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Business Profile

Electrician

Elcon Electric Incorporated
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The previous owners of my home used Elcon Electric to install a new ********* Electric QO electric panel in Feb '21, which is part of the nationwide recall due to a loose neutral connection.After repeated calls over the past 3 months, it is clear this company has no interest in inspecting the panel they installed less than 2 years ago. Every time I call, the person who answers tells me they will speak to the operations manager but I never hear back.Elcon Electric knows about the recall and ********* Electric has offered to pay for the inspection and fix.

    Business Response

    Date: 10/25/2022

    We are sorry that the customer had a negative experience. We were in contact with him regarding the Square D equipment that was installed. Unfortunately, this was the first time we were involved in a recall the size and magnitude as the one experienced recently with ********* manufacturing and there was a process that we were going through to become approved through their system to be able to rectify correctly the recall. We had not gotten back in touch with the customer because we were still in that process and therefore were not able to make the repair. When we were approved we contacted the customer as we said that we would and we corrected the issue as result of the recall. This was completed last week. 

    Customer Answer

    Date: 10/26/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Elcon Electric Incorporated is BBB Accredited.

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