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Business Profile

Casino

Hard Rock International (USA), Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Hard Rock International (USA), Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Hard Rock International (USA), Inc. has 5 locations, listed below.

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    Customer Review Ratings

    2

    Average of 4 Customer Reviews

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    Review Details

    • Paola M

      Date: 01/22/2025

      My stay at the ************************** was nothing short of a nightmare due to a gross violation of my privacy and unacceptable customer service.During my stay, a bell boy entered my room without permission while I was changing. This was an egregious invasion of my privacy and made me feel unsafe and disrespected as a guest. I immediately reported this incident to the front desk, expecting them to take swift and appropriate action. However, I was met with dismissive and unhelpful behavior.The staff refused to change my room, citing an ongoing conference as an excuse, completely disregarding the seriousness of the incident. My rights as a guest were blatantly violated, and the hotels unwillingness to accommodate me or rectify the situation was appalling.After my stay, I reached out to the hotel for further resolution, hoping they would take the matter seriously and provide proper compensation. Instead, I was offered an upgraded room at a reduced price for a future stay. This response was entirely unacceptable and insulting, as it trivializes the severity of their failure to protect my privacy.I expected a world-class experience from a brand like Hard Rock, but this hotel failed miserably to uphold even basic standards of guest care and safety. I am extremely disappointed and will never return to this property. I will also be filing a formal complaint with the Better Business Bureau to ensure this issue is documented and addressed **************** anyone considering a stay at ********************: think twice. Your privacy and rights may not be respected here

    • Allison H

      Date: 11/26/2024

      I booked a long weekend stay at one of the Hard Rock International venues in ******. The booking process for this establishment was the absolute worst experience in hospitality I have ever encountered.The reservation team incorrectly edited my reservation and when I asked if they could update the booking back to my original room request and payment quote they refused to offer me my original fare, forcing me to pay extra for their mistake. I attempted to call and email several times explaining the situation and was offered no support or solutions. I encountered no compassion or flexibility and was left feeling truly disrespected.I am a big fan of Hard Rock and Hard Rock International but my experience at this International location was one that left me in tears before I even arrived.I would not recommend anyone support this establishment.

    • Ariel l

      Date: 09/12/2023

      Ariel l

      Date: 09/12/2023

      I was sitting at the Hard Rock Cafe on Saturday night I had a wonderful Waitress , she was a delight and was very knowledgeable about the menu and even gave my advice on things to do in the area. Our waitress just refilled our drink when another guest came up to her and was screaming at her (in the kitchen area) he even went to hit her, the managers ,let this same guy go sit back down and finish his beer (he was already drunk) and eat with family. They decide to send our waitress home this environment is not family friendly. This guy should of been kicked out for what he did ,it was not the waitresses fault.

      Hard Rock International (USA), Inc.

      Date: 09/13/2023

      Thank you ***** for bringing this to our attention.  We will be sure to look into the issue.

       

      We apologize for any inconvenience and hope to see you again soon.

    • Howard S

      Date: 07/20/2023

      Welcome To The Hard Rock Cafe Out In Hollywood, **********! I have Not been here in years and What A Great Return! For Lunch: I had the Cowboy Ribeye and Strawberry Basil Lemonade to drink while ****** had Red Wine (Merlot) and Baby Back Ribs. The food and drinks tasted Great!Video 2: For Dessert: We were in a bit of a hurry, but I managed to get a Diner-Style Milkshake with Rich ********* Ice Cream. It was a Perfect To Go Dessert! I want to personally Thank **** for providing wonderful service and I want to personally Thank *************************** for taking Me there. Lastly, I want to personally Thank *******, the restaurant manager for speaking to us as well out of her busy schedule all back on Wednesday, July 19th, 2023. Sincerely yours,****** ******************* Executive, Volunteer Writer And Promoter ********** Maps And Tripadvisor Websites Hard Rock Cafe Customer /HPS PS: Please Check Out ********** Video Under: **************************** PS: Please Check Out ********** Video Under: **************************** PS: Please Subscribe To ********** Channel Under: ****** *******************

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