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Business Profile

Indoor Sky Diving

IFLY Ft. Lauderdale

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Indoor Sky Diving.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told the wrong information by a worker over the phone, that result in me not receiving service, not I can not get a refund and the blame is on me and not the worker that was spreading wrong information.

    Business Response

    Date: 05/06/2024


    Thank you for bringing your concerns to our attention regarding the misinformation provided by one of our staff members over the phone. We sincerely apologize for any inconvenience or confusion this may have caused you.

     

    Upon investigating your complaint, we found that you had already rescheduled your appointment to our location prior to filing the complaint. We are pleased to learn that you were able to visit our location yesterday and utilize your event package. We understand the importance of receiving accurate information, and we regret any frustration it may have caused.


    In an effort to make amends for the inconvenience experienced, we were delighted to accommodate you with the use of our party room as a one-time exception at no additional charge. We are pleased to hear that you had a great time and left our establishment feeling satisfied.


    Customer satisfaction is our top priority, and we appreciate your feedback as it allows us to continuously improve our services and ensure that similar incidents do not occur in the future.
    Once again, we apologize for any inconvenience you may have experienced, and we hope to have the opportunity to serve you again in the future.


    Warm regards,
    *****************
    General Manager
    *******************
    ************

  • Initial Complaint

    Date:08/30/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/28 I took my daughter (******************* with a friend - ***************************) to iFly for an experience in indoor skidiving. We had purchased our tickets online for $****** for a 2pm time slot. When we arrived at the facility, the fire alarm was off due to a kid pulling it. The individual that took us in for registration, offered a "package" that included more services. When I said to him, I already paid online, he said "this is instead what you paid online, but has more services". He further explained that the payment I made online was only pending, and the only thing I was charged for the online reservation was a $3 fee. Now, I have 3 charges from iFLY on my credit card: ****** (original reservation) + **** (who knows for what) + ***** (for this upgrade). I did not agree to an upgrade, and how it was explained to me was that it was "instead of" what I had paid online and that they were giving us a really good deal. Not only I feel cheated, but my friend, who I told to go to iFLY go the "same deal". This expense is not what I agreed to pay, and I feel cheated and that in turned I cheated my friend. I do want my $***** refunded to my card and the same to my friend.

IFLY Ft. Lauderdale is NOT a BBB Accredited Business.

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