Complaints

This profile includes complaints for Old School Moving and Storage Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Old School Moving and Storage Corp

  222 N Federal Hwy STE 106 Dania, FL 33004-2869

• 

  Old School Moving and Storage Corp

  1888 E Brooks Rd Ste E Memphis, TN 38116-3642

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/26/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I chose Old School Moving over Colonial Van Lines, JK Moving Services, and Eagle Moving Group based on what I believed was the best price and customer service. On September 22, I sent *** at Old School a detailed inventory of 226 items from a prior move, which was accurate and even smaller this time as I had sold a king-sized bedroom ******* of my key requirements was avoiding third-party carriers. On September 28, ******* assured me the move would be handled solely by Old School employees, which eliminated Eagle Moving Group as an option. After Colonial Van Lines slightly underbid Old Schools initial quote, ******* revised the estimate to $8,146 by reducing the volume to ***** cubic feet and weight to ***** lbsa detail I overlooked at the time due to my trust in her assurances. ******* also guaranteed this was the maximum price and suggested it could decrease after packing, which I later discovered was misleading.On October 14, the movers arrived, and I learned they were third-party contractors, contrary to Vanessas assurances. After a brief survey of my home, they claimed my estimate was incomplete and raised the price by $4,000a 50% increase. When I called Old School for clarification, the dispatch representative was extremely rude, yelling at me, threatening me, and dismissing my concerns. I felt intimidated and apologized just to ensure my belongings were ******* October 15, the movers completed packing and raised the cost an additional $1,600 due to extra volume, despite my providing an exact item list in advance. I also found discrepancies in the paperwork, where the driver adjusted estimates without my agreement. To make matters worse, the quality of packing was terrible, with items carelessly dumped into boxes. I documented everything with photos, including the damage and poor handling. This entire experience with Old School Moving was marked by broken promises, unprofessional behavior, and significant financial and emotional stress.

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Were doing a big move from ** to **. Our belongings were picked up April 12th. When we asked the movers how long does it usually take for our belongings to be delivered they answered ***** days. Its been over a month and we still dont have any update on where our belongings are. Every time we try to call, its either they wont answer the call, they say they will call back, or they would come up with different lies. They keep saying that we should just wait and it will come this week but every week would just pass without our stuff being delivered. We just want an update on where our stuff is and they cant even give a straight and not a lie answer.

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted Old School Moving and Storage to move our furniture from **** to *******. I contracted the move to be delivered on 3/21/2024. I paid the 30% due at contract. On 3/17/2024 our furniture was loaded on a truck. The payment system was down and they could not take payment. I called on 3/18/2024 to pay and followed up with our contractor, ****** on 3/19/2024. Finally,I spoke to ***** on 3/19/2024 and was able to pay an additional 50% of the move. On 3/21/2024 I never heard from anyone about the truck. I called ***** back only to find her number disconnected. I called ****** and luckily his number worked. He said he would have someone reach out. On 3/22/2024 I was told they didnt know where the furniture was and this was to be expected. The 3/21/2024 date was only an estimate. As of 3/25/2024, no one has contacted me regarding this and each time I call I am hung up on by the main people answering the phone. I have contacted ****** back as well but still no word from anyone.

  Business Response

  Date: 04/01/2024

  I am responding to a complaint we received on behalf of ***************************, The customer signed the esigned estimate and was aware of the *** what it means and the estimated time of arrival to the delivery. With this particular move going 1075 miles from pu to delivery location is 3- 14 business days  not including holidays for weekends from the customers *** which is 3/21/24. This customer was picked up on 3/17, gave an *** as if 3/21/24. Customer called in on 3/19 to pay her required pu payment that was due on the day of her services. At that time the customer service department had not received the information on the goods as to where they were in shipment , we were still awaiting the required payment for pu. When she called in she was tranferred to myself where I had corrected the charges in her favor on her paperwork and collected the pickup payment -she paid her pickup payment on 3/20.24. Customer will be receiving her delivery within the delivery time frames. As soon as the customers goods are loaded and ready to go out in delivery she will be notified by telephone and email. And also prior to the scheduled delivery ***** hrs prior the driver will call and coordinate the time. 

  Please feel free to contact us if additional information is needed to resolve this complaint, 

   

  Thanking you in advance!

  ***************************

  Old School Moving & Storage

  **********************

  Customer Answer

  Date: 04/04/2024

   
  Complaint: 21481480
  
  I am rejecting this response because:l as of 4/4/2024 I have had no correspondence regarding my delivery date. It has been 18 days since my furniture was loaded and 14 dates since my delivery date of 3/21/2024. ***** is correct on when I paid. What she conveniently left out was that their system was not working. I called in 3/18 and 3/19 to pay. She finally returned my call on 3/20. I would have paid but the bill was not correct and the system was down. I was at their mercy on the payment. I am only asking for what is rightfully mine and owed to me. I did nothing but pay and contract what I thought was an honest, reputable company. I have come to find out that Old School doesnt have my furniture. They second partied it to another company called Moving Services. And to date no one can get me any answers and today marks the contract end date of 14 days and still nothing. 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/10/2024

  *************** to the rejection for the complaint received on behalf of ***************************- Customer was notified on 4/2/24 that her job was out in transit for delivery and delivery would be taken place withing 2-5 days from the 4/2/24. Customer was delivered on 4/7/24.  Please see the attached estimate, customer e-signed on 3/15/24 explaining the ***** First avaiilable delivery date) and the delivery time frames per the mileage from pickup- to delivery location. Customer FAD was 3/21/24 - delivery time frames for her job going 1075 would be 3-14 business days from her FAD 3/21/24. Ms. ****** was delivered within her time frames. If she feels we owe her any late days of service for her delivery she may certainly contact us, and we will review this for her.

  Please feel free to contact us if further information is needed to resolve the complaint on behalf of ***************************. 

   

  Thanking you in advance for your time and consideration in this matter.

  ************************;

  Old School Moving & Storage

  Customer Answer

  Date: 04/11/2024

   
  Complaint: 21481480
  
  I am rejecting this response because as if 4/11/2024 we have not received all of our items. Although we did receive many of the items, one day past the 14 day period ***** discussed, we have not received the whole inventory. I have been in contact every day since April 5 when our partial order was delivered. We are awaiting over $500 of items that were loaded on the truck. Each day we are told the truck has not been fully unloaded. I did hear on 4/10/24 that the truck would be back to the warehouse were the drivers were hoping they would find our belongings. I realize to this company that I am a person and these are just things but to us, this is what is making our new home a home. We just want our items that we purchased and entrusted in their care. We have paid in full and only want our items. We are not asking for money. We just want our belongings. Please help us get what belongs to us. Thank you. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had several some concern we had with the move from (******************************************************************************) to (*******************************************). We are still going through items, so it has taken us several days to see the impact of what happened. Here is the list of items. *Dent in dryer *Freezer in garage (plugged in but not turned on) several food items were soiled and ruined. *4 packs of chicken (large) *2 packs of chicken wings (small) *1 pack of ribs *4 shrimp (2 deveined / 2 heads on) *2 packs of pork chops. * 8 packs of non-salted butter (Land of Lakes) *1 large pack of chicken breast *2 pack of sausages *Missing items (paper towels, plastic cups and plates) *Damage to the bedroom door. *Several bugs coming out of boxes that were shipped. (Called pest control to spray garage) *Several boxes were left in the garage and not placed in the designated rooms. *Refusing to connect the washer and dryer in the new location. This experience has not only been stressful but also financial hardship. I had to pay an additional $1431.44 due to items not being calculated correctly and we are still paying out additional money for items that were spoiled in the freezer. I asked to discuss these matters of concern and possibly get compensation for our food and damages. The company responded after 2 weeks to settle for $75.00 through Zelle payment.

  Business Response

  Date: 02/12/2024

    We received this complaint on behalf of Ms. ****** We performed services for this customer from ******* to Georgia on 12/5/23  and delivered her goods on 12/7/23. We had received and email from this customer and reached out to her completing a courtesy call and explained to her we review her claim and follow up with her on how to proceed.  We reviewed the customer's complaints regarding the dent in her dryer on her delivery documents all items were received in good condition (please see documents to support) She stated she lost perishable items due to the freezer in her garage being plugged in, but not turned on. The driver responsibility is to deliver the freezer and plug it in not to go back and make sure this is turned on. This is the customer's responsibility.Customer is stating she had damage to her bedroom door - per the customers contract in the General agreement we are not responsible for interior or exterior damages (Please see General Agreement signed and agreeing on 12/5/23)Customer is stating we did not connect the Washer and Dryer at the new delivery location. We deliver the Washer and Dryer to the designated area but we are not responsible to hookup the washer and dryer to connection. Customer is stating boxes were left in her garage - this is the customer responsibility to complete the walk thru with the driver before he leaves the delivery. Customer stating,she had bugs coming out from some of her boxes - Customers goods were picked up on 12/5 and delivered on 12/7. Goods were never removed off the truck. All trucks are cleaned, washed down and treated after each pickup and delivery.Perhaps when the goods were placed in the customer's garage at the delivery location insects may have been present in the garage. Or perhaps the insects came from the customers spoiled perishable items that were also located in the freezer in her garage. I offered the customer a refund in the amount of $75.00 for the dent in her dryer and paper goods missing. I would be willing to offer the customer a total refund of $150.00 to assist her in a resolution or she may file her claim with CAF CPS so they can complete their own evaluation. Once the settlement is sent to Ms. ***** and she accepts we will issue her the refund. 
  We are here for Ms. ***** once she decides how she would like to proceed. 
  Thank you for your time and consideration, 
  ***************************
  Old School Moving & Storage

  Customer Answer

  Date: 02/20/2024

   
  Complaint: 21276503
  
  I am rejecting this response because: I am rejecting this response because: First and foremost, the $150.00 is not nearly enough to recover from damages to the doorway, several boxes were left in the garage and not placed in their designated spaces, food that was perished due to freezer not being "on", and an additional $1450 was asked when items were moved to the *********, ******* location.
  

  Lastly, this move was for more than 2-person crew. We moved from a 4 bedroom 3 1/2 baths, to 5 bedrooms to 3 1/2 baths. When they came to the property, they saw the amount that needed to move and told us they may need more people to help. The next day, they came back with the same 2-person crew.This whole experience was a fiasco and two months later, we have not recovered. 
  

  I'm asking for $3000 of what we paid for moved and damaged. 
  
  Sincerely,
  
  **********************************************

  Customer Answer

  Date: 02/20/2024

  I am rejecting this response because: First and foremost, the $150.00 is not nearly enough to recover from damages to the doorway, several boxes were left in the garage and not placed in their designated spaces, food that was perished due to freezer not being "on", and an additional $1450 was asked when items were moved to the *********, ******* location.
  

  Lastly, this move was for more than 2-person crew. We moved from a 4 bedroom 3 1/2 baths, to 5 bedrooms to 3 1/2 baths. When they came to the property, they saw the amount that needed to move and told us they may need more people to help. The next day, they came back with the same 2-person crew.This whole experience was a fiasco and two months later, we have not recovered. 
  I'm asking for $3000 of what we paid for moved and damaged. 

  Business Response

  Date: 02/23/2024

  *************** to the complaint received on behalf of *************************** -I have offered you a final amount of $150.00- for the dent in the dryer and your missing paper goods. We are not responsible for the damage done to the inside of the door- Please see the attached General Agreement you signed and agreed to on the day of your pickup. You were charged on your services by cubic feet not by the workers/crew that were sent to accommodate your move. 

  If you are not agreeing to the $150.00 refund, I can refer to third party claims company who will evaluate your damaged item ( dent in dryer) @ $0.60 cents per lb per article as you did not purchase Full Value Protection Prior to your move. Please see the attached BOL where you waived the Full Value Protection.  Please advise how you would like to proceed. 

  Thanking you in advance!

  Kelly 

  Old School Moving & Storage

   

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After going into much detail about what I needed to move with "broker" *********************, they gave me a quote of $2300.00. They required a deposit of $800 paid via Zelle, which I did. A week before the move, another guy called to go over what was to be moved and had it all wrong. I thought it was fixed, however 1 day before the move, another "broker" ****** called me. He said we are moving 40 ** boxed and 20 small boxes and that's it. I told him, NO. I then, once again, went over EVERYTHING that was to be moved. He then said *********** we can do it for the same price. When the movers showed up, they looked at everything the movers said the cost would be $5000.00. I told them I would not pay that. Their office then called me and said they would not give back the $800 deposit, despite not lifting a box. In my opinion, this was an obvious bait and switch tactic because we were very careful to list everything that was being moved.

  Business Response

  Date: 10/06/2023

  *************** to a BBB complaint that we received on behalf of *****************************- Please see Exhibit A where customer agreed to the Cancellation Policy and forfeiting the deposit . Based on information Mr. **** provided to the Moving Relocation Specialist - he was provided an estimate . When the ******* went to service the job - the customer had not provided his Sales Rep. accurate information for the inventory and the size of the job. The ******* provided the customer an onsite revised and estimate , customer was not agreeing to the revised estimate and did not want to take only his space reservation that he had paid in his $800.00 deposit for . He just cancelled on site. 

  Again as per the contract if customer cancels on the day of his move he forfeits his deposit. As of good faith on behalf of Old School I am willing to return a portion of his deposit. We had to pay for labor and diesel fuel for the ******* and his crew  to service the customer's move on the day of his move. The cost for this is $510.00/ I am willing to return $290.00 of the deposit. I will send a settlement form to the customer via Docu-sign to complete and return and I will issue a refund in the amount of $290.00. 

  Please feel free to contact me if further information is needed in order to resolve this complaint on behalf of ************************* 

  Thanking you in advance for your time and consideration in this matter. 

  ************************;

  Old School Moving & Storage

   

   

  Customer Answer

  Date: 10/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/15/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/4/23, i had a signed agreement with this company for moving services to be provided from one location to another. Contract stated they would disassemble furniture at ** address and reassemble those furniture pieces at new address. An inventory of items to be moved was provided to this company and was listed in signed agreement. I even posted notes to items in the home that were listed on inventory sheet to assist movers with what they were assigned to put on moving truck since i had headed down to new location with a uhaul full of some items i was responsible to move and to meet with hospice staff taking over the care of my father at new location who resides with my mother and I. My mother and another family member were at the pickup residence to oversee the move and were aware of the inventory list while i went to drop off my uhaul load and meet with hospice team. During move, when asked questions was talked to very rudely. When returned to pickup location i found doors off hinges and not put back, furniture and other items listed on contract were still at the pickup residence, fragile items boxed that were to be taken by car and hand notes on them not to take were gone. My mother and other relative were told we were going to be charged over ****** for packing supplies. The packing supplies used were visible on items still at the pick up residence and on items that were taken that were not listed on contract. At new residence later next day i found furniture that was disassembled and not reassembled like beds, etc. items were damaged or broken and had to be trashed, items placed randomly that were labeled where to go, heavy furniture left standing on its side, ipad pro missing which i hid in stuff labeled dont take but taken anyway by movers. Paid close to ****** more for uhaul and moving help for items not moved that were on contract moved to new address. No one will talk to me at company to discuss issues. More pics will be available if needed.

  Business Response

  Date: 08/29/2023

  Hi *****, we apologize for any inconvenience you may have faced during your move. What i would like to do is send an email to the email we have on file so that we can help connect with the Carrier and try to come to a resolution for the issues you faced. We will be contacting the Carrier to investigate where things went left, and hopefully help rectify your concerns. Thank you for bringing this to our attention.

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We needed to move items from storage in Pa into my new location in **. This company pressured constantly, made promises then didn't follow-through. Spoke with both *** and ****** throughout the setup. I was concerned since I hadn't seen my storage locker in 5 years and unsure of all the items. I was told by ************ on separate occasions that I would only be charged for area used on the truck. So it didn't matter if I didn't have that table and other items in storage. They called the next day using intimidation to get more. It kept going up significantly. In addition, they didn't allow payment with credit card, it was cash only and much of it was upfront (only allowing zelle, which is not guaranteed). They sent fake reviews to ****** confidence in their company. After driving 10 hours to the storage locker meet, there were 2 boys from another company that arrived. When I attempted to use zelle to pay, it was flagged as a scam by my bank. I had to remove cash from the atm to pay them. The boys said they had the *** they could hold, though we have pictures that show so much room it was unbelievable. He said they couldnt take anymore. Unfortunately, they only took one locker as they spent alot of time on there phones. I asked them to be careful that this box was very important to me. It was a washi paper cover teabox made in ***** 25 years ago and irreplaceable. He took it and I later found out he wrapped it in packing tape, essentially destroying it. In addition, my dryer could not be connected to the vent as it was completely ripped off (the part that it's supposed to connect to. At delivery, was a third company. I was told then that it was only 300 sq ft and Im owed for 200sq ft. Old School refused to answer after this. I explained that pieces were damaged (we have a pic of our metal cage in the truck, intact. It arrived with welds broken off). These folks are scammers that prey on people at a very stressful time of their lives. Don't be duped like me.

  Business Response

  Date: 07/25/2023

  We are responding to the case of **************** ref no. F2716631. We apologize for any inconvenience you may have experienced during your service. We choose our carriers wisely based on relationship and we apologize the service didn't hit the **** when it came to your move. On our contract it states that we do not accept credit cards for deposit, only Zelle, check, cashier's check, wire transfer, or direct deposit. We apologize for any damage caused by our preferred Carrier. They notified us that they sent over their claims information, did you receive a notice back from the insurance? If so please let us know what the offer was, we would like to make things right with you. We have also requested the information from Map Moving and will provide this via email once it is received.

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was provided numerous of quotes from this company and after I paid the first deposit for a contract if $3100 then I was called and said that there was no way they can do it at that price they switched it to $4999 we were able to get a refund then the guy was able to lower it down to $4157 so I paid the deposit of $1100 for what I thought was the final price which I paid this on Wednesday 9/28 then com Friday 9/30 I received another call by a gentleman named ****** that wanted to confirm the inventory which at that point he raised our balance from $4157 to $4999 I just wanted to get our furniture delivered then when the movers called us a few minutes later he said that he wasnt going to deliver our furniture for **** day and that was if they found a driver which I was told differently by ********. Once the moving company confirmed that it may be 3-4 weeks until my furniture will arrived I immediately requested a refund from all the departments that I spoke to and even emailed the billing department and now know one is returning my calls and the gentleman that agreed on $4157 said if we filed a complaint with our bank that we had to watch and see what was going to happen to us. They frauded me out of my money and lied repeatedly about the whole moving process. Legally I had 72 hours to cancel and did just that and at that I never signed a contract I originally signed the contract for the first quote of $3100

  Business Response

  Date: 10/14/2022

  *************** to a complaint we received on behalf of *********************. Customer had booked a reservation and esigned contract on 9/27/22. On 10/1/22 when we called to confirm pickup for the following morning customer cancelled. Customer cancelled out of her ****************************************************************************** writing requesting cancellation within 48 hrs. to receive a full refund, minus 5%. As of good faith we always try and be fair with the customer returning a portion of the deposit. Customer paid a deposit of $1100.00, we came to an agreement and returned 60% of the customer's deposit. We issued a refund check in the amount of $660.00 on a Non-Refundable Deposit. 

  At this time, we hope we have settled this complaint for ****************, and we wish her the best at her new destination, If we can be of any further assistance, please contact us. 

  Thanking you in advance,

  Fire DeVille

  Customer Relations

  Old ******************************************* & ********************