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Business Profile

Landscape Contractors

The Green Experts, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    Thank you for you help, I got my car fixed, They paid for the damage, invoice attached and Pic of my Car after repair. 

    Sincerely,

    ******* Dos ******

    Business Response

    Date: 04/20/2023

    we have been in communications with *******, here is the email thread, we are pending the body shop invoice so that we may pay for damages,

    Virginia

    From: *************************** <******************************************************************;
    Sent: Tuesday, April 18, 2023 12:57 PM
    To: jc thegreenexperts.com <********************************>
    Cc: ************************ <************************>
    Subject: Re: Quote- Body Shop - ***************************

    Thank you JC,
    I will drop the car at the body shop on this Thursday, because I need the car to work tomorrow. 

    Regards 
    **************************;





    On Apr 18, 2023, at 12:37, jc thegreenexperts.com <********************************> wrote:

    Hello,

    My name is JC from the green experts. I am willing to pay for the damages done on *******'s car. What we need is the invoice so that we know where to send payment when the work is completed. We can also pay by phone with credit card provided that you send us and invoice once the work is completed.

    Please feel free to contact me with any questions you may have.

    Thanks!


    *****************************
    Account manager
    Cell: ************

    From: *************************** <******************************************************************;
    Sent: Tuesday, April 18, 2023 12:14 PM
    To: jc thegreenexperts.com <********************************>
    Cc: ************************ <************************>
    Subject: Quote- Body Shop - ***************************

    Hello Jc, 
    In the copy of this email is the Body Shop, attached the quote.
    Please talk to them regarding the payment to fix my car.

    SUPERIOR AUTO BODY 
    ************/************
    ************************

    Thank you.
    --
    Best Regards,
    ***************************

The Green Experts, Inc. is NOT a BBB Accredited Business.

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