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Business Profile

Parcel Post Assembly Services

UPS DIstribution and Customer Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parcel Post Assembly Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a ******** Switch game as my son's birthday present through Amazon on AUGUST 30TH and I received a confirmation from *** that the package was arriving on September 1st from 4 pm to 7 pm. It never did, I waited 2 more days, and still nothing happened and when I track it, it says on the way...I called them on the 3rd and was on the phone for almost an hour to try to have an account on their website to be able to change the delivery so I can pick it up..and after all that they said that the location the package is in is closed for the whole weekend and I can pick it up by the fifth or it will be delivered...I then chose for it to be delivered but here we are on the fifth and still nothing happened and it is still on the way without any update of a real day of shipment or any further information. I am really disappointed with the experience, they ruined my 8-year old son's birthday surprise...and I really wish they could be responsible for this because some people are expecting important packages that can't handle any delay...plus it is not acceptable to just say on the way for all those days with out given a real-time tracking they have a very bad website...customer service and actual service

  • Initial Complaint

    Date:07/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The *** *********, ** distribution center has, for over the past 2 years, been marking my familys home address as undeliverable. I have called and spoken a MULTITUDE of their representative and there has been NO RESOLUTION. A few people I have spoken to over the past 2 years that have countlessly and falsely reassured me they've "fixed the issue" are ******, ****, *************************, and a few others in that process. They can not determine the cause or reasoning as to why my home address continues to pop-up as undeliverable once it reaches their facility. ALL of my packages get sent back to seller/store unknown to me until months later when I realize a package I paid for has not arrived. My childs car seat a couple years ago is an example of that, as well as so many other important and frivolous purchases Ive made through the years. This is UNACCEPTABLE and an obstruction of personal property and **************** service. Current pending tracking numbers that are just sitting at the facility or recently returned to sender are : 1Zw412051226174087, 1ZX305591217604275

UPS DIstribution and Customer Center is NOT a BBB Accredited Business.

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