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Business Profile

Marketing Programs

Worldpackers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Programs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for this service with the understanding a refund would be submitted upon certain terms. What the business promises for a fee was not upheld. I purchased the program and receive no correspondence as promised from the business. I reached out to cancel within the timeframe and did not get a response from them until after that, and was told that I now have been issued a refund in the form of a credit to buy another subscription to their service. This was not stated, and the refund policy issued prior to, nor was stated on the refund policy when I selected issue refund. This company is taking money from people, not keeping their word for what the business promises to do and then keeps peoples money knowing that theyre not offering the service thats being paid for. I was taking advantage of. Im still being taken advantage of as an over $100 has been taken from me and no service has been provided.

    Business Response

    Date: 03/27/2025

    Dear Customer,

    Thanks for contacting us!

    We want to assure you that we are here to help. Our goal is to ensure that everything moves toward a clear and fair resolution, and we are committed to supporting you through this process.

    In accordance with our Cancellation Policy, cancellation with a cash refund is only for users who have requested it within 7 days and who have not made use of our services. Since the refund was requested after 7 days, it would not fit the parameters of our cash-back cancellation policy. However, we understand your concerns and always aim to provide the best experience possible for all our users.

    With that in mind, weve already reached out to offer a solution that we believe is the most appropriate for this situation, and we genuinely hope it will help resolve the matter to your satisfaction.

    We are here to support you through any further questions or concerns you may have.

    Thank you for your understanding and patience.

    Best regards, 

    Worldpackers Team

    Customer Answer

    Date: 03/27/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *********

Worldpackers is NOT a BBB Accredited Business.

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