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Business Profile

Office Equipment

Milner, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Office Equipment.

Complaints

This profile includes complaints for Milner, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Milner, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Milner, Inc.

      700 S. Military Trail Deerfield Beach, FL 33442

    • Milner, Inc.

      5125 Peachtree Industrial Norcross, GA 30092

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/22/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********************* entered into a three-year agreement in 2022 with Milner to lease and maintain copiers. ****** has paid over $900,000 on this contract. But the company has shown a very poor track record on their performance. An addendum to the contract includes a provision to further clarify the option to cancel the contract if they don't perform. ****** provided a notice to cancel August 15, **************************************** which the company has continued not to perform as contracted but refuses to allow ****** to cancel the contract without paying the full amount of the remaining portion of the contract. In order to avoid litigation, Citrus is requesting BBB assist in obtaining termination of the contract.

    • Initial Complaint

      Date:11/07/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company continues to bill me for fees that I do not owe. They billed me for excess copies that were never made in the amount of $297.76. I have provided the documentation to them to prove that there were no excess copies made. They sent me another bill for misc. charge $16.59 plus $2.09 with no reference what this is for. I have reached out the Milner over 8 times asking them to review and clear my account and have not heard anything back from them, but I continue to receive a monthly statement for money owed. They have refused me service on their machine because they will not correct my account and yet I continue to pay them monthly for the service I agreed to. They need to step up and do their job.

      Business Response

      Date: 11/26/2024

      We have determined that the invoices were incorrect, the customer has been contacted. Current invoice for $279.08 has been voided.

      Customer Answer

      Date: 12/05/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:02/16/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Milner, Inc. has leased Ricoh copiers to my church office for more than a decade. This month, they started charging for Personal Property Tax on the copier. In the ****************, non-profit organizations are exempt from Personal Property Tax. I can't get an adequate answer from Milner about what they are doing with taxes they collect but don't have to remit.

      Business Response

      Date: 03/21/2023

      ******************* spoke to Father *******************, the stated issue is with the finance company and not with Milner directly. The finance company Well Fargo  had an expired Tax Excempt certificate on file. The cusrrent up to date certificate has been provided to ***** Fargo.

      Regards,

       

      *******************

    Milner, Inc. is NOT a BBB Accredited Business.

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