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Business Profile

Retail Florist

Friendly Florist of Crestview

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Complaints

This profile includes complaints for Friendly Florist of Crestview's headquarters and its corporate-owned locations. To view all corporate locations, see

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Friendly Florist of Crestview has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/31/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband ordered me a $70 flower arrangement with a $20 delivery fee. The arrangement was picked directly from their website. When the arrangement arrived it looked nothing like the website. We have called multiple times and have been told we will recieve a call back. This was 3 days ago and have not heard anything. After looking at google reviews this company has done this to many customers. They are scamming people!

    • Initial Complaint

      Date:02/25/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband ordered me flowers on February 2nd for delivery on Valentine’s Day. He went to Friendly Florists webpage and picked the bouquet that is shown, and then upgraded it to the deluxe.
      1st issue: they never showed up on Valentine’s Day, even though we had to confirm someone would be there to sign for the delivery. They didn't even bother with a simple phone call to let us know it wouldn't be until late Saturday morning before they could deliver.
      2nd issue is obvious. When asked why there is such a stark difference between what is featured and what was delivered, the response was "the website is misleading" but it is THEIR website! Then she told me that just because that bouquet shows $75, that doesn't mean that's what you get. You start at $75, then they subtract the cost of the vase, cost of bow, cost of labor etc... and then you get a bouquet with whatever funds are left out of the original amount. I feel those costs should be factored into the selling price? The lady told me to leave the bouquet and they would refund the cost. Then later that afternoon told me they wouldn't issue a refund at all, but would remake the bouquet. The second bouquet is still horrible. They refuse to offer any other assistance to correct the problem.

    Friendly Florist of Crestview is NOT a BBB Accredited Business.

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