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Business Profile

Mailing Services

The UPS Store #3646

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** delivered my package to ******** when it was supposed to go to ******* and now I have to pay $543 because ******* did not receive it. I used the shipping label provided by *******. I filled a claim through *** and they closed the claim stating that the package was delivered, but they did not acknowledge that it was delivered to the incorrect phone carrier.

    Business Response

    Date: 02/14/2024

    To whom it may concern,

    Thank you for reaching out to the *** Store. We are franchise owned and operated *** Store. We do not deliver packages to locations.  The customer may call the 1-************ so someone may better assist him. At this time the *** Store is unable to further assist. 

    If you have any questions feel free to contact us at any time.

    Best Regards,

    *****

     

     

  • Initial Complaint

    Date:05/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The *** ************* distribution center has, for over the past 2 years, been marking my familys home address as undeliverable. I have called and spoken a MULTITUDE of their representative and there has been NO RESOLUTION. They can not determine the cause or reasoning as to why my home address continues to pop-up as undeliverable once it reaches their facility. A large quantity of my packages get sent back to seller/store unknown to me until months later when I realize a package I paid for has not arrived. My childs car seat a couple years ago is an example of that, as well as so many other important and frivolous purchases Ive made through the years. This is UNACCEPTABLE and an obstruction of personal property and **************** service. Current pending tracking numbers that are just sitting at the facility: 1Z7133W1NY38548385 1ZA81H610312120250

    Business Response

    Date: 05/31/2023

    This response is regarding complaint # ********. This complaint is made in error. The customer is filing a complaint towards the distribution center. We are a store location. We do not handle corrections regarding addresses. I will contact the customer and will provide her with a phone number that can better assist  her. I will also provide you with the phone Number is hopes you may reach her as well. **************. If you have further questions feel free to contact me at any time.

     

    Best Regards,

    *****

The UPS Store #3646 is NOT a BBB Accredited Business.

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