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Business Profile

Internet Marketing Services

Approved Funding Group LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/05/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been paying daily amounts to Approved Funding for several months. I have tried to contact ******************* for a month via text and email to ask for the payoff. There's nowhere to login on the website. I can't apply for an SBA loan unless I provide them my current outstanding balances. *** was great about being in contact during the approval process and refinancing, but now he has ghosted me while I continue to pay them interest and can't go through with SBA.

    Business Response

    Date: 12/05/2022

     I don't see how this has been going on for months as stated. The merchant was funded on 11/4/2022, so it has only been active for 30 days. Our records indicate that ***** was the primary contact, so perhaps when they called in, it was not coded properly in the **** So we apologize for that.


    As for someone not getting back to the merchant, that is unusual and we have no record of that in the crm. Since we act as a broker, neither the company nor the sales representative would have payoff information. That would be between the merchant and the bank or funding company that the funding was thru. Our company does not collect payments or service any business funding.


    In this case, the merchant was funded thru ***************************. In the funding contract, all of the contact information in included in the contract so that the merchant may reach out to them in order to get this kind of information.

    The merchant can call them directly to get any information they need. The best number is ************** and option 3 for Treasury.

    Please let us know if we can be of any further assistance.

    Thanks

    Customer Answer

    Date: 12/07/2022

     
    Complaint: 18526798

    I am rejecting this response because:

    I am not referring to *****. I am referring to National which was prior to my loan with *****. Approved Funding has helped me with 2 loans. 

    Sincerely,

    *************************

    Business Response

    Date: 12/08/2022

    ...seems we have 2 different files, one in *****'s name and one in ******** name. So there was some confusion in finding the file(s) in the **** We have one business under ******* LLC and the other as ******************. As stated previously, we don't have this information, as anything with the servicing of the business funding will be between the merchant and the bank and/or funding company. I provided the information on the other company, which the merchant stated was not what was she was looking for. Perhaps a little more clarity on their end of what they were specifically seeking would help expedite the process.

    That information, is all information the merchant has in their funding contracts. I was able to get the contact info via a ****** search as we don't have a copy of the contracts. Here is the info so they can call : 

    ************ Funding 410 Exchange, Suite 150
    ******, ** 92602
    P: ************ F: ************

     

    Again, we apologize we could not be of greater assistance, but the information requested has nothing to do with us. We are always more than willing to help, in this case i think there was just some confusion with the different company names and merchant names. So we are sorry if there was any delay in response, but the merchant should have everything they need know to have their request completed.

     

    Let us know if you need anything else.

    Thanks

Approved Funding Group LLC is NOT a BBB Accredited Business.

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