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Business Profile

Data

Datasys Group, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Datasys Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Datasys Group, Inc. has 2 locations, listed below.

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    • Datasys Group, Inc.

      null Deerfield Beach, FL 33441-3628

      BBB accredited business seal

    • Datasys Group, Inc.

      750 Park of Commerce Dr Ste 150 Boca Raton, FL 33487-3717

      BBB accredited business seal

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/06/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a copy of my consumer report through LexisNexis. On this report, there are several pieces of "identifying information" that is being reported by DATASYS GROUP *** that does not belong to me and that I have never been associated with. I previously contacted DATASYS GROUP *** and my request for them to correct their records by removing the erroneous information has been ignored. The following information is being reported on my LexisNexis consumer report and needs to be deleted from there as well as any other entity that it is being reported to: *********************************************************************, ***************** ****************** and *******************

      Business Response

      Date: 12/26/2024

      Dear BBB Representative and Mr. ****************** you for bringing this matter to our attention. We take all privacy and data accuracy concerns seriously and strive to address them in a timely and thorough manner. Upon reviewing this complaint, we would like to respond as follows:

      1. No Record of Prior Request: After investigating our records, we have found no evidence of receiving any prior communication from Mr. **** regarding a request to remove or correct information. We pride ourselves on responding promptly to all communications, whether by phone or email, and we regret any inconvenience caused by this misunderstanding.

      2. Immediate Action: We have taken the complaint as an official request to review and remove the specified information. Effective immediately, we will ensure that the following information is removed from our systems:
      Address: *********************************************************************
      Email Addresses: ***************** ****************** and *************************

      This data will not appear in any future updates sent to LexisNexis or other entities.

      3. Commitment to Privacy and Accuracy: Maintaining accurate records and protecting consumer privacy is of utmost importance to us. We are committed to ensuring this situation is resolved completely and to preventing similar issues in the future.

      We apologize for any frustration or inconvenience this may have caused. If you have any further concerns or need additional information, please feel free to contact our General Counsel at ****************************************************************.  We appreciate your patience and the opportunity to address this matter. 

      Thank you, 

       

      ***** Uicker 

      CRO

      Customer Answer

      Date: 12/31/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ****

    Datasys Group, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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