Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 8, 2022, I placed an order.
  Order ********
  For:
  * Secret Night Lamp ($475)
  *Zebra Streamer ($30)
  
  On September 25, 2022 I placed another Order.
  ******* for:
  * Zig Zag Card Jumbo $30)
  
  Total of $535.00
  
  To the date I haven't received any merchandise. I have sent many emails and phone calls, and cannot get a legitimate answer to what is going on with my orders. Having me to believe that I may be a victim of fraud.
  

  Business Response

  Date: 11/22/2022

  Consumer Response /* (2000, 8, 2022/11/18) */
  --------- Forwarded message ---------
  From:************************************
  Date: Thu, Nov 17, 2022 at 6:13 PM
  Subject: Complaint ID#: ******** Business Name: Daytona Magic, Inc
  To: *******************
  
  
  Hello. We have resolved the issue. They sent me two of the items and refunded me the money for the other item. Thank you for your help.
  
  *************

• Initial Complaint

  Date:08/02/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July atlanta ibm convention gave harry detail of magic wanted well before convention on my phone get to convention he has two of the items i requested not all of them which he said he would have gave him the list again he wrote down with prices gave him credit card using for hotel denied i had brought wrong credit card from bank he was honest did not charge card when i checked balances at bank gave him$970 told him to take chairs off i received two decks split and mccombical $80 and a wallet worth $200 he sent more magic to house worth $410 includes chinesse sticks $150 haunted deck $250 and coil $10 leaving #$360.00 the remaining items not sent to******************************** bumper sticker $10 clip $25 batteries $45 L2450 1 5 mouth batteries $100 magic watch $120magic pen $40 delights one set in atlanta i saw delights on table he had i said ill take those home hev said no the items would screw up his invoice when i called him about missing items he said they were sent i got a hold of shipping the items were not listed on her computer i wrote down these items and prices in my room to verify later i think he lost the original invoice and in his mind thinks the 1500 original subtracted these but i am a cpa and the addition ties he pays for shipping witnessed by his associate July ibm convention want him to send remaning magic to**************************************
  one other point a ring was lost in shipment he said he would file a complaint with fed x i told him when he got settlement send another ring instead he charged my card again and shipped a ring not what i told him to do the bank disputed and resolved i bring this up because maybe in his mind he is getting back at me for that resolution i want the magic for my future shows
  

  Business Response

  Date: 10/13/2022

  Business Response /* (1000, 11, 2022/09/08) */
  ---------- Forwarded message ---------
  From:
  Date: Thu, Sep 8, 2022 at 9:14 AM
  Subject: Claim id 90317609
  To: *******************
  
  
  Hello******,
  Thank you for your email. We have been in business 57 years with an excellent record. We have sent him his order. This person (***********) is not well. Below is his email:
  
  Name: ***********
  Email: ****************
  Phone:***********
  
  Message: found out on this edward z****** a con man out of houdini club in wisconsin of course never going back to milwaukee hindrends of thousands of dollars watch out my reason for not going to daytonna too far too travel to get to toledo expreess hop on one plane to another detroit too dangerous to leave the car believe it or not she was safe coming back from atlanta parked for free secure same with pittsburgh next year close train ride too long too atlanta much to long why travel four days for a three day convention refund $175.00 plus the remaining magic bumber sticker for car ring watch coin clip harry do it it before texas