Reviews

This profile includes reviews for Groome Transportation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groome Transportation

  1034 N Nova Rd Daytona Beach, FL 32117-4123

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  Groome Transportation

  2289 Dabney Rd Richmond, VA 23230-3343

Review Details

• Review fromSara H

  Date: 01/01/2024

  1 star

  Sara H

  Date: 01/01/2024

  I booked a reservation with Groome Transportation for a shuttle from a hotel in Santa Fe, NM to the airport in Alburquerque, NM. They told me I had to purchase the trip upfront including a tip for the driver so I paid $57.03 with my credit card. Online it said that you could cancel before Midnight the night before your trip. My friend told me she was able to take me to the airport, so I called 48 hours before the scheduled trip to cancel. I assumed I would get my money back. They told me there were NO REFUNDS. No matter what. And that I would have a year to use this credit, but I don't live in New Mexico or anywhere else that they provide shuttle service. I spoke to the Manager twice and she was super nasty and rude. I've filed a dispute with my credit card company but I will probably lose since they put it in writing on their website that the don't give refunds. I think this is terrible business to take someone's money, not provide a service and not provide a refund when the cancellation was done 48 hours in advance. Beware of this company. Don't pay upfront, you will lose your money.

  Groome Transportation

  Date: 01/10/2024

  Our local management team has already spoken with the customer and she acknowledged that when booking on our website, you have to agree to the cancellation policy (below) before actually booking. The customer booked the reservation herself online and agreed to the policy. You must cancel or change your reservation by 11:59pm the day before your travel date. No refunds will be issued. If you need to cancel, you will be issued a credit for use on future travel within the next year. The travel credit is valid for one year from its issue date (the date of the original cancellation). Travel must be rebooked by the expiration date (one year from its issue date). The travel does not need to occur by the expiration date.Credit will not be issued if cancelling after 11:59pm the day before your travel date. Same-day reservations are not eligible for credit if cancelled.

• Review fromKaren H

  Date: 11/19/2023

  1 star
  I just want to leave a comment about a horrible experience I had with Groome Transportation. My sister and I flew from Birmingham, AL to Flagstaff Arizona for a Grand Canyon vacation. We arrived at Flagstaff Airport a few minutes before 1:00 and baggage was being unloaded at 1:00. I received a called from Groome inquiring if we would be on the shuttle. I said yes but they would not wait as we collected our suitcases. My sister went outside went outside to let him know I was coming. He said he could not stop and drove off as we stood there. I have used Groome through the years in Alabama and Georgia without any issues but this experience was awful. The young woman who called me hung up on me, was so unprofessional and not trained for customer service. We took a taxi which was wonderful and when we visit again we will use the taxi service.

• Review fromGary C

  Date: 11/03/2023

  1 star
  On hold x 30 minutes to make a reservation. Hung up. Never received a confirmation letter. Tried calling from the airport after arriving. Was on hold for 30 minutes. Hung up. They are awful.