Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Loan Servicing

Lakeview Loan Servicing, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loan Servicing.

Complaints

This profile includes complaints for Lakeview Loan Servicing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lakeview Loan Servicing, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Complaints Summary

    • 325 total complaints in the last 3 years.
    • 86 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/03/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Thursday 9/28 we got a call saying they didnt receive our payment for September. We called them and told them that was not correct on 9/2, we called and made a payment because for some reason we couldnt make one online. When I called the lady told me that we only needed to pay 183 due to a partial amount on our account that was just sitting there. I explained to her that we are going through a loss mitigation/refinance and ask if that would mess anything up. She said no, and explained that it would just be money that will go to escrow if money isnt applied to it to make a full payment. So I then got excited and proceeded on and paid the ****** amount. Now they are telling me that I was given the wrong information and now I immediately owe over ******. I keep telling them what happened and ask for them to work with me and no one is offering a resolution to a problem we didnt create.

      Business Response

      Date: 10/19/2022

      LoanCares records show that as of 9/1/22, the payment due date was 4/1/22.  The review performed by Loancare, determined that due to the active loss mitigation claim, three trial payments were required in advance of completing the loan modification. By deducting the credit balance and requesting the difference, LoanCare acknowledges that you were provided inaccurate information when you were instructed to send in an amount that was less than the full trial payment amount needed as NO PAYMENTSwould be applied until 3 FULL trial payments were received.

      Shortly after the funds were received on 9/2/22 ($183.14), LoanCare was in process of removing all transactions and information related to the loan modification as they received confirmation that you had been approved for *** assistance. After removing the modification requirement and in anticipation of receiving the *** funds, the loan status reflected as delinquent for a short period and additional funds were requested to meet that obligation.

      The *** funds were received and applied to your account on 10/5/2022. Our records show your next payment due date is 12/01/2022. 
    • Initial Complaint

      Date:09/11/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My loan was currently through lakeview loan care and I applied for an assumption to change the co-signers in my loan. They told me the process was completely back in March of 2022 and I should be getting my new to tile in the mail. I paid a lot of money to get this processed done and I found out on 9/2/2022 that my title that my county rejected the title on 4/20. This company proceeded to tell me that everything was fine each month I messaged them asking them what kind of timeline I should expect my title and now when I reach out to them to find out why they never told me it was denied and what the next steps are they dont message me back at all.

      Business Response

      Date: 09/22/2022

      Lakeview Loan Servicing, LLC (Lakeview)is in receipt of the recent complaint filed by *************************. Lakeview Loan Servicing is a reputable lender who is committed to the ideals of the Better Business Bureau will work in good faith to resolve any misunderstandings with a customer, as we always want to provide excellent customer service.

      This complaint and the borrowers requested resolution include several variables that requires input from various lines of business and the Assumption leadership team at Lakeview.   As such, we respectfully request some additional time.  We will update the BBB and the borrower as soon as possible.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.