Complaints

This profile includes complaints for Bath Fitter South Florida LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bath Fitter South Florida LLC

  1700 S Powerline Rd Ste G Deerfield Beach, FL 33442-8180

  
• 

  Bath Fitter South Florida LLC

  2701 Vista Pkwy STE A3 West Palm Beach, FL 33411-2733

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2011, my husband ******* J. ********* and I hired Bath Fitter in Deerfield Beach, ** to install a shower in our master bathroom for $3,485. We were promised a lifetime warranty. Since then, we have only contacted Bath Fitter for service, including reapplying silicone caulk and installing a grab bar. Around 2014, a technician discovered microfractures in the drain and made a repair. Instead of properly sealing the fix, they glued down a second floor on top of the original. Over time, the caulk deteriorated, water leaked beneath, and we began hearing sloshing sounds.They returned, ripped up the second layer, and glued down a third floor which didnt match the original. The same issue has returned, and now they want to install yet another floora third timeinstead of removing the flawed layer and correcting the root issue. This cycle has continued for years.The local manager was rude, the technician dismissive, and corporate escalations has become unresponsive. Weve received no callback after multiple messages. Bath Fitter created this problem and refuses to properly honor their warranty.We request that Bath Fitter remove the second glued floor and not install another, restore the original shower floor with a permanent solution, reaffirm our lifetime warranty, and communicate respectfully and professionally moving forward. If not resolved, we will pursue legal action and additional consumer channels

  

  Business Response

  Date: 04/23/2025

  We have agreed to remove the shower floor and replace with a new one.  The parts have been ordered and the customer will be contracted as soon as the parts arrive from out ******** Canada factory. 

   

  The shower floor was replaced on 11/3/2023 and the customer signed a statement form - understanding that Bath Fitter will replace the affected unit at no charge and that it was a one-time offer only. 

  Copy of Statement signed by ****** ******** attached.  This is in alignment with the Bath Fitter warranty in effect since January 2006.

• Initial Complaint

  Date:06/07/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 7,2024 I signed a contract with the salesman for the bath fitter to have work done and a sleeve installed with the shower door.The work was to be completed in 3 weeks. A deposit of $1500 was charged. This company always performs work in my building. On June 5,2024 bath fitter came to install the sleeve and were told they never filed and do not have the proper permits to do the job. I was contacted by bath fitter on 6/6/24 and was told that this permit would take another 12 weeks for them to obtain.I went ahead and told the company that I would dispute the charge. At this time I disputed the charge with my credit card company but do not want any other issues for customers in the future.This company does not know what the rules are and are pretty inconsistent with what they are communicating to their customers.

  

  Business Response

  Date: 06/10/2024

  I have spoken to the customer and agreed to cancel the contract and they will get the $1500.00 back from their CC company.

  Customer Answer

  Date: 06/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Bathfitters to remodel my bathroom around 8/31/2023. I first noticed that the white color of the acrylic material that they used had a bluish tint and didn't match my white walls like the sales rep said that it would. Then I noticed that both the drain plug and overflow had a goldish tint and didn't match the **** nickel-finished fixtures that I ordered. The Plumber/Installer that did the work had to rip into the old wall and re-do the plumbing changing it from three valves to one. I noticed that he installed everything crooked and the spout and handle are at an angle. The on/off valve/handle isn't mounted flush to the wall and wasn't sealed so water can get behind it and in the wall. Also, the water comes out so weak and splattering that my 13-year-old son doesn't like taking showers in there and uses my shower. The installer put a small hole in my ceiling and I noticed that the pre-manufactured walls weren't cut properly and looked like they were forced in where it met at the ceiling. They bow out a little at the top and now it looks like the silicone is starting to crack/rip away from the wall possibly from it bowing out more. I uploaded copies of the emails with the timeline of conversations.The last high-up in corporate that I spoke with was named Sim and it was on Monday 12/11/23. She told me that she would get back to me within 24 to 48 hours and it has now been 3 and a half days without hearing from her or anyone. I told her about everything that was wrong and that has happened up to that point and how no one seems to care.

  

  Business Response

  Date: 12/19/2023

  I just spoke to the Bath Fitter Factory Rep.  They are now handling this situation and are scheduled to see the customer on Thursday Dec. 21st.  They will give an update after the initial visit and resolution.

  

  Business Response

  Date: 12/21/2023

  A Bath Fitter Factory Representative went to the customers home today to address his concerns.  He was prepared to make the minor repairs requested to the bathtub and fixtures as well as contact a local painter to touch up the ceiling scratch.  The customer refused to allow him to do said repairs. Customer only wants a refund on an installation.  As the factory we do not refund installations, we are more than happy to facility the minor repairs inspected by our factory rep. under his factory warranty.   It is his choice to refuse the repair.

  Customer Answer

  Date: 12/27/2023

   
  Complaint: 21010483
  
  I am rejecting this response because: I was contacted by a man from Bath Fitters on Tuesday the 19th, I was driving my son to school so I didn't write his name down. He stated that he has worked for Bath Fitters for 20 something years and that he wanted to schedule a time to come look at my bathroom. We scheduled it for Thursday the 21st at 10am. I asked him if he was aware of everything that has been going on and he said that ************************* had contacted him filling him in and forwarded him my emails. I told him that at this point I am extremely fed up with how everyone at Bath Fitters has handled or actually not handled this whole situation and at this point I just want a complete refund and that I will fix everything myself. He said let me come out and we will figure this out. He then said that he couldn't make it Thursday but he was sending someone else from his warehouse that also has worked there long, and he'll touch base with him afterwards. So, on Thurs morning 2 workers showed up and I thought they knew what was going on and why they were there. I walked them into my bathroom and first showed them the walls at the top bowing out and separating at the caulking and the one guy says, " no it's not, your walls are just crooked and the caulking is just coming off." I told him that my walls are not crooked and you can clearly see it bowing out. I then stated that the color of the white acrylic walls and tub have a bluish tint and don't match my walls like I was told they would and the same guy says, " that's the color that comes from the factory and we can't control that." I then showed them the gold drain and over flow that were supposed to be nickel and the same guy said," we install whatever they send on the truck." I show them the crooked spout and handle and the poor installation with the 2 sections not properly sealed and the same guy said," yeah that's not right." He then says, referring to the crooked pipes, " I don't think we'll be able to do anything about that." " Let us rip into to this and see what we can do." I said what do you mean "see what you can do"? he said," yeah, aren't we hear to see if we can fix it?" I then ask him if he had any idea of what has been going on for the past 3 months and he said, " no!" I told him everything and that I am done with Bath Fitters and that I want a refund. He then said," why I'm I hear then?" I told him that I was under the impression that they were here to examine the poor work and report back. I asked if he knew who called me on Tuesday, because I thought they were working on this together and he said," he has no idea." I then showed them how the water spits out and they both said, " that's been doing that since it was installed? That's not right!" He asked if he could video tape it and take pictures to show the office and I said yes... Know it's almost a week later and I still haven't heard from anyone!
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 01/04/2024

  We are rejecting his request for a full refund as the customer qualifies for warranty service.   

  We are offering to have the same technician from the factory go to his home  - again - and work on  resolving the issues he is describing. The customer is not giving us the opportunity to do any such requested repairs.  

  Customer Answer

  Date: 01/08/2024

   
  Complaint: 21010483
  
  I am rejecting this response because:

  This company is ridiculous! Besides them sending the guy from the warehouse that didn't know anything about what was going on and said, "I don't think we can do anything about that" and "Let's rip into to this and see what we can do", no one from Bath Fitters has attempted to call, text or email me still.... Why would I want a "Lifetime Warranty" with a company that has been ignoring me for over 3 months about just fixing the initial installation problems? I don't want anything to do with this company, I just want to get my refund so I can fix my bathroom myself so my son can use it. If they can't do that then I would like to take them to court and I would like to file as many complaints about this company as I can. The customer service of this company is extremely unacceptable and it's not just ************* Location, it's the corporate office as well. *************************, Sim, *******, etc.. 

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 01/15/2024

  Factory is only offering a repair under warranty.  Customer is refusing opportunity to conduct repair.

  Customer Answer

  Date: 01/17/2024

   
  Complaint: 21010483
  
  I am rejecting this response because: ************ keeps stating that they keep trying to fix my problems and that I "keep refusing"! I have only been contacted 1 time since the installation on the first week of September and he stated that he wanted to come look at the poor installation and that was in December. He said that he couldn't make it and he sent someone else who showed up not knowing what was going on or what he needed to do. This was the only time anyone ever showed up to look at it and the guy argues with me about the work then states, " we probably won't be able to do anything about that" and " let's rip into this and see what we can do." Of course I sent him away but not before showing him everything that was wrong and allowing him to take pictures and video. I was expecting someone to get in contact with me after he left and gave the info to them but I have not received a single phone call, voice message, text message, email, etc... This has been the way both the Deerfeild and **************** has been dealing with my problem since day 1! 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 01/22/2024

  We apologize for Mr. ********* experience with Bath Fitter, especially shortly after the installation was completed. ************* team came out on December 21st to evaluate the unit and with the intention to perform a few adjustments. ****************** was unhappy with the color of the unit, and request that we leave his home and provide him with a full refund. While we can appreciate ********************** frustrations over the experience up to that point, our team has been making every effort to work with him to resolve these issues. Since this visit, our team has not heard back from the client other than through the BBB complaints. Our customer care agent ***, left a voicemail on 1/18 and 1/19 and received no return call.
  
  Presently, we are willing to perform **************** are needed but we are declining Mr. ******** request for a full refund, and continued back and forth through the BBB on this matter will not be productive. Should ****************** reconsider, we ask that he please contact us at: ************. Thank you.
  
  Furthermore, ****************** worked with ************* Branch and not the West Palm Beach branch, we as that the BBB please relocate this complaint to the appropriate location. 

  Customer Answer

  Date: 01/23/2024

  ************************************************, Deerfield Beach, ** 33442

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bath Fitter installed a Bath Fitter shower over my existing tub around 5/13/2021 at a cost of $4500 dollars. Mold has now formed in my downstairs neighbors entire bathroom ceiling that now must be entirely replaced. I need Bath Fitter fix to correct this damage, redo the job correctly or refund my money.

  

  Business Response

  Date: 11/13/2023

  Hello,

  This customer needs to contact their local ****************** in Florida as we are located in *********. I have provided the information to that location below. Thank You

  Address: ***********************************************************
  
  Open  Closes 8?PM
  Phone: **************

  Customer Answer

  Date: 11/13/2023

  I called the local Bath Fitter and they stated that they would send someone out tomorrow 11/14/23 to inspect the work/damage and provide a solution. I dont want to close the case until then.

  

  Business Response

  Date: 11/21/2023

  This is not our local ********* branch's customer- This is a ***** ********************** customer and should be on their ******************** page. Thank You

  If the customer requires additional assistance I can help guide them to the correct location.

   

  Thank You

  

  Business Response

  Date: 11/27/2023

  We dispatched a plumber on 11/14/23 to do free leak detection.  No leak was found coming from the bathfitter tub liner or wall system.  As you can see on the contract that the customer submitted, ****************** did not do any plumbing (shower valve or drain replacement).  Terms and conditions clearly state that we are not responsible for the customers existing plumbing fixtures or drain system.  Drywall on ceiling of bathroom below is dry.  Entire walls and ceiling have black mold growing on them from lack of cleaning/maintenance.  This mold is on the surface of the bathroom walls, not coming from above and "growing" through the drywall.  I have attached a copy of the terms and conditions along with pictures of the walls and ceiling downstairs.  Again we did not plumbing at this residence.  Only installed a new tub over the old one and new wall over the old one.  Customer chose to reuse their old fixtures and drain system. 

  Customer Answer

  Date: 11/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: March 2, 2023. Signed contract for $9350.00 with $500.00 Paid down.Contracted to remove ************* replace with a walk in shower 30 x 60, with 1 seat and hand rails(towel bars,) slip resistant, stopper, drain, shower head which is removable with tube to reach seat. Told installation would take 1 possible 2 days done in 8 week at the latest. Have called repeatedly since May 30. Responses:Have ordered your material. Material arrived. Filed for permit. Waiting for permit from County.I'll transfer your call to scheduling. Scheduling will call you back in 15 minutes. (no one ever called) Salesperson: **** *************************************** phone: ************. Office phone: ************ ex. 2. address of office ************************************************************************** ***** spoke to ****** transferred me to scheduling.Scheduling said they'd call back in 15 minutes. NEVER DID.

  

  Business Response

  Date: 06/01/2023

  Hi there,

  The address provided by this customer is not serviced by our ****************** branch in *****, ** and needs to be redirected to the Bath Fitter in ********* Beach, **. When typing in the Zip Code provided by this customer ******* on our "Search your local store" tool on our website it ****** you will be serviced by the Bath Fitter of Broward County - ****************************************** G, Deerfield Beach, ** 33442.  Our address is ***********************************************************. We do not service ********* Beach, Florida and therefore have no record of this customer.

  I have provided this information in the attachment.

  Thank you.

  

  Business Response

  Date: 07/25/2023

  We spoke to the customer a few weeks ago and explained the permitting process with the county.

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Bathfitter's here in South Florida for a shower surround and floor. While the sales person was quick to come out and explain the details and processes as well as charge me half the amount, the rest of the process was very frustrating. I was told to wait for a call from ******* *************) to schedule an install date. After waiting two weeks I decided to call myself and it took several phone calls to get a hold of the person who does the scheduling. Finally got the install date and completion of the project and within a couple of months there was a leak in back of the wall going down to the apartment below me. During the install, the installer broke the original faucet off and had to call in someone else to help him fix what he broke. I called ******* and explained the situation and she told me she would call me back. She never did. I have since left several voicemails for her and have yet to hear from her (or anybody else at Bathfitters) concerning my problem. Bathfitters was quick to take my money but fails at follow up and customer service. Buyers beware!

  

  Business Response

  Date: 05/31/2023

  We have reviewed the Complaint.  Please note that each franchise of Bath Fitter is individually owned.  The Franchise for ****************** location is not our company.  It is:

  Bath Fitter of Broward County
  *******************************
  ********* Beach, Florida 33442

  

  Business Response

  Date: 06/20/2023

  I have attached the terms and conditions signed by ************************************  Please review "Removal of Existing Fixtures" conditions of contract and also "Existing Plumbing" conditions.

  Customer chose not to purchase new fixtures from Bath Fitter therefore he clearly knew that Bath Fitter would not be responsible for removing and reinstalling his existing ones.

  Installation took place in December of 2022, customer called in May of 2023 to report a leak behind the wall coming from his old existing fixtures.  We explained that we are not responsible for this and he would need to call an independent plumber.

   

   

  Customer Answer

  Date: 06/21/2023

   
  Complaint: 20098674
  
  I am rejecting this response because: I did choose to keep my current fixtures because they were fairly new. The Bathfitter installer BROKE the existing fixtures and had to call in someone to help him fix it. The welding that they used to attach the pipes did not hold and  therefor leaked about 5 months after installation. I called several times and spoke to ******* briefly before she said she'd call me back. She or no one else from Bathfitters called back. Never once did they make this claim that they are now saying in writing.The Bathfitter installer broke it and Bathfitters needed to repair it but apparently once they get their money they no longer care about follow up. I have since had the leak repaired on my own dime because I couldn't let this go on for much longer. Bathfitter's has to be the most untrustworthy business organization that I've ever dealt with because of their lack of transparency, non-committed to customer service or customer follow up.

   

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 06/26/2023

  Bath Fitter has installed over ****** units in Broward County alone in the past 25 years and during that time has always held an A+ rating with the BBB. Part of this exceptional rating is being exactly what ***************** says.. transparent. We provide every customer a simple contract and also simple terms and conditions. This is a one page read that is extremely transparent. Bath Fitter is in no way responsible for your existing fixtures. You agree to this at time of contract signing. After the fact the customer wants us to be responsible for something that they again, clearly agreed that we were not responsible for. I am sorry that he had an issue with his fixtures, but we told him that this was a risk before the installation and he agreed to it.