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Business Profile

Personal Trainer

Shining Workout

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Trainer.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 09-04-2023 I noticed charges on my account that I didn't authorize and have never heard of this company a dollar and ***** was took off my account without me knowing I believe someone at Uber had to give my information to someone and stole a total ****** from me I want my money back I'm on a fixed income and can't afford to buy anything foolishly.

  • Initial Complaint

    Date:03/09/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't know this company and never requested any service from it. When I finally noticed the recurring charge I called the number I saw on the bank charge and was told they were in the Philippines and to email ********************** I did not email them, I don't know how they got my account number but I have now made a claim with my bank and my account is now locked as they investigate.

  • Initial Complaint

    Date:11/02/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not sign up for this service and I've been trying to call the company (Shining Workout) with no answer. I tried to resolve this with the credit card company ****** ***** but they denied the claim. Please advise. Thanks!

    Customer Answer

    Date: 01/09/2023

    Good morning,

    They actually refunded the fraudulent charges! Thanks BBB for your assistance in this matter!

  • Initial Complaint

    Date:07/13/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to check my balance on my debit card and the money that was posted to my card was much less than it should have been. I called the car company and they said that $59.99 was charged to my card from a company called shining workout. I had never heard of this company let alone ordered any services from them. I had to have my card locked and another will be sent to me. I have to wait a week before I can file a claim for reimbursement. I went on the website of shining workout and it was absolutely nothing telling you the prices of services or anything worthwhile about the company other than they have videos and articles to share. I have no idea how that's worth $60 a month. Or how they got my card number to Bill me for $60 without my knowledge or consent. I think it's some kind of scam and I think folks should watch out for this company.

Shining Workout is NOT a BBB Accredited Business.

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