Complaints

This profile includes complaints for Lakeview Loan Servicing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Lakeview Loan Servicing, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Lakeview Loan Servicing, LLC

  4425 Ponce de Leon Blvd STE MS5-251 Coral Gables, FL 33146-1837

• 

  Lakeview Loan Servicing LLC

  100 E Business Way Suite 310 A Cincinnati, OH 45241

• 

  Lakeview Loan Servicing

  5151 Corporate Drive Troy, MI 48098

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought my home through *************** Loan Servicing March 2024. It then got transferred to Lakeview Loan Servicing around August 2024, sub serviced by *************. Due to hurricane ******, we received forbearance for Oct-December 2024 for damage to our property not filed with insurance. We opted into the forbearance under the impression and promise by Lakeview that we would have a) no late fees during the forbearance period and b) we would not have to pay the entire amount owed until the end of the period. Around Thanksgiving, end of Nov, we started receiving letters in the mail from Lakeview stating we were late on payments and $83.35 late fees would start to incur if we did not pay the entire amount, despite being in a forbearance period, as we were waiting on reimbursements and aid. Then, at the same exact time, we received a letter stating that our escrow account had been given an analysis and that our mortgage was going up to $3,998.75. I immediately called the company, to wish there was no reply, and I had to call multiple times before I was finally able to get a department to help me. I called Lakeview, my insurance company, and my title company as well as my broker because I kept getting different answers from everyone, but everyone I called pointed me back to Lakeview stating that there must be an issue on their end for an escrow shortage to be $14,000, and that either way, we were not responsible for paying that. I have been calling them since November and now our mortgage has gone up to $4102.46 and I have yet to received a reason as to WHY. Nobody in any department can tell me why this is or where the shortage came from. 12/26/2024 they even admitted that there was an inaccurate insurance reporting and taxes were not updating on my account. As of 1/39/2025, this is still the case, and everytime I call, we receive a letter stating our mortgage has increased again, with no explanation.

  Business Response

  Date: 02/13/2025

  Lakeview is requesting an extension permitting additional time to obtain the information in order provide a resolution. We will make all attempts to resolve this as quickly as possible.
  

  Business Response

  Date: 02/28/2025

  Business unit needs more time 

  Business Response

  Date: 03/12/2025

  Lakeview Loan Servicing, LLC (Lakeview) is in receipt of the recent concern (and/or request) filed by Ms. ***** *****, through the Better Business Bureau (BBB) in the State of *******. Please accept this as Lakeviews written response to the complaint. Lakeview takes these matters very seriously. Lakeview is a reputable lender and master servicer who will work in good faith to resolve any misunderstandings with a borrower, as we always want to provide excellent customer service.
  

  ********************** is the owner of the *** (mortgage servicing rights) to this loan and contracts with various servicers who perform the day-to-day servicing for all our mortgage loans. In this instance, ************* was subservicing this **** loan on behalf of Lakeview, during the months the escrow activity occurred.

  Upon receipt of this complaint, Lakeview completed an immediate investigation with *************, to assist with obtaining a resolution for the customer. On behalf of **********************, we sincerely regret hearing of any challenges the customer may have experienced during their engagement with *************. (Please see detailed resolution letter and attachments)

  We trust that the resolution letter and documents sent to Mr. ***** are responsive to the complaint and provide the necessary information for the BBB to review.

  
  

• Initial Complaint

  Date:01/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting for executive review of the proceedings for loan **********, which will be also escalated to Better Business Bureau and a litigator. I contacted Lakeview for debt payoff and home renovation repair. After multiple iteration of the loan, the loan was finalized for $560,000 with a pay off of accounts of ********** and cash out of $110,000. The cash out was decreased to cover all of the debts to *********. Upon receipts of the checks, three accounts were omitted for payment without a discussion, my knowledge, or agreement. When I requested for this to be paid, I was informed that they decided to omit those accounts, arbitrarily. The proceedings have been fraught with unethical proceedings and no communication.

  Business Response

  Date: 02/10/2025

  Lakeview Loan Servicing, LLC (Lakeview) is in receipt of the recent complaint filed by ****** ***********. Lakeview Loan Servicing is a reputable lender who is committed to the ideals of the Better Business Bureau and will work in good faith to resolve any misunderstandings with a customer, as we always want to provide excellent customer service.
  
  This complaint and the borrowers requested resolution include several variables that require input from various lines of business and the leadership team within Lakeview.  As such, we respectfully request some additional time.  We will update the BBB and the borrower as soon as possible. 

  Business Response

  Date: 02/11/2025

  Lakeview Loan Servicing, LLC (Lakeview) is in receipt of the recent complaint filed by ****** ***********. Lakeview Loan Servicing is a reputable lender who is committed to the ideals of the Better Business Bureau and will work in good faith to resolve any misunderstandings with a customer, as we always want to provide excellent customer service.
  
  This complaint and the borrowers requested resolution include several variables that require input from various lines of business and the leadership team within Lakeview.  As such, we respectfully request some additional time.  We will update the BBB and the borrower as soon as possible. 

  Attachments:

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22868480
  
  I am rejecting this response because I have not heard from the business after providing information regarding the issue.  I was told it is still in review.
  
  Sincerely,
  
  ****** ***********

  Business Response

  Date: 02/11/2025

  BBB
  
  Re: Response for File No. ******** Complainant: Ms. ****** *********** Loan# xxxx8737, Lakeview Concern ID#***** 
  
  Lakeview Loan Servicing, LLC (Lakeview) is in receipt of the recent concern (and/or request) filed by Ms. ****** *********** through the BBB. Please accept this as Lakeviews written response to the complaint. Lakeview takes these matters very seriously. Lakeview is a reputable lender and master servicer who will work in good faith to resolve any misunderstandings with a borrower, as we always want to provide excellent customer service.
  
  Upon receipt of this complaint, Lakeview started an immediate investigation with our Originations Oversight Team to assist with obtaining a resolution for the customer. ********************** apologizes for any challenges the customer may have experienced with the refinance process.
  
  On January 10, 2025, the attached closing disclosure was forwarded to the borrowers that included the three debts targeted for payment. The three debts were eventually removed and remain unpaid. The fulfillment team was required to update the higher balances on a few other accounts prior to the final closing disclosure being shared with the borrowers. (See attached) 

  One January 15, 2025, an email from the refinance management team confirmed that the corrected closing disclosure with the final figures was forwarded to the borrowers. The closing disclosure dated for 01/16/2025, outlines the debts amounts to be satisfied and the borrowers cash back in the amount of $95,796.73. The assigned processing agent confirmed that the borrower acknowledged the closing disclosure prior to their closing date of 01/18/2025,thus allowing the borrowers twenty-four hours for review before signing.During the 24-hour period it is the responsibility of the borrower to advise any errors found before the actual closing. (See attached)

  We confirmed with the refinance team that the processor had conversation with the borrower and discussed the debts to be paid off and why the cash to the borrowers would be less, due to some of the account balances having increased. The processor also explained the rate, loan amount, cash due to the borrower, debt to be paid at closing, and monthly payment.
  
  We trust this is responsive to the complaint and provides the necessary information for the BBB to review. Should the Better Business Bureau need anything further, you are also welcome to contact Lakeview, per my contact information below. We are here to help assist and appreciate the partnership. 

• Initial Complaint

  Date:01/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company does not have a live human representative to speak with regarding account email updates. I need to interact with someone who can up date my email account.

  Business Response

  Date: 02/10/2025

  For your security, our phone system requires you to verify your identity before it can fully serve you. To make this easy, it will automatically recognizeyou when youre calling from a number associated with youraccount. You can also verifyyour identity using other secure information, such as your social security number.
  Our automated phone system is designed to help you find what you need quickly, without waiting for an agent. While we realize that sometimes you may want to speak directly to an agent, our system will first need to know what you would like to speak to an agent about.
  
  According to **** records **** **** contacted *** on January 27, 2025,to update the email address on file. *** contacted **** **** through an outbound call and provided the registration link to allow her to register for online. As of the date of this correspondence,  MRCs records do not reflect that the registration has been completed and they had no further contact with customer.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is impossible to talk to a representative and get help with trying to figure out where my previous months payments went. Calls to my phone show as spam and have been getting automatically blocked.

  Customer Answer

  Date: 01/27/2025

  I was able to contract the business today. Thank you! No complaints now except they are difficult to get in touch with.

• Initial Complaint

  Date:01/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against LoanCare and Lakeview Loan Servicing I have been trying to remove my ex-wife's name (******* *****) from the mortgage on my home since April 2024. Despite numerous calls, emails, and escalation requests, I have received minimal communication and no resolution.April 23, 2024: Opened a request to remove my ex-wifes name. Was told to expect communication in 7-10 business days.April 25, 2024: Made a second inquiry; was told to expect a packet in the mail.May 9, 2024: Inquired about the packet and was informed my assumption request was denied weeks ago. A letter dated April 25, 2024, confirming the denial was received, but I had been given conflicting information.May *****, 2024: Requested a callback from the ************************* A case manager was assigned, but the case was marked "resolved" and closed, despite no resolution.May 30, 2024: LoanCare confirmed no response from Lakeview. This was the last update I received.June 4, 2024: Disputed the denial under ****** *** guidelines.Oct 4-7, 2024: Called multiple times and was told by ******** that they were no longer able to provide information due to Lakeview's instructions.Dec 2-3, 2024: Was asked to provide supporting divorce documents. Submitted them, but was told to wait for Lakeviews response.Dec 19, 2024: No progress. I informed ******** I would file complaints with the **** and BBB if no response by the new year.Jan 17, 2025: Informed LoanCare of my intention to file complaints. The agent confirmed that my claim had been denied and that no process exists to remove someone from the loan without refinancing.Lakeview has never communicated with me directly, and my requests for resolution have gone unaddressed.

  Business Response

  Date: 02/04/2025

  We encourage Mr. ***** to work directly with the assigned Assumptions Specialist ********* ********, should he have any questions regarding the assumption. He may reach her via telephone ************ or via email at: *********************************************

• Initial Complaint

  Date:01/18/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a VA home loan with Lakeview serviced by ********. I'm divorced and started the process to remove my ex-wife from the loan around 03/2024. After several unhelpful and misleading calls, I was finally transferred to the assumptions department. I completed their necessary paperwork, submitted the divorce decree showing the courts decision, and paid the processing fee for "spousal removal." They later requested the quit claim deed which I emailed to ************************* I've even uploaded the documents. No follow-up call or correspondence was received ever. I called and spoke with another representative who said everything was completed in June. In December, I login into my account and my ex-wife's name is on all statements and now tax forms! I call ******** and no one has any clue about anything. I've placed several calls AGAIN asking to be contacted, but still no correspondence or follow-up. And now I'm being told to contact Lakeview. PLEASE HELP! ******** Employee ID #'s 9551, 2751, 4617, 9560, 4885, 827-37.

  Business Response

  Date: 01/31/2025

  Lakeview Loan Servicing, LLC (Lakeview) is in receipt of the recent complaint filed by **** ************. Lakeview Loan Servicing is a reputable lender who is committed to the ideals of the Better Business Bureau and will work in good faith to resolve any misunderstandings with a customer, as we always want to provide excellent customer service.
  
  Although ********************** owns the mortgage servicing rights to this loan, Lakeview does not service mortgage loans ourselves.  Lakeview contracts with various subservicers for all of the day-to-day servicing of our mortgage loans.   In this instance, LoanCare is subservicing this loan on behalf of Lakeview.
  
  This complaint and the borrowers requested resolution include several variables that require input from various lines of business and the leadership team within LoanCare.  As such, we respectfully request some additional time.  We will update the BBB and the borrower as soon as possible. 

  Business Response

  Date: 02/07/2025

  We received correspondence from the Better Business Bureau regarding your concerns. We are committed to providing exceptional service and resolving your concerns. The purpose of this letter is to provide you a response to the concerns raised in your correspondence.

  
  Our records confirm the assumption process has been completed as of January 22, 2025. We have enclosed a copy of the response that was mailed to you. You spoke with one of our representatives on January 27, 2025, who confirmed that ****** **** has been removed from the loan.

  
  We regret that you did not receive the service you expected. We appreciate your patience as we worked to resolve this matter.

  Customer Answer

  Date: 02/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ************

• Initial Complaint

  Date:01/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called this company several times to try and receive an application to assumable loan application. I have been calling several times regarding an application no one is available to help. I have not received the application I have requested. I would like this escalated.

  Business Response

  Date: 01/30/2025

  Lakeview Loan Servicing, LLC (Lakeview) is in receipt of the recent complaint filed by ***** ******** through the BBB. We appreciate the opportunity to respond. Lakeview is a master servicer and reputable lender who takes these matters very seriously and will work in good faith to resolve any misunderstandings with a customer, as we always want to provide excellent customer service.

  
  Upon receiving this complaint, we reached out to our Lakeview assumptions management team and conducted our investigation. The team confirmed contact was made with the customer and the welcome package emailed. The customer is in the process of gathering all the required documents to move forward with the assumptions review.

  
  We will consider this concern resolved based on the actions of our assumptions team.

• Initial Complaint

  Date:01/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint to Lakeview Loan Servicing and their third party customer service contracts for lack of transparency in disclosure of cutomer information pertaining to accounts. I have called three times to try to get a answer as to why my mortgage payment has grown substantially more than ***** dollars. My taxes and insurance have not grown to explain this overage. I have had multiple withdraws to escrow and corrections for errors and calculations through this company. I am asking for an itemized detail explanation why my taxes and insurance have basically remained the same and my mortgage has grown. I had no issues previously until the mortgage was sold to Mr. ****** the insurance company under the Umbrella Lakeview. I have already sent message to their " complaint" email form with no resolution. No one is able to explain what my mortgage amount will be and why so much money was taken out although I had a funded escrow account. I have homeowners exemption. I have a second mortgage downpayment ***** that is to only be paid if I refinance and sell. I am hoping they have not merged these two and done any finagling.

  Business Response

  Date: 02/10/2025

  Your loan originated on August 17, 2023, with ***********************,LLC. The servicing was transferred to ************* on behalf of Lakeview Loan Servicing, LLC on October ******.  The first monthly payment was due October 1, 2023, for $2,863.64. Per the Closing Disclosure, an escrow account was established as follows:
  
  Hazard insurance -$261.91 per month = $3,143.04 per year
   County Taxes - $243.71 per month = $2,924.52 per year
  
  The homeowner insurance renewal premium increased by $101 from one year to the next (from $3,143.04 to $3,244.00). Your annual property taxes also increased significantly higher than the amount that was estimated at closing ($2,924.52 to $7,313.50).
  
  Additionally, we received notification that your property had undergone a flood zone determination that confirmed you are now in a Special Flood Hazard Area. When proof of *************** was not provided, A Lender Place ********* (LPI) policy was paid for policy term 11/15/2024 through 11/15/2025. The lenders policy was cancelled but, due to a lapse in coverage from 11/15/2024 through 12/21/2024,the full premium amount was not refunded. The premium owed for the flood insurance lapse ($281.98), also contributed to the shortage amount determined.
  The combination of the higher premiums paid for the escrowed items resulted in a large escrow shortage when the escrow analysis was performed on 12/4/24.

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My homeowners insurance policy is supposed to be paid through the ****** account with my mortgage company. My insurance policy was cancelled on September 30th for non payment. I only found this out when I tried to file a claim after a tree fell on my house and made a couple holes in the roof during a snow/ice storm last Friday. I called the Lakeview and they said I'm responsible for getting another insurance policy and fixing my own roof. They also threatened to foreclose on my loan for not having insurance. In May of 2024, they also threatened to foreclose on my loan because they continuously made accusations that I didn't have insurance and took it upon themselves to put a policy in place with money from my escrow account and refused to refund it when I sent proof that I already had an active insurance policy. They claimed that the previous mortgage holder did not forward them the insurance information when they sold our loan.

  Business Response

  Date: 01/29/2025

  Lakeview Loan Servicing, LLC (Lakeview) is in receipt of the recent complaint filed by ***** ***********. Lakeview Loan Servicing is a reputable lender who is committed to the ideals of the Better Business Bureau and will work in good faith to resolve any misunderstandings with a customer, as we always want to provide excellent customer service.
  
  Although ********************** owns the mortgage servicing rights to this loan, Lakeview does not service mortgage loans ourselves.  Lakeview contracts with various subservicers for all of the day-to-day servicing of our mortgage loans.   In this instance, LoanCare is subservicing this loan on behalf of Lakeview.
  
  This complaint and the borrowers requested resolution include several variables that require input from various lines of business and the leadership team within LoanCare.  As such, we respectfully request some additional time.  We will update the BBB and the borrower as soon as possible. 

  Business Response

  Date: 01/30/2025

  Lakeview Loan Servicing, LLC (Lakeview) is in receipt of the recent complaint filed by ***** *********** through the BBB. We appreciate the opportunity to respond. Lakeview is a master servicer and reputable lender who takes these matters very seriously and will work in good faith to resolve any misunderstandings with a customer, as we always want to provide excellent customer service.
  ********************** is the owner of the mortgage servicing rights (MSR) for this loan. However, please know that Lakeview contracts with various subservicers to perform the day-to-day servicing activities for our mortgage loans. In this instance, ******** (a non-affiliated and separate company) subservices this loan on Lakeviews behalf. Foremost, we hear and understand your frustration. We do apologize for any inconvenience you may have experienced. We appreciate the opportunity to further explain.
  ******** research confirms that on January 15, 2025, you contacted ******** to advise of recent damage to your home and to obtain correct insurance information. We are sorry to hear about the recent damage to your property. After further review, ******** can confirm the ************************** policy was cancelled effective October 1, 2024, due to nonpayment. ******** issued a lender-placed policy from October 1, 2024, through January 17, 2025, and this policy was covered by ******** with no charge to you.
  ******** has since updated their records to reflect the preferred insurance carrier as ************************** with a policy period from January 17, 2025, through January 17, 2026. Funds of $980 were disbursed from the escrow on January 30, 2025, for this premium. The lender-placed insurance was cancelled on January 17, 2025. At this time, please reach out to *********************************** at **************, to file a claim and schedule an adjuster to come assess the damages your home sustained.
  LoanCares records were reviewed, and we were unable to substantiate the discussion regarding foreclosure proceedings. Your loan is currently in good standing with no pending foreclosure action.
  Lakeview will consider this concern resolved, based on the actions of the servicer.

• Initial Complaint

  Date:01/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I have had a fresh start with paying the mortgage payment during the year of 2024, when the payments would not go through the online payment option, my wife started to pay over the phone, starting in January. Everything was going well until April of 2024 when they seemingly, according to our statements we get, charged us double in April and then was carried over in May. We were able to pay in May, but that was later changed somewhere and was applied to June instead. In a statement provided by the company, May was never paid + on top of double charge from April. We were able to pay for July up until September when we noticed the payments are not being applied to our mortgage but being taken from our bank account. Since October of 2024 we have been getting a run around of this situation on what is going on with our account and nothing is being escalated about the account issues that ********************** - ********* as caused and the representatives refuse to give an update, time-lapse, a time frame, or a plan of action on when they are going to fix it and stated that the payments are noticed up till approx. September and need to applied. They've said this since October with still no fix in sight. We have the funds to make the account current, but we are at our wits end with this company because of the refusal of services and solutions to the problems THEY (lakeview- Mr. ******* caused. The disorganization needs to be addressed.

  Business Response

  Date: 01/21/2025

  Lakeview Loan Servicing LLC (Lakeview) is in receipt of the recent complaint filed by ****** *****.Lakeview Loan Servicing is a reputable lender who is committed to the ideals of the BBB and will work in good faith to resolve any misunderstandings with a customer, as we always want to provide excellent customer service. ********************** contracts with various servicers for all the administrative handling of our mortgage loans. In this instance, Mr. ****** is servicing this loan on behalf of Lakeview.
  
  Summary: Upon receiving this complaint, we immediately reached out to the servicer Mr. ****** to start an immediate investigation. After reviewing your loan, it was determined that your loan is currently due for the monthly payment of June 2024. Further review determined that you initially reinstated your loan in January 2024, you continued monthly payments from February 2024 to April 2024; however, Mr. ******* system shows the May 2024 monthly payment was completed on June 2, 2024, and there were no payments received in May 2024.
  
  The servicer Mr. ******* system shows you attempted to make two payments in August 2024, one on August 2, 2024, and another on August 30, 2024;however, the payments were both returned from your banking institution due to insufficient funds. Demand letters were sent to you on August 1, 2024, and September 3, 2024, advising you of the loan status and advising you to contact the servicer Mr. ****** for any financial assistance needed. Your loan referred to foreclosure on October 17, 2024, and a letter was sent to you on October *******, advising you that the loan referred to foreclosure.
  
  You contacted Mr. ****** on November 26, 2024, and requested that a workout case be opened and as such a workout case was opened. A loan modification application was sent to you on November 28, 2024; however, no documents were received, and the workout case closed automatically on January 2, 2025. Currently the loan is due for June 2024 monthly payment and there are no open workout cases. Mr. ****** enclosed a loan modification application with their response to you for your convenience, we ask that you provide the requested documents to Mr. ****** to complete the loan modification application.
  
  Please keep in mind that Mr. ****** will review every option in an effort to assist you, it is also important for you to know that workout options are not guaranteed and are dependent on several factors, including unexpected hardships,
  changes to your income, and expenses, delinquency and payment history, total amount due, and other conditions
  that may be unique to each individual, as well as programs that are available at the time of application. If you have any questions or concerns, we recommend you contact the ************************************* at ************.
  
  We trust this is responsive to the complaint. If the customer has any additional questions or wishes to discuss the matter further,the Mr. ****** specialist.

  Customer Answer

  Date: 01/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****