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Business Profile

Subscription Boxes

Walt Life

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No type of customer service. Paid for my first box never received a tracking no type of tracking on the site. There is a customer service Snow ***** that states oh theyll email you its been over 24 hours nothing I request a cancel and my money back since they have money back guarantee still no email. They should be taken out of business such a scam

    Business Response

    Date: 05/26/2025

    Hi ******, 

    Apologies that we just got to your email now as you emailed us after close of business on Friday 5-23-25.  I'm responding on Memorial day 5-26-25.  Per the email I have just sent your box is supposed to be delivered tomorrow!  Please keep in contact with us through email if you need help with anything else as we are always happy to help.

     

    Thanks,

     

    -Walt Life Team

  • Initial Complaint

    Date:04/14/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 28, I received my 1st **** box, I paid $69 for it as I had recieved a % off my 1st box.. I was highly unsatisfied but my daughter decided to keep the box. It comes with junk basically! Stuff you'd find at dollar stores! A small $5 frozen print bag, *** imagineink pad that you would pay $4 for at the dollar store, 2 ****** pins, a pack of children's bracelets you'd probably find at dollar store for $5, and a pair of ears that had a smaller ****** tag on the side looked like knockoffs.... However I had decided to cancel. I searched their website over and realized they are nothing but a scam.. no phone number or even an address just a pregenerated chat with Snow White.. I never recieved a cancel link in the email and they just charged me $99 this morning and I can't afford it and don't want another cheapo box! I would rather place a $100 order from the ****** store a month then to order from these people!!!

    Business Response

    Date: 04/15/2024

    Hello *******,

    Although you had missed the cut off date for cancellation I completely understand your frustration.  I have processed a refund for your most recent box and made sure that your subscription has been cancelled.  You will receive refunded funds back to your account within the next few business days as the bank processes the request. You will not be billed going forward and will not receive any future boxes.  Please keep in contact with our support team by email if you have any further questions.

    Thanks,

    -Walt Life Team

     

  • Initial Complaint

    Date:02/17/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Website does NOT work when purchasing any kind of subscription

    Business Response

    Date: 02/19/2024

    Hello,

    Apologies for any issues in trying to sign up for a subscription.  I would recommend trying from a different device..  We have had sign *** for subscriptions every day so I am not sure why it is giving you a hard time.  Please reach out to our support team at ********************************** if you are still experiencing issues as we'd love to be able to help out.

    Thank you,

    -Walt Life Team

  • Initial Complaint

    Date:05/31/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mom Purchased a six month subscription for me for mother's day on May 4th 2023 costing a little more than $300. When I when on the site to see when my first box was going to come it said I didn't have a subscription, so I contacted customer support. A few emails back and forth I was asked to send a copy of the charge made to my account more than once which I sent after blocking all information that was not need by them. First email no answer. Contacted again emails back and forth and pic of charges sent. Still nothing, can't find me subscription. Now they are asking for the last 4 number of the card I used to look up my subscription. I feel like I need to talk to a person on the phone not email. Very poor customer service.

    Business Response

    Date: 05/31/2023

    Hi *******

    We were able to help your mom out yesterday per the emails that we have been sending back and forth.  I do apologize that there was a glitch in the system which is why it was so difficult to actually find any record of payment and what was explained to your mom by email.  A refund was issued per the emails sent back and forth.  You should be all set, but please keep in contact with our support team if there is anything that we can help out further with.

    Thanks,

    -Walt Life Team

  • Initial Complaint

    Date:12/23/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Waltlife: Bad/ No customer service .Purchased a Star Wars subscription box in aug 2022. Received several boxes and decided to cancel in November 2022 due to Bad quality of items ( dollar tree stickers and such ). Was NEVER sent a cancellation link after I asked several times on the click to chat button so I skipped the month. Again was charged full price for December 2022. Tried again to cancel my subscription three times and still haven't received a cancellation email from them . I find it convenient that they will respond after a complaint has been made with the BBB and payment is stopped via Bank chargeback. Bad business practices.

    Business Response

    Date: 01/05/2023

    Hello,

    I see that you were able to get ahold of our customer support team and get this taken care of. ********* for any inconvenience. Please keep in contact with our support team if we can help out further.

    Thanks,

    -*****

  • Initial Complaint

    Date:12/18/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been unable to cancel Monthly subscription box. I have sent several requests to cancel via the chat button with no response. I have credit card issue purchase decline for the last several months due to their no response to my request. I would like the company to cancel the box and stop charging my credit card monthly.

    Business Response

    Date: 12/20/2022

    Hi ****,

    I see that you were able to get in contact with our customer service team yesterday and see that your subscription has been cancelled. Please let us know if we can help out further.

    Thanks,

    -Walt Life Team

Walt Life is NOT a BBB Accredited Business.

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