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Business Profile

Event Planner

Events By Paradise

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/11/2024, I entered into a contract with ***************************, owner of Events By Paradise (and several other LLCs) to provide the florals and day-of coordination for my wedding on 5/18/2024.As my wedding approched, ***** failed to show up to the rehearsal that she confirmed attendance to on a previous phone call, and then did not show up or provide the services on the day of my wedding 5/18. She did have florals sent to the venue, 2 hours late, significantly impacting the timeline of my day. She gave me very low-quality florals that were not what we had discussed or agreed upon. ***** never contacted me the whole weekend to share that she was unable to uphold her end of the contract. I reached out to her after the wedding to request a refund, and after several attempts to contact her, she has not responded. After looking into this, I have found 7+ other brides that ***** has done this same thing to. She has a pattern of scamming brides into contracts and then not showing up the day of the wedding or providing products or services that she is contractually obligated to provide. Once she gets a bad review, she opens a new LLC under a different name so that the public can not see the negative reviews on her business.

  • Initial Complaint

    Date:03/08/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The owner scammed ** out of $500. We ended the contract prior to services being rendered. The owner is aware and knows she has to refund us our deposit. The owner is refusing to refund my husband and I our deposit, The owner set up appointments for ** and missed every single appointment except for the initial one where we took our money. The owner would go months without answering our phone calls or text messages, stating she is not required to respond to ** until payment is due. We are missing our $500 deposit.

    Customer Answer

    Date: 05/08/2023

    Please see attached. 

  • Initial Complaint

    Date:10/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract for my wedding flowers with Paradise Petals on January 9, 2022. At the time of signing the contract, the owner, ***************************, was very responsive. On June 20th, I reached out about having her meet me at the wedding venue for a tour in August 11th. She never showed up. I reached out to her by text twice and never received a response. I attempted to call her but her voicemail is full. Her website chat does not lead to any agents. In addition, her website has not been updated since Mothers Day and neither has her voicemail for the business. Upon looking at reviews for the business, it appears that she did not deliver many peoples flowers for Mothers Day and has left other brides hanging. I have continued to reach out to her but have not heard from her. At this point it has been past 120 days since I sent her my deposit and my credit card, Discover, cannot help me with a refund despite me putting in for dispute. They did attempt to reach out to *****, but she did not respond to their request for information. She is evading all of my attempts at communicating with her and not holding up her end of the contract. She has also opened another LLC, in July, called Black Tie Events and has been active on *********

Events By Paradise is NOT a BBB Accredited Business.

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