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Business Profile

Embroidery

FullyPromoteddavie.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Embroidery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of transaction was 02/02/2024. Fully promoted is an embroidery company. I ordered 4 logos printed on my 4 pieces of fabric. The charge was ****** $ . First off all the charged me twice . Second the terms were not fulfilled. They were supposed to finish it by 02/06/2024 . I got the call from their manager on 02/13/2024 that the order is ready . Upon my arrival I found out that my order is totally wrong. Not only the color or the thread they use were wrong ( instead of gold they used black ) but also it was unfinished and damaged . One of the pieces of fabric had a tear in it . I asked for my money back . The owner refused. He said that the only way he will give me mine back is through court . Over all terrible customer service , they did not even apologize.

    Business Response

    Date: 02/26/2024

    Hello,

    I did apologize to the customer. I tried to reiterate that I would repair the issue. I offered him a payment for the material. I asked him how much to replace the material. He said $40 for the product and $40 for rush shipping. I agreed to pay that amount by refunding said amount. Also remaking the product. The customer was immediately hostile and demanded I pay for his time and inconvenience fee. He was standing over me in a threatening posture. I asked him to backup and we could talk about it. He became more Irate and I asked him to leave the premisses. I was afraid he would become violent. I would have worked it out with him and I would have remade his order at no cost. He also came back into my business and started filming and making a scene. He was asked to leave and my staff called the police. He told me he was going off on me. I have been in this business for 15 years. It was not the first mistake we ever made and It will not be the last. We are a custom shop and very detailed with the orders. As I said before I would fix the issue. Also we did not charge him 2 times as is was a pending charge that would fall of in a day order two. Again I am still willing to fix the product with the $80 refund. 

    Thank you,

    ***** Taylor

FullyPromoteddavie.com is NOT a BBB Accredited Business.

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