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Business Profile

Payment Processing Services

Verifone

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

This profile includes complaints for Verifone's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Verifone has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Verifone

      2744 North University Drive 3rd Floor Coral Springs, FL 33065

    • 2Checkout.com Inc.

      1201 Dublin Rd Ste 150 C/O Versa Columbus, OH 43215

    • Verifone

      11700 Great Oaks Way Ste 210 Alpharetta, GA 30022

    • VeriFone, Inc.

      88 W Plumeria Dr San Jose, CA 95134

    Customer Complaints Summary

    • 82 total complaints in the last 3 years.
    • 19 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to use Rocket Money to cancel a Subscription for 2 checkout i have tried numerous times to change my password and they never sent me a link to change it i then tried to call the number is not in service so i have sent over an hundred emails no response

    • Initial Complaint

      Date:04/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged by Avangate (Verifone) in the amount of $48.62 for Malwarebyte protection. I havent had Malwarebytes on any of mu computers for years and never from this company. I looked through my ****** account to find that they had withdrawn that amount on April 17 for the last three years. I have had no downloads, license keys, etc.. delivered. Money was withdrawn without my permission. When I contacted them numerous times via email there has been no response. I alerted ****** to be told that I had received the product which is simply not true. There are many similar accounts online. Your website states that Verifone is not a BBB authorized company. Can you help me rectify this situation by arranging for a complete refund for all three years?Many thanks, ******* ******

    • Initial Complaint

      Date:04/18/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had lost my cell phone so I decided to get a new line and a work line with. iPad for a part time remote position I had gotten. So I went online and picked out my phones and the iPad with a watch and proceeded to make my order so after I finished I was told to call customer service which I did and they proceeded to want to verify my identity and so I did and upon doing so I was approved for the phones and the lines and that I would receive a email confirming my purchase with a receipt and I did I also had to verify my identity with a picture of my identification front and back and a selfie of myself and also a picture of my lease agreement and also a ssi document to verify my current address and just to be safe a picture of my social security card front and back. Got a confirmation that my identity and order was now complete with a pdf of my receipt and a breakdown of my bill. Then got another email to verify my email I used and to register it on their ******* website and app. Which I did. That was all done on their ******* website 12th of April. So the next morning I went on an email I was sent with the tracking information to track and it routed me to a screen saying my order was on hold and to click a link to verify as to not letting the order get canceled so I did and then it says nope call this customer service number? So I called it was the fraud department upon calling. They told me that they could not verify my identification and that I was only approved for a prepaid line which was totallyfalse. I had a receipt for my order order number location number confirmation number they spoke to me very rudely disrespected me so I asked for manager that manager gets on the line tells me the same thing in so many words is talking to me, rudely disrespectfully and is ignoring me while I hear him and his friends laughing in the background so I asked for another manager was hung up on. I just want my ordered delivered or reimbursed on my debit card and the credit line

    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 29th, my store received a call from a person stating that they were from Verifone. They told my shift leader that they received an alert that our machines were not working properly and that they needed to recalibrate the credit card machines. This turned out to be a scam that cost my business $4,853.36. Verifone was notified within 1 hour of the transactions taking place. They opened ticket number (117-880-37) and flagged the transactions as fraudulent. I was instructed by the technical support person to call ****** ***************** the next business day to have the transactions cancelled. I called Fiserv Monday March 31st and was told that Verifone should have stopped the transactions and there was nothing they could do. Even knowing that the transactions were fraudulent, Verifone and Fiserv allowed the transactions to settle. On April 14th I was told by Verifone that my case had been escalated to their legal department and that I had to wait for a phone call from them that would come by the end of the day. They did not call me back. I called them on April 15th. I was told by the technical support person that there were a lot of case notes regarding the issue and that my complaint had been escalated multiple times all the way up through their system.While I was on the phone with them on April 15th at 2:23pm, the technical support person received a message from "all the way from the top" that they were to no longer discuss the case with me and that they were advised not to provide any written statement acknowledging the incident. If Verifone did nothing wrong, then I think I should be able to get a simple statement from them stating that they will not be reimbursing me for the fraudulent transactions. Instead they are refusing to acknowledge the incident and are refusing to provide me with a letter to provide my insurance company so that we can continue with my claim.

    • Initial Complaint

      Date:02/17/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The dates of the transactions are:Jan 9, 2025 - $58.23 Jan 9, 2024 - $58.23 Jan 9, 2023 - $58.23 Three years in a row I've been charged these payments and I never signed up for this and don't even know what it's for. It's charged through my ****** account and I never log in there to take a look. I only use it to purchase things and never knew it could do automatic payments that I was unaware about. I would like a full refund. I have provided all the transactions with ID's below in the field provided.

    • Initial Complaint

      Date:10/29/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At 6am on October 29th I got an email saying I made a payment to easus for 138 dollars for a subscription renewal. I went on their website and requested a refund since I didn't realize I still had a subscription but I got denied and was directed to only their home website page if I wanted to find out the reason why there was a denial. My renewal date is October 30th and I believe I am still within the right time to request a refund and I am not sure as to why I am being denied

    • Initial Complaint

      Date:10/29/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a software application to rescue lost documents from my computer. I bought it and it did not work AT ALL. Also, besides a full refund of my payment, I want them to stop charging my credit card for any further charges or subscription.Thanks

    Verifone is NOT a BBB Accredited Business.

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