to the lack of action by Lakeview, they have requested to run my credit multiple times and has needed copies of most recent bills on 3-4 occasions so far due to the delays in their own processing. My Assumption loan has been passed off to multiple loan officers, likely causing some of the delays. I have made several requests for loan officer to provide updates, with minimal to no response. Typically I just hear from the Loan officer when they need a piece of documentation. I acknowledge that companies are busy, and that *** or *** not be the case here. Just looking for communication and basic customer service. An estimated completion date would be helpful as well. 
  
  Sincerely,
  
  *************************************

  Business Response

  Date: 01/23/2023

  In response to the borrowers rebuttal, our assumptions department confirmed that, the borrower was contacted and provided requested documents needed in order to resubmit the file to underwriting.
  
  We apologize for any delay this process has caused you and your family. We are not simply stating that our assumptions department is too busy, we would like to share with you that, due to the rising interest rates and consequently a significant increase in assumption transactions, the company has been revising their processes operationally to accommodate this increased volume. Coupled with the recent holiday timeframe, communications were delayed and we experienced longer than usual turnaround times. 
  
  Your file is now moving forward and again we sincerely apologize for any gap in communications.We will continue to monitor the transaction until its finalized.

  Customer Answer

  Date: 02/05/2023

   
  Complaint: 18726258
  
  I am rejecting this response because: the Assumption process still pending, 5+ months into the process (promised time frame was ***** days upon initiating the process).  The Loan Officer has reached out via email to explain that they are working towards completion of the process but that the process has been delayed due to market conditions.  Disappointed in the customer service and lack of commitment with promised timelines by Loancare/Lakeview.  Employee turnover and the slowing market conditions doesn't seem like a sufficient explanation for processing basic Loan **************************** requests.  
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed and submitted every form requested. I received numerous confirmations that all requested documentation was properly submitted and approved. But they continually repeat mistakes on their end and wont release my money (over 6 months and 30 phone calls). If they keep enough peoples money long enough they can make a good profit - they need to be investigated for embezzlement, theft and/or fraud. When you call you will get transferred a dozen or so times to people who cant make a decision and if you ask to speak to someone who can make a decision its another 72 hour wait for a return call thatll never happen. Still waiting on at least 4 manager return calls over the past 6 months. One service person told me there is nothing I can do so just learn to deal with it and stop wasting her time

  Business Response

  Date: 01/23/2023

  Lakeview Loan Servicing, LLC (Lakeview) is in receipt of the recent complaint filed by *****************************. Lakeview Loan Servicing is a reputable lender who is committed to the ideals of the Better Business Bureau will work in good faith to resolve any misunderstandings with a customer, as we always want to provide excellent customer service.
  Although ********************** owns the mortgage servicing rights to this loan, Lakeview does not service mortgage loans ourselves. Lakeview contracts with various subservicers for all of the day-to-day servicing of our mortgage loans.   In this instance, LoanCare, LLC is subservicing this loan on behalf of Lakeview.
  This complaint and the borrowers requested resolution includes several variables that requires input from various lines of business and the leadership team within LoanCare. As such, we respectfully request some additional time.  We will update the BBB and the borrower as soon as possible.

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family purchased a home July of 2018 with *** insurance. With the rising costs of homes in **********, I began seeking information from Lakeview loan servicing on how to go about appraising the home and/or getting the *** removed. I was told about several conditions that needed to be satisfied, all that I met and requested that the documentation be sent out to me. I do not have the exact dates but I called on numerous occasions and to no avail had I ever received anything. To date, it's close to 3.5 years and my guess is that I should definitely have at least 20% of equity in the home as the property has almost doubled in our area. Each time I've called 10 I've been td the value hasnot been met as of yet, then I've been told to call back and keep checking that it may take several months for it to calculate. I don't feel that this is accurate, yet I don't have any real information on how the calculations are performed on the back end with the loan servicing company. Please assist, and your attention to this is greatly appreciated.

  Business Response

  Date: 01/19/2023

  In Summary:  Customer is requesting their *** to be removed from their account.  There was a previous request received on 03/2022 that resulted in a denial letter to be sent to the customer.  **************** has the option to make a principal curtailment payment to bring the *** (unpaid principal balance) down to under the 75% LTV. However, this does not guarantee *** removal. A BPO or an appraisal may also be required to ensure property value has not decreased.  The *** is scheduled for Auto Termination in 10/2023. 
  On 01/12/2023 a callout attempt was made to advise the customer of the above information. There was no answer, so a message was left.  A resolution email was sent to **************** as well as a new letter.

  Customer Answer

  Date: 01/22/2023

   
  Complaint: 18694061
  

  I am rejecting this response because: I returned the call on 01/19/2023 at 9:05 AM Pacific time. I want definitive answers and numbers on how to remove the **** and not what, "MAY" be removed. What is a BPO & what is the process? I was told that if my LTV was under 80% and not 75%, the *** would be removed. I'd like the documentation that states the 75%. I am prepared to begin the appraisal process and/or any others that is most beneficial for me as the consumer. I would like it expedited as I should not have to file a complaint to get assistance. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/26/2023

   01/23/23- LoanCares Senior Client ******************************************* spoke to **************** and explained that since the loan is less than 5 years the *** (Loan to Value) would need to be at 75% or less.  Once the loan reaches the 5 year **** in 06/2023 the *** would need to be at 80% or less.  She was advised per the *** disclosure statements signed at closing the *** is scheduled to automatically cancel in 10/2023. A *** (Broker Price Opinion) is required the fee would be $190.
  
  **************** wishes to start the removal process review now. She was provided with the details on how to get the *** fee paid to open the *** removal process and was provided with a direct contact telephone for ***************************, should she have any follow up questions. 

• Initial Complaint

  Date:01/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company has been uncooperative in processing a VA loan assumption. The loan processor handling the assumption for *************************, *******************************************, is unreachable either by phone (mailbox full message) or by email. Repeated attempts to contact her regarding the progress of the above loan assumption have gone unanswered. These tactics to to stall the assumption of a **** percent VA loan are NOT acceptable!

  Business Response

  Date: 01/19/2023

  In Summary:  Due to the rising interest rates and consequently a significant increase in ********** transactions, the company has been revising their processes operationally to accommodate this increased volume. Coupled with the recent holiday timeframe,communications were delayed, and we experienced longer than usual turnaround times.  The file is now moving forward, and we sincerely apologize for any gap in communications. We will continue to monitor the transaction until it's finalized. 

• Initial Complaint

  Date:01/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am attempting to complete a VA Loan Assumption (for a loan that I am already on) due to divorce.-I filed the Assumption Request on Oct 10 2022, with all of the necessary initial paperwork. I tried contacting the department multiple times in the following weeks to no avail (sent emails, left voicemails, etc). -On Nov 16th I got an email saying that because I have "not" supplied any of the paperwork and have not corresponded, they were going to close the request. I immediately called the office when the email arrived and someone answered for the first time. They realized that they missed all of my correspondence and paperwork, apologized, and said we would move forward to the next step. -I promptly fulfilled the requirements of the next step. The office also (nov 16) sent me an eConsent form and asked me to let them know once I set up my account. However they created that account with incorrect personal details, and I could not complete my signup.Since approx Nov 21st, I have called the ****************** approximately ***** time, and sent approx 6 emails to individual employee accounts and the main Assumptions mailbox. I received a one line email on Dec 1st asking me a question (but not addressing the eConsent issue), to which I responded, but haven't heard anything since now in over a MONTH.The is a many-step process and it is not happening in any sort of reasonable manner or at any sort of reasonable rate. This has financial implications and also ties up my ex-wife's VA Entitlement until the process is complete. Until then, she is unable to purchase a new home. All will be well if we can simply move this along at a reasonable rate. Thank you

  Business Response

  Date: 01/23/2023

  In Summary:  Due to the rising interest rates and consequently a significant increase in ********** transactions, the company has been revising their processes operationally to accommodate this increased volume. Coupled with the recent holiday timeframe, communications were delayed as we experienced longer than usual turnaround times.  We appreciate your patience, and we sincerely apologize for any gap in communications. We will continue to monitor the transaction until its finalized. Please note the processing team is pending a copy of the settlement to have ******************* review to determine the next steps. 

• Initial Complaint

  Date:12/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have continually called this company and nothing is being done, no notes on the account, and keep getting the run around. My account was transferred to this company effective Nov 2, 2022 - My November 2022 was already paid prior to and they are saying it is lost - which means I'd be paying double, which I am not going to. I keep getting put on long holds, and hung up on and no resolution. I cannot make the Dec 2022 and Jan 2022 payments until the issues w/Nov 2022 is resolved. No one will help and the customer service is downright terrible. Please BBB help, please. I am at risk of this being turned over to collections and ruining my credit.

  Business Response

  Date: 01/12/2023

  LoanCare spoke to ****************** to discuss the status of the payment and he was made aware that LoanCare will need confirmation the payment cleared his bank in order to further assist. As the previous servicer does not have record of the payment.  ****************** was provided with ********************* contact information to provide a copy of the bank statement, should he be able to confirm the payment cleared his bank account.The account is due for 01/01/2023 payment, there was no negative credit impact to the customer.
  

  Customer Answer

  Date: 01/18/2023

   
  Complaint: 18656670
  
  I am rejecting this response because:
  Still not resolved 

  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/27/2023

  We requested the assistance of the servicer LoanCare in providing a response to your rebuttal and they provided the following response in regard to the missing payment concern and the escrow account shortage:  
  
  Per LoanCares previous conversation with ************** on 01/10/2023, he was advised that LoanCare had completed their research. The previous servicer PRMI has requested the borrowers bank statements to further research as the payment in question is unable to be located.
  
  LoanCare reviewed the account and did not find where ****************** has provided the requested documentation required by the previous servicer PRMI so further research could be done.  LoanCare requested the following to be provided:
  
  Copy of the full bank statement confirming the funds cleared his bank account.
  Front and back copy of the cashed check or trace number
  Confirmation number which would have been provided with the online payment
  
   Escrow Account concern:
  ************** reached out to the subservicer LoanCare regarding an escrow shortage causing a payment increase. This is a new concern and was not part of the initial BBB complaint. ******** completed a 36-month escrow spread to assist with the escrow shortage. The new payment effective 02/01/2023 is $2,216.76.
  
  The account transferred with a negative escrow balance of $1,598.55.
  Hazard Insurance at closing per year - $1,660.08
  Current - $2192.00
  Taxes at closing per year - $3512.04
                   Current - $3908.52
  Total escrow from closing per year - $5172.12.
                  Current annual escrow - $6100.52

  Customer Answer

  Date: 02/02/2023

   
  Complaint: 18656670
  
  I am rejecting this response because: missing payment still not applied after provided documentation
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lakeview Loan Servicing is also known as ********** They have attempted to foreclose a property but the owner was making payments. The company sent a foreclosure letter in August. The *** for ********************* contacted the collecting agency or foreclosure attorney and was informed she would get a call back. No one has ever called back and will not respond to messages. ********************* was approved for mortgage assistance in which ******** Home Owner Assistance sent a check to Lakeview ********* for reinstatement over $10, ****** However the mortgage company keeps increasing the reinstatement fee and will not answer calls. An automatic message continues to come up. The loan company has caused ********************* great distress and health problems. I am reaching to find out how to talk to someone in corporate to resolve this issue. Someone from corporate has contacted me but never returned messages or followed through on complaint.

  Business Response

  Date: 01/18/2023

  It appears the *** misunderstood the figures provided to her. The $13,000.00+ amount quoted DID NOT INCLUDE THE *** FUNDS as the funds had not been applied to the loan. the *** funds were applied on 12/29/23. The *** was notified. She was also advised of the remaining amount owed (reply to customer is attached). 

  Customer Answer

  Date: 01/18/2023

   
  Complaint: 18651069
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/27/2023

  The *** funds were received and applied toward the payments owed on 12/29/22. The amount received satisfied payments owed from 10/1/21 through 11/1/22. December and January's payments have also been received and the loan is now current and due for February 1, 2023.

• Initial Complaint

  Date:12/24/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep calling, emailing and sending things in the mail.My loan number is ******** Property Address *********************************************************

  Business Response

  Date: 01/04/2023

  We requested the assistance of the Lakeview Loan Serving, LLC marketing team and the servicer LoanCare in response to your concerns listed on the BBB complaint related to the calls, emails and letters of solicitation you wish to no longer receive. We requested you be opted out of all forms of solicitations going forward.Lakeview and LoanCare confirmed completion of the Opt Out request.