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Business Profile

Gutters

Rain Drain Gutters, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutters.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 31 Oct I paid Patrick ***** $400.00 (check # 3293) for materials to put up seemless gutters on my house. He started the next morning and worked til about 3:30 p.m. when he informed me he needed to go to lunch with his two helpers and wanted to go to the bank at the same time. This was 1 November (Friday), and asked if I could pay him the rest ($1350.00-check #3294) so they could make it to the bank before the weekend. They were about 1/2 way through and would be back shortly and work on it to finish and if they did not they would be back in the morning (Saturday 2 Nov). I went ahead and paid him by check. They did not come back that night. On Saturday, he informed he he was t-boned in a car accident that Friday night and had damaged his gutter machine and trailer, but would be out anyway. He did not show up. I called him on Sunday and he said he was coming out. He came out and only picked up his tools he had left in my garage. On Monday or Tuesday, he returned and partially installed the down spouts on the gutters he had installed the previous few days earlier. He told me he would be back the next day. Has not been back since. For the first month he would give me a story about how his new machine would be in shortly and he would come and finish the job. He even went so far as to tell me he was going to borrow a friends machine, but then said the guy wanted $900 to make one piece of gutter for the back side of the house. Then he started telling me the machine was delayed, his truck was having problems, his Grandmother who watches his kids was in the hospital, etc but would not come back. I tried calling and leaving messages via phone and he stopped answering and ignored them for the last month. This has now been over 2 months since he started the job. I have been advised to contact your office to see if you can help, and if not to pursue him in court for fraud. I have the text message chain to back up what I have said.

Rain Drain Gutters, LLC is NOT a BBB Accredited Business.

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