We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

CBD Products

Tillmans Tranquils

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CBD Products.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #***** Sept. 28, 2024 ********* ********'s online transaction via ******** ad. I ordered 40 ct. of Pumpkin Spice gummies online on a ******** ad for the product. When the order arrived, it contained 2-15 ct. bags of the product. That's not what I ordered. I communicated with their support email the day I received the product and sent them a photo for confirmation of what I received per their request. We were communicating back and forth quickly within a *************************************************************************************** keep it. I responded give me a return shipping label to send it back or a partial refund for the product I didn't receive. Then crickets! Nothing. Communication over. This was their error and I don't feel it's my responsibility to pay to return the product, it's their's. They pulled a clear bait and switch with my order. I ordered 40 and they thought it was ok to send me 10 less. That's false advertising and bad business practice. Then while trying to resolve the issue with customer support, they don't like what I have to say and stop communicating with me. REALLY??? This is clearly unethical business practice and should not be tolerated by anyone anywhere. I'm not hard to please and will work with a business until you try and not deliver what you advertised in the ordering process. Clearly, this company thought it was ok to short customers 25% of the product ordered and that's ok. Uh, NO. Send me what I paid for and everything is good. Send me less, shame on you! For resolution, I expect them to give me a 25% refund for the product I didn't receive, or the 10 ct. of product I didn't receive, or a shipping label to return what I received and a full refund of the price I paid. That's not rocket science, just common sense and what most decent businesses would do to resolve the issue.Regards,******* ***** I can't attach copy of receipt, won't let me submit complaint.

Tillmans Tranquils is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.