Reviews

Review Details

• Review fromStephanie L

  Date: 07/02/2023

  1 star
  In 2014 my husband purchased a loose diamond from Green's to be made into an engagement ring. We were given a GIA certificate stating it was earth-mined and its qualities and charged appropriately for its rating at roughly $7500 for the loose stone. For its rating, the stone has always had a very yellow tinge to it. I recently took it to a new jeweler to get the stone swapped to a whiter one. They examined my original stone which they were going to put towards my purchase, and asked me if I knew it had been "treated". Confused, I asked what that meant, and they told me it had been filled with glass pockets inside to make it look better. Then, I took it to 2 more appraisers who confirmed it had been treated when we purchased it. When I called Greens to ask about this and see if I could come in, a woman on the phone, presumably the daughter who took the store over, screamed at me, called me a liar, said it was impossible, and hung up. I am fairly sure the 3 separate appraisals I had were not lying. Regardless, I was willing to bring it in and have them examine it and make the situation right. Due to how she treated me on the phone and her inability to even listen, I am now forced into writing this review. While she wasn't present when the diamond was originally sold, it still clearly was, and I have a receipt from their shop. It was sold by one of the men who have since retired. Greens used to be a location my family would frequent, as they were friends of my grandfather, which is why I trusted them to begin with. Now I have a diamond that we paid $7500 for that is worthless due to the glass filling, that I should have been notified about when purchasing, and certainly not screamed on the phone that I'm a liar. I will also be filing paperwork with the BBB and state attorney general.