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Business Profile

Computer Hardware

Mechcad Software LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/08/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased AceMoney under my account and paid using my wife's Papal. They put the License in my wife's name and not mine so I emailed and put in trouble ticket with no response. Now when I try to login to my account a screen pops up on my computer saying I am blocked. I put in a trouble ticket in June 1st 2024 and still no response. Since they screwed up the name and im blocked I want a refund. I will no longer be using their products. This is the worst company every.

  • Initial Complaint

    Date:09/01/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Years ago I purchased a license key from ********************** for their Ace Money software. I recently tried to find the key in my emails in order to install it on a new pc, but I was unable to find it.After finding a help article on MechCADs support website indicating I could recover my key by contacting MechCAD, I submitted a ticket as directed. For reference, the article can be found here: https://support.mechcad.net/knowledgebase.php?article=37 I received a response to my ticket indicating that my 2 year support had expired and that I had to pay $20 in order for MechCAD to send me my license keya product which I had already paid for. No where in the help article on their website was there any mention that I had to have some sort of ongoing support subscription plan.This is utterly appalling and customer exploitation. ********************** which I already paid for shouldnt be locked behind a paywall if I lose the license key. All I ask is that ********************** provide me with the license key.

Mechcad Software LLC is NOT a BBB Accredited Business.

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