We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Shopping

CCG Boutique

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shopping.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased alot from this company for years. The customer service never responded to me and was so rude! They only want you to buy but when you have a return they will not answer you via whatsapp or email. I had to keep asking over and over again. They fraudulently and unilaterally without any written notice to me changed their "return policy" on a whim. I returned something gin July 2023 and they take forever to even issue a refund you have to keep asking and following up about it. I then tried to make a purchase in the fall October 2023 and they said they cancelled my order. I was not notified or anything. Again, a lack of customer service. When I inquired, they said they cancelled my order without notifying me because I used a store credit. That is still my money and they would not accept it alleging they had changed their mind and now all of a sudden you can only use store credits on fully priced items. I have never heard of any retail store having that type of "policy." It was a lie and I looked it up on their site at the time they had no disclosures on this in their already very limited short return policy. This company is a scam and the BBB should look into them. They only want peoples money and they will do anything to not help with a return and keep our money as a customer.

  • Initial Complaint

    Date:06/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order through this store's website on May 7th. According to the information shown on the website, the product was pre-order and would be available in 3-7 days. After two weeks waiting, I contacted the seller, she said that they had been delayed and that the following Monday my order would be leaving. A whole week went by and I didn't get any update on it, so I contacted the seller again, this time her response was that the order would go out the next day. 2 days later I received the product shipping update, on June 7 to be exact. Yesterday, a week later, I contacted them again, since according to the tracking number, **** has not yet received the product. On this occasion I requested the cancellation of my order. It's been over a month now and I don't want to wait any longer. The seller refuses to cancel my order claiming that the product has already been shipped, when clearly according to the shipping information this is not the case. I don't want more options or more apologies. I want my money back and never have this kind of experience with their so-called "serious business" again.

CCG Boutique is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.