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Business Profile

Carnival

Screamageddon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carnival.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were going through one of the haunted houses that we had to wear 3D glasses and everything was fuzzy at the end. My fianc was trying to feel her way through as I was as well. Apparently she touched one of the actors as we were leaving the haunted house. She was not drinking and was not touching anyone or anything purposely. It was full of bright flashing lights and numerous manikins and she was using her hands to navigate. When we exited the haunted house there was an overzealous security guard that stopped her immediately and would not even speak to either of us and made us leave. He told us that she touched someone and would not even have a conversation with us regarding what happened. We paid over $100 to have VIP passes for this evening and I am deeply disappointed at the way things are handled. They should actually hire police officers that are successful and not the ones that have been rejected for important roles that feel they have something to prove. I would like our money back and will tell everyone we know what a horrible experience this was. We went back to the front gate and asked for a manager and we were informed by the overzealous unqualified security officer that he was the head manager in property and would not allow us to speak with his supervisor.

Screamageddon is NOT a BBB Accredited Business.

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