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Business Profile

Mattresses

Tempur-Pedic Flagship Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mattresses.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Warranty Claim Denied Due to Small Stain Unacceptable Experience I am extremely disappointed with my recent experience regarding a warranty claim for my deteriorating mattress. Over the years, the integrity of the mattress has completely failed, with both sides sinking beyond the companys own silver quarter policy. Despite this clear defect, my claim was denied due to a small stain the size of a silver dollaran absolutely unreasonable excuse.There are no stains near the areas where the mattress is visibly sinking, yet the company dismissed my claim entirely based on this minor issue. When I attempted to escalate my concerns to upper management, I was met with dismissiveness and poor customer service.This is not just frustratingits deceptive. Even if my mattress were spotless, what would the company do with a broken, 7-year-old mattress? Resell it? Of course not. This feels like a deliberate tactic to avoid honoring their 10-year warranty.I will be sharing my experience across all platforms, including online review sites, Reddit forums, and I am currently in contact with my local news station to bring public attention to this questionable policy. I believe consumers deserve to know the truth before making a purchase. Additionally, my PR firm is assisting me in ensuring this issue is widely exposed.Consider this a warning to anyone considering this companybe cautious. This warranty process is not what it seems. Stay tuned as I work to protect others from having a similar experience.

Tempur-Pedic Flagship Store is NOT a BBB Accredited Business.

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