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Business Profile

Restoration Companies

WeDry USA
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for WeDry USA's headquarters and its corporate-owned locations. To view all corporate locations, see

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WeDry USA has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • WeDry USA

      73 SW 12th Ave Ste 111 Dania, FL 33004-3523

      BBB accredited business seal

    • WeDry USA

      1 Bridge Plz N Ste 675 Fort Lee, NJ 07024-7112

    • WeDry USA

      3 E Evergreen Rd Ste 525 New City, NY 10956-5145

    • WeDry USA

      1615 Poydras St Ste 900 New Orleans, LA 70112-1282

    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Elisabeth R

      Date: 07/25/2023

      Elisabeth R

      Date: 07/25/2023

      This company now appears to do business as WEDRYUSA (seemingly same webpage).Their website appears to list WEDRYUSA as an IIRC certified firm and as BBB accredited. BBB data base appears to show this firm as UNACCREDITED and as having a D- rating IIRC, has verified in an email to me that WeDryUSA is NOT certified and has recommended i hire an IIRC certified firm. The workers are very pleasant but there are quality control is***s eg placing apparently mildly items (uncontained) in my living room resulting in me quickly having an asthma attack.WeDryUSA alleged they would provide me a release from person charges/personal liability because they preferred not to provide industry standard itemized estimates. Instead, they sent me a proposed addendum to sign which lawyers told me is an agreement that i agree to *** my insurance company for any disputed charges in order to not be personally liable. Buyer beware!

      WeDry USA

      Date: 08/02/2023

      Dear *********,


      Thank you for taking the time to share your experience with us. We value all feedback and strive to provide the best service possible to our customers.


      We would like to address your concerns regarding our certification and accreditation status. We apologize for any confusion that *** have arisen. It appears there might be a misunderstanding or miscommunication, as we operate under the name "WEDRY ***," but our technicians are indeed IICRC certified.


      Regarding the quality control issues you experienced during our service, we deeply regret any inconvenience caused. We take such matters seriously and are actively reviewing our internal processes to ensure that such incidents do not recur. Our customers' health and well-being are of utmost importance to us, and we are actively addressing this matter with our team to prevent any future occurrences.

      Once again, we sincerely apologize for the inconvenience. We are committed to continuous improvement, and your feedback is invaluable in helping us achieve that. We would like to assure you that we are actively addressing the issues you raised, and steps are being taken to enhance our service and communication.
      If there is anything specific you would like to discuss further or if you have any other concerns, please feel free to reach out to our customer support team directly. We genuinely value your feedback and hope to have the opportunity to make things right.


      Thank you for bringing this matter to our attention, and we hope you will reconsider giving us another chance in the future.


      Best regards,


      Customer Service Team ********************** ***

    WeDry USA is BBB Accredited.

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