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Business Profile

Window Tinting

5 Star Window Tinting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Tinting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid $170 cash they said no credit card. We got back $85 half and was told they would redo the 2 windows that was the worst. They never did them right. They put a different strength tint on one and said they ran out of tint for the other to come back Monday. 4/15/24. This started Thursday 4/11/24 It was royal tinting but now it's 5 star window tinting. Even though if you look it up on ****** or online it will say both business's are open at ******************* The number to this 5 star experts mobile ***************** is the same as 5 star window tinting also. Had to wait on them to show for apt time and not make it 3xs. They worked on the car 2 xs saying they would have a different guy the 3rd time do it right but to only show up with a crew of people to cuss us out and say your getting nothing done! 1st time they hand cut the tint even though they said it was computer cut. All the windows had issues when he was done. He redid one window (worst than the 1st) with wrong tint (I'm leaving out a lot of arguments)! Said he ran out of tint to do the other one. **** said bring it back Monday. 3rd visit it's Monday and I go back and he's got about 10 people in there saying he's not around even though I looked right at him. They started cussing me out and yelling over to my husband who was in the car, nasty stuff. Wouldn't let me in the building just standing in the doorway. We called around and the two companies we talked to said they hadn't heard nothing good about them either. We took it to another company that tints and they said they've never seen a job done so bad! They brought out another worker that was just as shocked at the work they did. Just a warning... it's not worth the stress these people caused. This company is very unprofessional and they have a lot of buddies just sitting around causing trouble with customers . Oh and they left the razor sitting on the seat that I seen when my husband got out of the car. Very lucky it didn't cut him or the seat up.

    Customer Answer

    Date: 04/30/2024

    SEE ATTACHED PHOTOS

5 Star Window Tinting is NOT a BBB Accredited Business.

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