Complaints

This profile includes complaints for Orthopaedic Clinic of Daytona Beach, P.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Orthopaedic Clinic of Daytona Beach, P.A. has 6 locations, listed below.

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• 

  Orthopaedic Clinic of Daytona Beach, P.A.

  1075 Mason Ave Daytona Beach, FL 32117-4611

• 

  Orthopaedic Clinic of Daytona Beach, P.A.

  1165 Dunlawton Ave Suite 102 Port Orange, FL 32127

• 

  Orthopaedic Clinic of Daytona Beach, P.A.

  17 Old Kings Road N Suite K Palm Coast, FL 32137

• 

  Orthopaedic Clinic of Daytona Beach, P.A.

  1890 LPGA Blvd Suite 240 Daytona Beach, FL 32117

• 

  Orthopaedic Clinic of Daytona Beach, P.A.

  1175 Dunlawton Ave Suite 101 Port Orange, FL 32127

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid The Orthopedic Clinic $345 in May 2023 for pain management injections for my back. I am not a Dr and had only researched things online. I had read about injections that can last up to a year to treat pain. I spoke to a woman on the phone who told me "they do injections that last up to a year". I was very excited and scheduled the appointment by paying $345.00 online. I have already had MRI's done on my back 2 months prior that showed the disc degeneration, facet arthropathy and narrowing (all very painful). When I got to the appointment they did x-rays. Then told me that "they only do steroid injections that would only last a week or less and that there isn't a magic shot that lasts a year". I already knew about an option to fry the nerves. This procedure costs around $3,000 and has to be done once a year. I can not afford that. They offered me this as the only other option. I told them I what I was told and why I even scheduled the appointment because of what the woman on the phone informed me of.
  
  The woman on the phone misinformed me and set an expectation of these injections that would last a year. I do not have $345.00 to throw around. They said the phone call between the woman and I was recorded and they would listen to it. The manager also said that the woman I spoke to no longer works there.
  
  I didn't hear back so I sent them a message reiterating the situation. They responded saying they listened to the call and the woman told me they do cortisone shots and that they do cortisone injections which could have been an option. Cortisone shots only last a week. So the manager, Sara C*****, is only stating that yes they do cortisone injections. What she intentionally left out is that the woman told me it would last a year. She offered to refund me $50.
  
  I basically paid them $345 to walk into a Dr's office and leave. You can listen to the phone call from them to determine this. I will be contacting the Florida Dept of Health as well.
  
  Call me anytime.

  Business Response

  Date: 09/13/2023

  The patient did purchase a
  single visit, self-pay package back in May 2023 for an evaluation by our Interventional
  Pain Management physician.  Per our
  self-pay pricing transparency policy, our staff member directed the patient to
  the website where all of our self-pay packages are listed, along with the details
  of what the package includes.  

  As outlined on our
  website, our self-pay package includes an extensive office visit with a pain
  management physician to in order to gather the appropriate medical history, complete
  a full physical examination, obtain necessary diagnostic images needed for the
  evaluation of the patient’s condition, and review of any outside diagnostic
  imaging/testing the patient has had performed. 
   As part of this encounter, the
  physician develops a customized treatment plan based upon individual findings
  and evidence-based protocols that align with industry standards, which
  typically include conservative management options, minimally invasive treatment
  options, and/or medication management.    

  The package that the
  patient purchased was for a single visit, does not include interventional pain
  management injections or procedures as these are surgical in nature.  These types of procedures are not done in the
  office but in an ambulatory surgery center setting after the patient has been
  medically cleared to proceed.  When purchasing
  the package the patient attests that they understand and acknowledge the following:
  i) The Purchase of this package does not guarantee the prescription of medications.
  ii) If medications are prescribed, the patient will be asked to sign a Pain
  Medication Contract. This is a single visit package, and does not include
  follow up visits, surgical procedures or any additional testing. Follow up
  visits and other services can be purchased separately if needed.

  We did play back the call
  and the call center agent responded to the patient’s question relating to
  injections indicating that injections may be ordered if medical warranted by
  your physician.  During the call, the patient
  indicated that he had just spoken with PRC who quoted him $280 for an initial
  visit, $280 for follow-up visits, and $1,000 per shot (interventional pain
  management procedure).  In turn, our agent did
  provide the patient with our self-pay pricing of $318 for the initial visit and
  indicated that there would be most likely be a follow up visit that would be
  necessary at a cost of $180.  She did not
  provide any pricing for the injections as there are a multitude of different
  types of interventional pain management procedures and until the patient was evaluated
  we could not determine what was going to be medically necessary based upon the
  patients individual condition.  At no time during this
  call was there any mention or reference by our agent that injections may last
  up to a year.  The agent was clear that
  any injections would be determined by the physician after the evaluation and
  would need to be medically warranted.   The patient agreed to move forward with scheduling the appointment and purchasing a single-visit, self-pay package to be evaluated by our Interventional Pain Management physician.  

  Based upon the physical examination and imaging results, a cortisone injection was not medically warranted for the patient’s condition; however, patient was offered both non-invasive conservative treatments, as well as, interventional solutions that would specifically address his medical condition.  Patient declined any further treatment. 

  Business Response

  Date: 09/26/2023

  Thank you so much for informing us of the patient’s
  continued concerns.  We do take these
  concerns very seriously and are committed to resolving issues as quickly as
  possible.   In this particular case, it
  appears that the only manner acceptable to the patient in order to resolve this
  complaint is to issue the patient a full refund for the care we provided as we
  were not able to provide him an injection that would “last up to a year” during
  his initial visit with our practice.  We
  did extend the patient a courtesy discount; however, we are unfortunately not
  able to provide a full refund for the extensive evaluation and care provided
  during this visit. 

  While our package
  does include a handful of in-office injections, such as occipital nerve blocks,
  trigger point injections, shoulder and knee injections, and bursa injections,
  these are not the types of injections that the patient needed to address his
  underlying condition.  There is no way of
  knowing what may be medically necessary for the specific patient condition until
  after a full evaluation has been completed.  

  The patient was evaluated in clinic with a
  thorough history and physical exam. X-rays were obtained and reviewed. MRI
  images were loaded and independently interpreted.  Based upon the
  diagnosis, multiple treatment options were provided to the patient and a
  detailed discussion took place, including conservative therapy, medications, and
  appropriate surgical treatment options, including interventional pain
  management injections/procedures. 

  In this case, the in-office
  injections available would not have treated the patient’s primary condition and
  certainly would not be expected to provide one year of pain relief.  The most appropriate surgical procedure was
  offered as a potential treatment option but the patient declined.  It was
  explained to the patient that fluoroscopy would need to be utilized in order to
  safely perform the injection/procedure and we do not have this in the
  office.   While the treatment discussed
  and offered could potentially provide relief up to one (1) year as the patient
  had requested, he decided not to pursue the treatment offered due to
  cost.  We did review potential injection options in clinic at the
  patient's request.  The only injections that would be considered medically
  appropriate for his condition was an injection that may provide short-term
  relief in management of myofascial pain or intramuscular steroid injection that
  would provide short-term variable relief, possibly 1-2 weeks.  Again,
  the patient declined.  

  We are committed to providing quality care, along
  with the best possible experience for our patients.  We truly apologize that we did not meet the
  patient’s expectations and for any trouble or inconvenience this may have
  caused. We have adjusted the patient’s account to reflect the courtesy
  discount.  If there are any further
  questions or concerns, please do not hesitate to reach out.    

  Customer Answer

  Date: 10/23/2023

  There was not a full examination in their office.  As soon as I got there I was taken in to get x-rays done.  Even though I had already gotten MRI's on my neck and back.  Then the Dr came in and told me that "the pain I'm feeling in my neck isn't a herniated disc, I just think it feels like a herniated disc".  I had to tell the doctor that I had MRI's done that shows I have a herniated disc.  His response was " ok so you do have a herniated disc but I don't think the pain is that bad".  He then told me the 5 MG hydracodone I take a few times a month is out of control because it's an extremely high dose narcotic.  5 MG hydracodone is the lowest dose you can get.  I was willing to try and settle out of court for $245 but I can see that this company wants to continue to lie about their services and use this as some sort of outlet to promote their business.  The $50 refund is insufficient and quite honestly a slap in the face.  Anyone who is reading this check into how this issue was resolved in court after the company is forced to have a judge listen to the phone call and finds these people to be liars and are taking peoples money.  See you in court!

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the Orthopedic clinic in Daytona Beach in hopes of having my shoulder taken care of. One of their doctors was referred to me. I have a Workmans comp case and they handle them. I made several calls to try and have my information put into their system but the representative at the clinic didn't want to follow the procedure necessary to start my visit and possible surgery. Per my representative at owcp the clinic has to set up an account and follow the prompts. The clinic rep said he was supposed to call her. Owcp in DC said they don't call. I left messages to clarify this but was not acknowledged. At last resort I asked to speak with a supervisor at the Orthopedic clinic on dec 15 and have not received a call back. Today is the 16th. I have tried everything to help myself heal but it seems surgery is the only option. This clinic has very good reviews and I was hoping they could help me, but now I feel as though they dont want to.

  Business Response

  Date: 01/04/2023

  Better Business Bureau
  1600 **************
  ********, ** 32750
  
  Regarding Case Number: 90330440
  
  To whom it may concern:
  
  This letter serves as a formal written response to the complaint filed against The Orthopedic Clinic regarding by ************************* relating to scheduling of a Workers' Compensation visit at our clinic.
  
  Per the ******* ********** of ********* Services and the guidelines set forth in the ******* Workers' ******************* Care Provider Manual (Rule 69L07.020, F.A.C.), an employer or Workers' Compensation carrier must authorize any treatment by a physician in the care of an injured employee. The Orthopedic Clinic is committed to being compliance with all laws, rules and regulations that govern our practice; thus, it is our policy to ensure that we have the proper authorization from the carrier prior to scheduling the patient for a visit or rendering any services.
  
  On December 1st, 2022, the patient called to schedule an appointment for a prior Workers' Compensation injury. At that time, our Workers' Compensation Coordinator informed the patient we would need an authorization from the Workers' Compensation carrier before we could proceed with scheduling an appointment. The patient was informed we did have a referral from her ******* Care Physician; however, since this is a work related injury we needed an authorization from the Workers' Compensation carrier before we could proceed with scheduling an appointment or providing any services. The patient was advised to reach out to the Workers' Compensation carrier to make a one-time change request to be seen at our clinic and to have the carrier provide the necessary authorization to coordinate such care. Our contact information and the dedicated Workers' Compensation fax line was provided to the patient. The patient did call back on December 13th, 2022 to inquire about the status of scheduling an appointment and was informed that we have not yet received anything from the ********** of ****** To date, we have not received the authorization to treat the patient.
  
  Due to HIPAA, we are unable to go into detail relating to the patients care; however, it is important to note, that the ******* Workers' Compensation Act affords the injured worker the right, once during the life of their case, to make a request for a one-time change in treating physicians. Per the language contained within this act, the carrier retains the right to select the one-time change physician. Thus, it is imperative for the patient to make this request with the carrier so we can be granted to authority to render care. We will reach out to the patient to explain this and assist her further with facilitating this request.
  
  Please do not hesitate to reach out if you have any questions or need any other information from us regarding this complaint.
  
  Thank you!

  Customer Answer

  Date: 01/11/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I made the call to OWCP and spoke with the Federal representative *********************, who instructed me to have the orthopedic representative,*****, call a phone number and register with a website, which is the proper procedure. He said it is not his place to call the orthopedic clinic. I called ***** and left that nesssge, but received no response. After a few days I called the clinic again and requested to speak with the supervisor, again I did not receive a call. That is when I contacted the BBB. The website is **********************. I've since arranged an appointment with another clinic who had already been registered and had no problem nor hesitation follow the instructions.