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Business Profile

Adhesives and Gluing Equipment

Mapei Group North America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Adhesives and Gluing Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Need a color chart. I went to Mapei website and filled out a form to get a color chart on a sheet of paper.I get a response from ******* ******* who tells me to drive to Lowes or ********** and get a color chart.This company offers this service but for some reason ******* is too lazy to mail me one.

  • Initial Complaint

    Date:02/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought their premium mortar for a bathroom remodel. Contractor read all limitations and requirements for use of this product before applying. Directions were followed exactly. ****** says 48 hours for foot traffic and 72 hours to get wet. We waited well over 72 hours before a single person stepped on it. We then noticed that all of our tiles were shifting badly. Upon further inspection the mortar is just as wet as it was sitting in the bucket. NOTHING dried. Called the company and customer service just accused us of being wrong on how it was applied and assumed I applied it to an improper surface. All assumptions that they made were incorrect. Supervisor spoke to me today and told me that Id have to pay to send the remaining material I have back to them to test and if they deem it as defective then they would give me the postage back and maybe help me further. She told me she was 95% certain that nothing is wrong with their products. If thats the case then why would I spend more money sending them stuff when I wont see a ***** from them. Even asked if as a courtesy if she would pay for the shipping back to them and she refused. I detailed to them exactly how much this mistake is going to cost me and the only acceptable resolution here is for me to be reimbursed by them that money. Exact amount for additional materials and labor plus the previous materials and labor is $3833.66 after tax. Please get me my hard earned money back!!!

Mapei Group North America is NOT a BBB Accredited Business.

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