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Business Profile

Computer Dealers

Anki Tech LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Dealers.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Andres O

    Date: 11/14/2023

    Andres O

    Date: 11/14/2023

    This is absolutely the worst shop, with the most incompetent technicians. Not only did they not fix my computer but they ruined it. I took it to them 3 times over a 3 month period and paid $75 twice, or $150 total for the same repair. My laptop was running slow so I took it to them. They didn't fix it the first time.I took it back and I don't know what problem they had but they kept it for 10 days and every time I called they told me: " We've had some software issues but we'll fix it for you" I asked what that meant and they informed me that while fixing it they ran into problems with whatever they were doing. Originally, they were supposed to give me the laptop the next day. Well, they gave it to me after 10 days and the problem was worse. When I took it home the laptop would not start it would only flicker. When I took it back the third time which was 2 weeks after I had paid the second $75, they didn't even want to look at it. They said it was probably the screen and that it would be a more expensive repair. I took my laptop and left. I will be contacting a lawyer and see if I can take them to small claims court.Buyer beware they are scam artists They take your money but don't have a clue as to what they are doing.Yesterday the team had a good laugh at my expense. They didn't even want to look at what was wrong. I was told that I have a warranty but they wouldn't honor it.

    Anki Tech LLC

    Date: 11/15/2023

    Dear ************,

    We sincerely apologize for the frustration and inconvenience you experienced during your interactions with our computer repair services. Your feedback is extremely important to us, and we appreciate the opportunity to address your concerns.

    First and foremost, we deeply regret that your laptop issues were not resolved to your satisfaction. It is clear that we fell short of providing the level of service we strive for, and for that, we sincerely apologize.

    We take your feedback seriously and are committed to understanding and rectifying the issues you encountered. We would like to investigate the matter further and request additional details about your visits to our shop. If you could kindly reach out to us at ************, we would appreciate the opportunity to discuss the specifics of your case and work towards a resolution.

    Our goal is to provide reliable and professional computer repair services to our customers. We understand your frustration, and we are genuinely sorry for any inconvenience caused.

    Additionally, we would like to emphasize that we do not appreciate the use of profanity in our store, especially when other customers are present. Maintaining a respectful and comfortable environment for all customers is important to us.

    We would like to assure you that our team is professional and would not laugh at your expense. We tried to offer you options, but unfortunately, after using profanity you left without us being able to discuss potential solutions, such as another repair or a refund. 

    Please know that customer satisfaction is our top priority, and we are dedicated to making things right. We appreciate your understanding and hope to have the chance to address your concerns directly.

    Sincerely,

    Anki Tech Team

Anki Tech LLC is NOT a BBB Accredited Business.

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