We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Warranty Plans

Fidelity Warranty Services, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Fidelity Warranty Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Fidelity Warranty Services, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 221 total complaints in the last 3 years.
    • 111 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a GAP policy in Oct 2021 when I bought a car for my son. The car was unfortunately involved in a total loss accident in April 2022. I have submitted all paperwork to cancel this policy and to receive my pro-rated refund. I have called Fidelity NUMEROUS times (probably 15) and get the run around EVERY time. It should not take 3 months to get a refund. I am beyond frustrated and have been very patient.

      Business Response

      Date: 08/11/2022


      WRITER'S DIRECT LINE:       ************
      WRITER'S DIRECT FAX:        ************

      August 10, 2022

      Better Business Bureau
      4411 *************************************************************************** 33407

      RE:      *****************************
                  GAP Addendum No. P00019989934
                  Case ID No. ********

      To Whom It May ******************************* to your letter regarding the complaint filed by ****************** with Fidelity Warranty Services, Inc. (FWS)regarding the cancellation of her GAP Addendum. The complaint was forwarded to ***************** & *********** **** (JM&A) from our sister company, as this was our product.

      We apologize for any difficulty ***************** has had in canceling her GAP Addendum. Our records indicate that Ms.******** GAP Addendum was canceled on August 4, 2022, with an effective date of April 13, 2022. Pursuant to the provisions of Ms. ******** Addendum, a refund check in the amount of $868.60 was forwarded to ****************** on August 9th,2022.

      We trust that this matter was resolved to Ms. ******** satisfaction as FWS values her as a customer. Should you have any questions, please feel free to contact me at the telephone number listed above.

      Sincerely,

      /S

      **********************************
      Sr. Paralegal


    Fidelity Warranty Services, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.