Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my subscription many months ago.I receive multiple daily calls from the Sun Sentinel offering subscriptions even though I asked them to stop contacting me.

  

  Business Response

  Date: 02/13/2025

  February 13, 2025
  
  Our sincere apologies regarding any inconvenience or misunderstanding associated with the  Sun Sentinel.
  
  The information you provided within this BBB Complaint as well as your feedback is being reviewed and proper course of action will be taken, if needed.  Your phone number has been removed to stop all calls and designated as "Do Not Call" in our system. Your request has been expedited for this matter.
  
  If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Sun Sentinel Customer Service Department at ************.
  
  Thank you,
  ******
  Executive *****************

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have NEVER subscribed to this newspaper. I have NEVER once viewed this newspaper. I just realized they have charged me $599.36 without my knowledge or consent. I challenge them to show me any proof of my subscribing to their service. I challenge them to show me ONE time I have ever logged into their system to view this newspaper. I want a complete refund. I have contacted them multiple times with ZERO replies.Nov 01, 2024$40.00 Oct 04, 2024$40.00 Sep 06, 2024$40.00 Aug 09, 2024$40.00 Jul 12, 2024$40.00 Jun 14, 2024$27.96 May 17, 2024$27.96 Apr 19, 2024$27.96 Mar 22, 2024$27.96 Feb 23, 2024$27.96 Jan 26, 2024$27.96 Dec 29, 2023$27.96 Dec 01, 2023$27.96 Nov 03, 2023$27.96 Oct 06, 2023$27.96 Sep 08, 2023$27.96 Aug 11, 2023$27.96 Jul 13, 2023$15.96 Jun 15, 2023$15.96 May 18, 2023$15.96 Apr 20, 2023$15.96

  

  Business Response

  Date: 02/06/2025

  February 6, 2025
  
  Our sincere apologies regarding any inconvenience or misunderstanding associated with your former Sun Sentinel subscription.
  
  The feedback and information you provided within this BBB complaint as well as your cancelled account is being reviewed. Proper course of action will be taken if any standard procedures were not followed, if applicable. Please be advised that after researching your concern an online order was placed associated with your email address and credit card information of which were inputted online and uploaded into our automated system for unlimited Sun Sentinel digital access. It seems during your Customer Service contact on November 8, 2024 this was discussed with you when your account was cancelled due to your request effective the next available date of November 10, 2024.  Your monthly credit card statement is your receipt of this subscription each month reflective of your digital account. A refund was processed in the amount of $27.14 at the time of cancellation which was refunded back to the credit card charged dated November 12, 2024. Also, you disputed the last payment charged in the amount of $40.00 which was processed by your credit card company dated January 29, 2025.
  
  Please be advised that as per our Terms and Condition as well as our company disclaimers that all billing disputes must be received by phone or in writing within 120 days of the statement date. Disputes received after this timeframe will not be eligible for review. Any cancellation will take effect at the end of the then-current subscription term and payments are non-refundable. We reserve the right, however, to issue refunds or credits at our sole discretion. If we issue a refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future.
  
  After reviewing your cancelled subscription and in the interest of fairness after your Customer Service contact on November 8, 2024, I have processed an additional refund back to your credit card charged reflective of all payments from the last year from October 2023 through November 2024 in the amount of $411.64 which has the prior refund from November 2024 and disputed return payment deducted from the balance. This additional discretionary refund in the amount of $411.64 will be returned back to your credit card charged within the next ***** business days due to standard processing times. 
  
  For any additional information associated with our Terms and Conditions associated with your subscription, please refer to *********************************. Please be advised your purchase is subject to the Terms in effect on the date of purchase unless the Terms are updated as your subscription continues, in which case the most up to date version of the Terms will apply. By purchasing a subscription, you accept and agree to the Terms in effect on the date of purchase or as otherwise updated until your subscription is cancelled.
  
  If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Sun Sentinel Customer Service Department at ************.
  
  Thank you,
  ******
  Executive Resolution Center
  

  Customer Answer

  Date: 02/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The sun sentinel started charging me for a subscription in December 2024. They charged me twice in December. I called and told them I want to cancel the subscription as I had never requested it and refund my money. See Ref # BN11191230. They supposedly refunded only one of the charges and never canceled my subscription, charging me again in January 2025. I just called to cancel again and requested another refund. See ref# BN14230103. I have not been a customer since 2023. I want to make sure any and all subscriptions are canceled and I want a refund for all funds they stole from me.

  

  Business Response

  Date: 01/17/2025

  
  January 17, 2025
  
  Our sincere apologies regarding any inconvenience or misunderstanding associated with the Sun Sentinel.
  
  The feedback and information you provided within this BBB complaint as well as your  account is being reviewed. Proper course of action will be taken if any standard procedures were not followed, if applicable. After reviewing your subscription, it seems your subscription was cancelled effective January 5, 2025 and two out of the three payments were refunded even though your digital access was provided during those dates of service.  In the interest of fairness, I have processed an additional refund in the amount of $19.96 on January 16, ********************************************************** the amount of $59.88. Please allow 7-10 business days for this refund to be applied back to your credit card charged.  Please be advised that any cancellation will take effect at the end of the then-current subscription term and payments are non-refundable. We reserve the right, however, to issue refunds or credits at our sole discretion. If we issue a refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future.
  
  For any additional information associated with our Terms and Conditions associated with your subscription, please refer to *********************************. Please be advised your purchase is subject to the Terms in effect on the date of purchase unless the Terms are updated as your subscription continues, in which case the most up to date version of the Terms will apply. By purchasing a subscription, you accept and agree to the Terms in effect on the date of purchase or as otherwise updated until your subscription is cancelled.
  
  If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Sun Sentinel Customer Service Department at ************.
  
  Thank you,
  ******
  Executive Resolution Center
  
  
  

  Customer Answer

  Date: 01/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:12/27/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Sun Sentinel 1 year daily home delivery subscription phone in order $240 paid in full **************** receipt of proof 4/16/24 Business promised 1 year home delivery. Business failed to offer me a paid receipt. I was told Sun Sentinel does not give receipts Phone employee guaranteed me 1 year of home delivery service I just received an email that I will only be receiving approximately 9.5 months delivery ending January 1.27.25 for this price of $240. 2.5 months less than agreed and paid for.On 12/26/24 by phone I was told there was nothing that can be done to honor the original verbal contract. Since Sun Sentinel refused a receipt I have no terms of conditions that I was made aware of.I believe this is a scam run by the Sun Sentinel. That is why they are not offering receipts to prove customers have paid for services they are promised.I am requesting from business a refund of $50 for the service of 2.5 months that they are not providing me as promised. ($240/yr = $20/month, 2.5 months = $50.)

  

  Business Response

  Date: 01/10/2025

  
  January 10, 2025
  
  Our sincere apologies regarding any inconvenience or misunderstanding associated with the Sun Sentinel.
  
  The feedback and information you provided within this BBB complaint as well as your  account is being reviewed. Proper course of action will be taken if any standard procedures were not followed, if applicable. Please be advised that additional charges associated with our subscriptions can shorten your original paid thru date.  Any  additional costs, which shorten your paid thru date, are reflected within your account disclaimers as well as the Terms and Conditions.  Criteria and details regarding these additional charges are noted on all our new start promotional offers, billing statements and any other correspondence.
  
  For any additional information associated with our Terms and Conditions associated with your subscription, please refer to *********************************. Please be advised your purchase is subject to the Terms in effect on the date of purchase unless the Terms are updated as your subscription continues, in which case the most up to date version of the Terms will apply. By purchasing a subscription, you accept and agree to the Terms in effect on the date of purchase or as otherwise updated until your subscription is cancelled.

  After reviewing your concern and customer experience, in the interest of fairness, I have processed a credit in the amount of $91 which has extended your paid thru date and have processed the requested $50.00 refund back to your credit card previously used for this subscription. Please allow 7-10 business days for this refund to be applied back to your credit card due to standard processing times. I tried to contact you by phone to discuss this matter further but reached your voicemail.
  
  If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Sun Sentinel Customer Service Department at ************.
  
  Thank you,
  ******
  Executive Resolution Center

  
  

  Customer Answer

  Date: 01/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:12/08/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paidd for a Wed/Sun print subscription. Never received a paper

  

  Business Response

  Date: 12/22/2024

  December 22, 2024
  
  Our sincere apologies regarding any inconvenience or frustration associated with your Wednesday and Sunday home delivery and unlimited digital Sun Sentinel subscription
  
  The information and feedback provided within this BBB Complaint has been reviewed and proper course of action will be taken, if needed. The local Distributor has been advised and has contacted you directly to discuss your locked courtyard as your newspapers were delivered and marked with your apartment number as well as thrown over the gate in the courtyard.  We appreciate your patience and understanding while we work towards a resolution for your delivery concern. The missed delivery credits have been processed and has extended your paid thru date accordingly. 
  
  If you would like additional assistance, please contact the Sun Sentinel Customer Service Department at ************ .
  
  
  Thank you,
  ******
  Executive *****************

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer for over a year. Over time have encountered numerous missed deliveries of which were reported and informed to me that my account would be credited. Never had any documentation or proof that this is occurring. My account shows nothing of billing or credits applied. You can only mange billing and report delivery issues or cancel etc. the customer has no proof of ******** or credits applied. I feel this is hiding from customers who have a right to see documentation of all ******** made and credits. When choosing to have redelivery same day it rarely happens. Very poor misleading customer service

  

  Business Response

  Date: 11/15/2024

  November 15, 2024
  
  Our sincere apologies regarding any inconvenience or frustration associated with your Sun Sentinel home delivery subscription.
  
  The information you provided within this BBB Complaint and your home delivery account is being reviewed and proper course of action will be taken, if needed. Please be advised since there are open routes concerns causing temporary delivery delays in the area at this time therefore your deliveries could be missed or received after standard delivery times.  We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. After reviewing your account, it does not seem there are any recent delivery complaints since the last complaint dated October 31, 2024. Customer Service is contacting you directly to review with if additional documentation associated with any missed deliveries is needed as this is a manual request and your feedback is acknowledged. For more details and to view the Complete Subscriber Terms and Conditions associated with your home delivery subscription, please go to ***************************************;
  
  I have tried several times to reach you by phone as well but have reached your voicemail to discuss this matter further. Should you have any further concerns or would like any further assistance,  please do not hesitate to contact our Customer Service Department at ************.
  
  
  Thank you,
  ******
  Executive *****************

  Customer Answer

  Date: 11/15/2024

   
  Complaint: 22501120
  
  I am rejecting this response because: they have not satisfied me with my questions on providing customers all billing information on payments, credits applied and billing statements and when ******** are due date on  customers account to access. Their website does not provide anything except informing of missed deliveries and or cancelling, etc.  We only have their word on actions that they tell us,  and not documentations of proof.
  
  Sincerely,
  
  ********* ****

  

  Business Response

  Date: 11/25/2024

  November 25, 2024
  

  Once again, sincere apologies regarding any inconvenience or frustration associated with your Sun Sentinel home delivery subscription.
  
  The information you provided within this BBB Complaint and your home delivery account is being reviewed and proper course of action will be taken, if needed.  Customer Service is contacting you directly to review with you what specific information and/or documentation associated with any missed deliveries or payments is needed as this is a manual request and your feedback is acknowledged. Also, please be advised your purchase is subject to the Terms in effect on the date of purchase unless the Terms are updated as your subscription continues, in which case the most up to date version of the Terms will apply. By purchasing a subscription, you accept and agree to the Terms in effect on the date of purchase or as otherwise updated until your subscription is cancelled. For more details and to view the Complete Subscriber Terms and Conditions associated with your home delivery subscription, please go to ***************************************;
  
  I have tried several times to reach you by phone as well but have reached your voicemail to discuss this matter further. Should you have any further concerns or would like any further assistance, please do not hesitate to contact our Customer Service Department at ************ or respond to any emails received from Customer Service for further assistance.
  
  
  Thank you,
  ******
  Executive Resolution Center
  

  
  

• Initial Complaint

  Date:09/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Again the Sun sentinel didnt deliver my newspaper last Saturday or this Tuesday , I dont understand why this continues ever week. Sometimes theyll add yesterdays paper most of the time they dont. Also thats yesterdays old news, can I get the editors phone number to complain directly ,all other avenues have failed time and again. We live in a sad world when no one takes responsibility for their actions. This delivery person needs to find another job , their service is one of the worst in our 30+ years of faithful membership with the sentinel.

  

  Business Response

  Date: 09/13/2024

  
  September 13, 2024
  
  Our sincere apologies regarding any inconvenience or frustration associated with your Sun Sentinel home delivery subscription.
  
  The additional feedback and information you provided within this BBB Complaint and your home delivery account is being reviewed and proper course of action will be taken, if needed. Please be advised since there are open routes concerns causing temporary delivery delays in the area at this time therefore your deliveries could be temporarily missed or received after standard delivery times.  We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. The information you provided within this BBB Complaint as well as your account have been reviewed and it seems your subscription does have the missed delivery complaints and applicable credits for the corresponding delivery complaints. I have been trying to contact you directly to review this matter further but reached your voicemail and will have Customer Service contact you again next week.
  
  Should you have any further concerns or would like any further assistance, please do not hesitate to contact our Sun Sentinel Customer Service Department at ************.
  
  Thank you,
  ******
  Executive Resolution Center
  

• Initial Complaint

  Date:09/01/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** missed deliveries. I have been paying for a 3 day delivery for 9 years and still average about 1 paper a week. Constant phone calls do nothing. Emailing customer service is better contact but still no delivery. Last year was better but that delivery person must have left. Constantly going to website to re-deliver a missed paper and they never do so I go there the next day for a credit. At this rate, my subscription will never end.

  

  Business Response

  Date: 09/13/2024

  September 13, 2024
  
  Our sincere apologies regarding any inconvenience or frustration associated with your Wednesday, Friday, Sunday Sun Sentinel home delivery subscription.
  
  The information you provided within this BBB Complaint and your home delivery account is being reviewed and proper course of action will be taken, if needed. Please be advised since there are open routes concerns causing temporary delivery delays in the area at this time therefore your deliveries could be missed or received after standard delivery times.  We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. The information you provided within this BBB Complaint as well as your account have been reviewed and it seems the account had missed delivery complaints and applicable credits.
  
  Should you have any further concerns or would like any further assistance, please do not hesitate to contact our Sun Sentinel Customer Service Department at ************.
  
  
  Thank you,
  ******
  Executive Resolution Center
  

  Customer Answer

  Date: 09/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother passed away in February 2024. She had a subscription to the Sun Sentinel. I called their customer service on 3/4/24 to cancel the subscription and they advised that she had paid for the year in full so was due a refund of $424.53. They advised that this amount would be refunded to the credit card on file. Between end March up until most recently yesterday 8/29 my sister or I have had to repeatedly call to find out why we still have not received this refund as we are executors of her estate. They had advised when it wasnt credited to her credit card that a check had been mailed out. In early August when I called and spoke to a supervisor, I was advised that a check was mailed on 7/26/24 and to give it 2-3 weeks to arrive. Since we still have not received it, I called back yesterday 8/29 and spoke to a supervisor who didnt see a record of a check being mailed on that date. They claim that they are getting in touch with executives and that someone will call me in ***** hours. I have no trust that someone will call me or that this issue will be resolved and we will get the refund.

  

  Business Response

  Date: 09/12/2024

  
  September 12, 2024
  
  Our sincere apologies regarding any inconvenience or frustration associated with the Sun Sentinel. We are truly sorry for your loss and are working towards a resolution to your concern.
  
  The information you provided within this BBB Complaint and your mother's home delivery account is being reviewed and proper course of action is being taken. It seems the refund was returned back to the credit card charged.  Due to your feedback, the ******************** is processing a reissuance of the refund by refund check to **** ****** so this is being handled at this time. Please be advised this may take up to ***** business days due to standard processing times. Customer Service has been in contact with you directly of which they will be contacting you again within the 7-10 business days to advise of the status of this refund.
  
  Should you have any further concerns or would like any further assistance, please do not hesitate to contact our Sun Sentinel Customer Service Department at ************.
  
  
  Thank you,
  ******
  Executive Resolution Center
  

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22218350
  
  I am rejecting this response because: This matter has been unresolved since March so its unacceptable that after a number of  phone calls over the past 6 months that  only now a refund check is being processed. I do not have confidence that the refund is actually being processed as I was supposed to receive email confirmation about it on Monday 9/9 which I did not. 
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 09/20/2024

  September 19, 2024

  Once again, sincere apologies regarding any inconvenience or frustration associated with the Sun Sentinel. We are truly sorry for your loss and are working towards a resolution to your refund request as this is a special circumstance.
  
  The information you provided within this BBB Complaint and your mother's home delivery account has been reviewed and proper course of action is being taken. The prior refund was returned back to the credit card charged as per our standard procedure.  Due to your prior feedback, the ****************** has processed a reissuance to a paper refund check to **** ****** at the address you provided in Florida so this is being handled at this time. Please be advised this may take up to ***** business days due to standard processing times. Customer Service has been in contact with you directly of which they will be contacting you again within the 7-10 business days to advise of the status of this refund.
  
  Should you have any further concerns or would like any further assistance, please do not hesitate to contact our Sun Sentinel Customer Service Department at ************.
  
  Thank you,
  ******
  Executive Resolution Center

  Customer Answer

  Date: 09/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:08/27/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive emailed you and havent been assigned an advocate,weve missing dozens of deliveries including another today is theft of services. Sun sentinel promises delivery if reported by 9:00 am. Thats a bold face lie ALL of our written and phone calls promising delivery have not once come to pass.are you here to help or just another arm of their bureaucracy ? Why havent you responded to my original complaint

  

  Business Response

  Date: 09/13/2024

  September 13, 2024
  
  Our sincere apologies regarding any inconvenience or frustration associated with your Sun Sentinel home delivery subscription.
  
  The additional feedback and information you provided within this BBB Complaint and your home delivery account is being reviewed and proper course of action will be taken, if needed. Please be advised since there are open routes concerns causing temporary delivery delays in the area at this time therefore your deliveries could be temporarily missed or received after standard delivery times.  We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. The information you provided within this BBB Complaint as well as your account have been reviewed and it seems your subscription does have the missed delivery complaints and applicable credits for the corresponding delivery complaints. I have been trying to contact you directly to review this matter further but reached your voicemail and will have Customer Service contact you again next week.
  
  Should you have any further concerns or would like any further assistance, please do not hesitate to contact our Sun Sentinel Customer Service Department at ************.
  
  Thank you,
  ******
  Executive Resolution Center