Complaints
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/26/2023 ****** Rio and his company installed a new roof at my house.i paid him in full $7000 and he has refused to give me paid receipt for the $******* time passed I forgot to pursue receipt .but now ************************** wants a paid copy of paid bill since citizens paid the roofing company $7000.****** Rio refuses to give me the paid receipt.
Business Response
Date: 06/24/2025
****** Rio is no longer with company well gladly send receipt. Call **********. **Initial Complaint
Date:04/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
have signed contract on 2-10-2025 with a ****** ********** signing **** said he would get it done in two to three weeks.its now two months later and no show.called him twice since march still nothing done.he keeps saying the product is going to be delivered but nothing shows up.Business Response
Date: 04/15/2025
We apologize for the inconvenience in the delay in completion of your project. I have been in contact with the materials supplier and they said that the materials will be ready at the end of this week. We will have the install done next week once supplier confirms they have materials ready for pick up. Again sorry for the delay. You business is very important to us.Initial Complaint
Date:01/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
11-20-24 - signed contract 11-22-24 sent $7000 via Zelle 11-24-24 2 pallets of material delivered 11-29-24 -Called *** ***** to see when job would start- said he would have a better idea on Monday & call me back. NO FOLLOW UP CALL!!12-6-24-email to *** ***** about starting job - NO responds 12-10-24 - email to **** ********* about starting job - NO responds 12-12-24 - via text to **** ********* Is roof repair scheduled soon? responds -"will have a better time frame Monday (12-16).12-24-24-work crew shows up but the driver doesn't have a license so access into the gated community is denied.1-7-25-i called - no answer left message - (no response)1-8-25- called again - left message -(no response)1-10-25-called again-left message-(no response)1-10-25- via text -when will project start? (no response)1-17-25-I hear from **** *********- job is supposed to start Friday, the 17th. received VM from **** that there was an emergency, crew will show up Saturday morning. Crew shows up Saturday, the 18th, in the afternoon.Crew works the week of Jan 20th.1-23-25-i was informed the wrong panels were ordered & job will not be completed for another two weeks.And so here we are today - still waiting for this job to be completed!!!!Business Response
Date: 02/13/2025
We went and cleaned up yard next and sense completed roof project everything is done thanksCustomer Answer
Date: 02/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
Date:05/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 5, 2023, the contractor completed a project that included vinyl siding and a new window. On or about June 16, the first day it rained after completion, the window leaked substantially. The contractor sent someone over to fix the problem. The next time it rained, the window still leaked and the contractor sent another person over to fix the problem. This process continued for several months, as I needed it to rain to determine if the window leaked. The problem continues. I have over 50 emails with the contractor trying to get this matter resolved. On March 29, 2024, The contractor asked if I was available that week to have something, but he did not say what, happen. I said Thursday. No one showed up or called and my emails to the contractor went unanswered. I gave the contractor three more weeks to fix the problem and no action has been taken and there has been no further contact from the contractor. My contact has been ***************, the president of the company. The total cost of the project was $10.4K The window accounted for approx. $700 of the total. I would like to have this window made watertight or have it replaced with a window that is.Business Response
Date: 05/30/2024
Hello we have been back to this house several times and feel it is the roof leaking down the wall, however we are willing to refund the amount of $700 for such window if they'd like too. Please have them email me where to mail check and make it out too thanks *****************Customer Answer
Date: 05/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******************Customer Answer
Date: 07/26/2024
In late May, I submitted a complaint against Liquid Roofing and Construction regarding a window that had leaked for a year. You folks worked out an agreement with ***********************, the president of Liquid Roofing and Constitution, that he would refund the $700 I paid for the window. I agreed to that resolution. To date, I have not received that payment. I apologize for not having specific information regarding the case number, etc., but the information seems to have been deleted by my computer. I would apprecaite any effort you could make to finally resolve this matter. You should consider this complaint to be open until I receive the $700.Business Response
Date: 08/16/2024
Refund was made client said he is all set thanksCustomer Answer
Date: 08/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The matter is resolved to my complete satisfaction.
Sincerely,
*************************Initial Complaint
Date:12/01/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Gave the company a50% deposit($4,975.00) on 10/18/22. Was told 2-3 weeks for job to be done. Received call from ************ on 10/28and he told me he was pulling a permit and that work would begin in 2 weeks.Talk to *** on 11/9/22 he said he would have some answers for me by 11/14 or 11/12/22. He didn't call me so I called him on 11/18 which he was agitated about me calling him and told me about material delays again and he'll get back to me. Left message for him on 11/28 asking for an update. After sending emails. Texts, and messages because he's not answering my phone calls numerous times since then and now 12/1/22 and have not heard back from him or the company. At this point I'm hiring another company to do the work as I don't trust them to do the job responsibilities as they can't even return phone calls.. I expect my deposit to be refunded to me.Business Response
Date: 12/15/2022
THIS RESPONSE WAS TAKEN VERBALLY BY BBB:
We have been in contact with our customer and are actually in the process of his roof installation today. We believe this complaint has been resolved.
Customer Answer
Date: 12/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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