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Business Profile

Computer Software Developers

4 Team Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    after testing the software to verify it worked i purchased the software to unlock full feature. after unlocking and paying teh ***** the product did not work, i asked for a refund and he refused in the chat.

  • Initial Complaint

    Date:07/31/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a license for the Sync2 program from ******************** Corporation on 03/28/2021. It was a user license and the advertisement states, "1 year of free upgrades and free support is included." I interpreted this as a user, perpetual license, with free upgrades for the next year. On 07/30/2023 I was backing up the data on my computer to prepare to perform a factory reset, and I could not find clear documentation about how to reactive my license when attempting to reinstall the program. When I contacted 4Team Corporation on 07/31/2023 for assistance I was told that I needed to renew my license to be able to do so. I was given the offer to purchase either a 1 year license, or a lifetime license. I was confused because I thought already owned a lifetime license, and frustrated because this is the first time I saw an offer that was explicitly labeled as a life time license. I tried contacting ********************'s sales support about this issue they would not admit the advertising was vague or misleading.

    Business Response

    Date: 07/31/2023

    With each purchase you will receive a fully functioning product and a 1 year subscription for free updates and support. After 1 year goes by we do not cut off the service and you can still use it on the same environment but you cannot update, use emergency transfer for your license or receive support. This is our policy. More details can be found here: **************************

    The initial license price that comes with a 1 year plan of support and updates is $49.95. That's what the user has.

    In order to make it a lifetime license, a license upgrade is bought for an extra $74.95.

    If this was unclear in any way on our page, we apologies. It's stated next to the purchase at all times.

    As an exception we can arrange a lifetime license upgrade for $49.95 instead for this specific user.

    We hope this offer will be agreeable.

    Customer Answer

    Date: 08/04/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

4 Team Corporation is NOT a BBB Accredited Business.

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