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Business Profile

Impact Windows

Impact Window Master Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Impact Windows.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Mr. *** the owner of the impact window master corp on July 2, 2022. I paid him a total of $5000.00 which included installation. once the hurricane windows were placed in by the workmen one of the windows began to shatter and it was the non-moveable window so I called Mr. *** to inform him that this window needs to be replaced he said that it is under warranty and not to worry. I kept calling and texting but he refuse to refund my money or replace the window I also went to his office in person to resolve this matter but his sons kept giving me the runaround and were blatantly disrespectful. I am seeking your help in this matter because my grandkids live with me and I am in constant faith that anyone can have easy access inside.

    Business Response

    Date: 04/14/2023

    Our products are covered by a limited warranty provided by both the factory and Impact Window Master. There are times when a customer could cause damage to the product that is not covered by the warranty. However, we still always pull a service call ticket. Many times, when the factory checks the service call, they realize it could be covered by the warranty. Unfortunately, in Mrs.******* situation, the technician realized BOTH times he showed up for a service call that the damage that occurred does not fall under warranty. At that point, if the factory rejects the service call, there is not much I could do except offer a replacement at a substantially lower cost to keep the customer content. ***************** did not like the idea of purchasing a new window,despite our offers of making a $0 profit on it. We could not offer the customer a better option, therefore it left them very upset. Despite our effort to make things right, the customer continues to believe the ******************** should be replaced free of charge, which is simply not possible. I have attached both service call reports from the factory stating they were inspected and it was closed. 

Impact Window Master Inc is NOT a BBB Accredited Business.

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