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Business Profile

Septic Tank Cleaning

Albert Wooten's Well & Septic Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Septic Tank Cleaning.

Complaints

This profile includes complaints for Albert Wooten's Well & Septic Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Albert Wooten's Well & Septic Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    • Initial Complaint

      Date:10/30/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying for several months to obtain loan through my bank. My bank States the following, The title work still shows there is an open Permit from ****** well and septic services. If the work has been completed and paid in full, please have them complete the attached Contractors Affidavit and email a completed copy back to me.Property Address: ************************************************************** My bank and I have tried several times to get this company to fill out an affidavit and they have refused. The contractor ****'s homes said that everything has been paid in full and there is no lean on the property. I purchased the property April of 2022 this this has nothing to do with me as the home owner but yet they are refusing to cooperate. I was hung up on today by ****** when asked if they can please fill out the affidavit that the bank is requiring. I am requesting this affidavit be filled out and returned to me or **********************

      Business Response

      Date: 10/31/2022

      Customer reached out to get a Contractor's Affidavit signed by us that was completed by her lender.  It states we have a Notice of Commencement open on the property and references a public records recording affidavit.  However, the affidavit simply states they have the new septic system installed as per the **** of ************* Protection and the Hernando County Health ****.  This affidavit is required to be completed and recorded by the health **** in order to close the septic permit and get a ** from the building ****.  There is NO Lien or open permits on this property.  I have tried several times to explain this to both the loan officer at the credit union and to the customer.  I have asked to lender to get an actual title report done on the property from a title company instead of an in house search.  I have also provided a name and phone number to the Hernando County Health **** so they can verify there are no open permits.  I can't release a lien that doesn't exist.  I have included a copy of the Affidavit that has been recorded and the paperwork from the lender releasing a Notice of Commencement that does not exist.

      I do want this customer to be able to get her loan, but it is not us standing in her way.

       

       

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