Complaints
Customer Complaints Summary
- 8 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to a gas station in *********** ******* on 5/8/25 named Samco to put air in my tires. I used my debit card in the machine owned by the company in complaint. The machine was lit up and showed no signs of malfunction. I was charged $2.95 and then the machine would make strange noises and would not dispense air. I tried several times on three of my tires to pump air and the machine failed to work. I went into the store to get my money back. The attendant told me that was the responsibility of the company. I photographed the company name and phone number and website which stated "For refunds contact us." I left a message on the ************ website 5/9/25 and I left a verbal message with a lady on the answering service 5/12/25 for the company and told her the details, told her specifically I was looking for a refund. I was told by the lady "He will call you back and get your information to give you the refund." No one has contacted me since that call by email, text or phone. I'm very careful about making sure no one contacted me.
Business Response
Date: 06/04/2025
We do apologized to Mr. ******** we didn't get the message that one of our customer lost money in one of our equipment.
We have made our customer his refund check which is going to be mail out today.
We do apologize again for the inconvenience these might have cost.
Customer Answer
Date: 06/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** TrainerInitial Complaint
Date:08/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I deposited 2.00$ into the machine to get the use of the vacuum. Instead the air came on. I went into the store at **************** Post and was told that I could only get a refund by calling them. I have called for several days before any one emailed me. A representative named ***** emailed me after about 6 days of the initial call. She asked for my address and stated that she would send me a refund. I have not received a response to the information given. I am filing this complaint because there needs to be a better system devised for customers to receive an immediate credit so they can go elsewhere that day and get their car serviced by another machine that works. Or having a partnership with the store to issue refunds and then have the store get reimbursed by the agency. The customer service experience is subpar. Once I receive a refund, I will let the BBB know. Having to go through such a hassle for 2.00$ is a poor business strategy especially in the digital world we live in.Business Response
Date: 08/23/2024
We apologize for the inconvenience We have already reach out via email to *************************** we have all the information to refund her money. The check was sent to out to her today 8/23/24 with the amount of $2.00.
Customer Answer
Date: 08/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:06/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Both of the charges by this merchant were for AIR machines at two different gas stations. One advertised the air as $2 and the other for $1.50 yet they charged my Credit Card for $2.95 and $2.50 respectively. This is an illegal fraudulent scheme.Business Response
Date: 08/07/2024
Good afternoon . We do apologized for the inconvenience this have cost *****************. Unfortunately our customers tend to get confuse with the coin stickers of $2.00 an $1.50 in different areas of where the gas stations are located. If the customers are paying with credit cards the charge is always $2.95 but they only seen the stickers on the equipment, but they don't read the prompt where they use the credit card.
We will be sending ***************** her refund money to the address she provided in the complain.
Business Response
Date: 08/09/2024
Please find attached a picture of the refund check sent to Miss ***********;Initial Complaint
Date:01/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was overcharged different price than listed leaving my account overdrawnBusiness Response
Date: 01/10/2024
We already sent out the refund for this.Customer Answer
Date: 01/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Business Response
Date: 01/11/2024
Good Morning we do apologize to our customers because they get confuse with the equipment price. The price shown on the stickers its if the customer use coins. If the costumer uses a credit card it will charge them $2.95, that price is shown on the credit card reader, but costumer sometimes wont read the credit card reader. Credit Card reader is where customer swipe their card and in that reader it will prompt the customer to chose what part of the machine to use and the price. We will try to find a way to implement something in our equipment that will shown our customers correct price for credit card use.
We will provide our customer with a refund for her $2.95.
Initial Complaint
Date:12/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have 5 deductions from my checking account from ******************************************* Vacu ***** **. Each deduction is for -$2.95, totaling -$14.75. It appears that this is a common occurrence that others have had. I informed *********** Please pursue, as I believe this is happening to multiple people. Please email me with a phone number so I can speak with a fraud representative. My email is *****************************Business Response
Date: 01/05/2024
Good Morning and Happy New year. We do apologized for this incident. We would inform the credit card company that its in charge of making sure the process its done correct. Obviously this is an error in our end. We will provide our customer with their full refund amount. We recommend the customer to cancel that debit card and get a new one to prevent any more further charges.Business Response
Date: 01/05/2024
Good Morning and Happy New year. We do apologized for this incident. We would inform the credit card company that its in charge of making sure the process its done correct. Obviously this is an error in our end. We will provide our customer with their full refund amount. We recommend the customer to cancel that debit card and get a new one to prevent any more further charges.Business Response
Date: 01/09/2024
Hey *******,
Im sorry to hear you got charged multiple times. We sent a refund of $14.75
Business Response
Date: 01/10/2024
Hey *******,
Im sorry to hear you got charged multiple times. We sent a refund of $14.75
Initial Complaint
Date:03/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Saturday, March 18, 2023 I use one of their vacuum and air units to service my vehicle. I inserted the total amount of $1.50 into the unit for service for air and the unit did not operate. I was instructed by the gas station attendant to call the number on the decal. Reached a call center and stated that someone will call me back as soon as possible. I did not receive a phone call about my refund And a service station attendant refused to put an out of order sign on the service unit. Called a second time and still waiting for a reply.Business Response
Date: 03/21/2023
We do apologized for this inconvenience. We sending Mr. ***** his Vac/Air Refund today.Customer Answer
Date: 03/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:12/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used my debit card to get air at a machine in *********, ******* on the corner of Highway 411 and ********. The air machine is owned by the company I am placing my complaint against in *****, **. The machine ****** that air is $1.50 but my debit card was charged $2.95. I have made numerous calls to this business to get a refund. They take my information and never call me back. Finally, I reported it as fraud to my bank.Business Response
Date: 12/08/2022
We do apologize for this misunderstanding to Miss *****. Unfortunately our customers sometimes dont realize if they use coins the charge is $1.50, but if they use the credit card the machine would charge them $2.95. Where they swipe the card that digital would show the customer the price charge if they use credit card, unfortunately some customers get misled because they see the coin price and they dont read the credit card ******************* see miss ***** report the fraud to her bank so Im assuming she got her $2.95 back, if she hasnt we will be more than happy to return her money back for her inconvenience.Initial Complaint
Date:10/18/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to a gas station at Davie Florida. I see $1.5 on the machine. I tried to use some coins, however, it was not working. I went back to the store. The owner advised me to use a credit card. After using my credit card, I see a charge of $ **** for put air in my tire. Its not right and I need a Refund for that reason. ThanksBusiness Response
Date: 10/18/2022
Good morning we do apologize for her inconvenience. We are definitely refunding our customer for losing money in one of our equipment. But I will like to clarify our equipment cost in coins its definitely $1.50, but if the customer decides to use the credit card the charges vary to $2.95. Sometimes our customers *** realize the difference in charges because they are looking at the stickers on the machines , but when using credit card they have to look at the credit card digital display that would show the credit card prices. Once again we are refunding our customer today and once again our more sincere apology for this misunderstanding.
Customer Answer
Date: 10/19/2022
Complaint: 18238193
I am rejecting this response because I still have not received the refund for the purchase I made yet. How long will it take to get my refund?I used a credit card because I was not able to put the coin in the machine as it would not take any coin anymore , I even asked the store manager.
Sincerely,
***** OhieBusiness Response
Date: 10/20/2022
We do apologize again . We received this complaint yesterday and we immediately proceeded to write the costumer her refund of $2.95 , the check was mailed yesterday we assumed the costumer will received in the next couple of days.Customer Answer
Date: 10/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** Ohie
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