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Capstone Industries, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to share my experience with Capstone Industries, connected. I ordered a full-length mirror in ******. I paid $399 for the mirror with shipping. ***** said that the item was delivered on 1.13. I never received the mirror. I tried to contact the *************** able to reach anyone. I left numerous messages on the customer service line. I filed a search claim with ****** After the search period, I tried to file a claim with ****** I was told the seller needed to file the claim. I contacted Capstone & was never able to reach anyone. I tried emailing on the website, & the number I was contacted from. That didn't work. Every attempt to email them failed. I searched online & found an email for the ** of Sales, *******************************. The *** ****************** reached out to me via phone & explained the issue would be resolved quickly. After not hearing from ***** I emailed ****************** for info & follow-up. He was rude, short, seemed frustrated & irritated. He told me they would submit a claim with *****. I reached out to ***** & was told Capstone never submitted a claim. I contacted ****************** for more info, but he became aggressive, condescending, & stated my request for a resolution was B.S. Appalled I was being treated like this. I asked to speak with ******************. ****************** suggested I take the offer from Mr. ******* to pay an additional $150 & order another mirror. This is not fair, nor am I willing to pay more money when I have already paid for it but never received it. My experience with Capstone Connected was horrible. I was disrespected, talked to condescendingly, & treated as if I didnt matter. As long as they had my money, they didnt care what happened. I will never order from them & wont recommend them. Looking at their reviews online, others have experienced similar issues ********* pattern of disrespect & poor customer care is well documented. Customers have no way of contacting ***** ****** are in no way professional, to say the least.

Capstone Industries, Inc. is NOT a BBB Accredited Business.

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