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Business Profile

Holistic Health Practitioner

The Allergy Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Holistic Health Practitioner.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In early January 2024, I purchased a full-size mattress protector from the Allergy Store, an online site. The sent me the wrong size item, and I immediately called to say that I wanted to return it. They said it had been sent by another business called *************** and that they would inform them and ask them to send me a return label. It took quite a while, but the Allergy STore eventually sent me the return label. Their email also said they were crediting me for the item, but they did not. I immediately attached the label to the original shipping container and took it to the Fed Ex store. It's been several weeks since I returned the item, and they are now claiming they need confirmation from ************** that it's been returned and they won't credit me for the item until ************** confirms receipt.

    Business Response

    Date: 03/25/2024

    ***************** contacted us on 1/29/2024 and spoke with customer service to say we shipped her the incorrect item. We apologized and said we would be happy to pick up the incorrect item and replace it with the correct item. She stated that she would prefer we pick up the item and issue credit. We contacted the company that shipped the incorrect item via email the same day and explained the situation and requested that a return label be processed. Later that evening, 8:48 PM ***************** emailed. At that time our office were closed. We responded at 7:07 AM the following day, once again apologizing for the mistake and letting her know we were waiting on the return label from the supplier. They are located on the West Coast so we did not receive a response until the afternoon. The return label was emailed to her at 2:47. We let ***************** know at that time a credit would be issued as soon as we received the product back. (see ****** ***** timeline)

    We were notified that it was received on 2/23/24. At that time the refund was issued at 2:38 PM. According to Shopify, the refund was credited back to her credit card at 2:58PM (see ****** *****)

    We did mis ship the the product but at no time did we fail to stay in communications with the customer. 

     

The Allergy Store is NOT a BBB Accredited Business.

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