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Business Profile

Window Tinting

Jonathan Window Tint

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had this company worked on several of my cars and everything was fine until they damage one of my vehicles by scratching the glass deep with a razor blade while installing the tint (on 23 February 2024) that's when, the nightmare started, they procrastinated, delay resolving this issue even though they admitted being at fault. I waited for their insurance claim for several months to resolve this issue while they gave me all kinds of excuses even blaming the razor blade company for the damage they did.And even after I finally got an answer from their insurance declining coverage for the damage, they continue to procrastinate, and avoid responsibility this still going on we are now in July 2024 (5+ months) this company is not trustworthy I had to pay a lawyer $850 just to do letters to get their ************ cost $3,393.04 to replace and install my windshield by *************, that cant be fix needs to be replaced.And originally, I pay this company $220 to install this tint.For a grand total of $4,463.04 that Im requesting to be refunded and to cover replacement of my windshield.This information is not based on opinions these are facts I have pictures, messages and emails from them and their insurance admitting being at fault and confirming all these statements. Im requesting your help because this is very unfair to the customer, all I wanted was to get my ******************** tinted and now I must go thru all this just to get this company to do the right thing and dont want this to happen to anyone else.Thank you in advance and feel free to contact me if you have any questions.

Jonathan Window Tint is NOT a BBB Accredited Business.

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