We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Septic Tank Treatment

Septic Savior, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Septic Tank Treatment.

Complaints

This profile includes complaints for Septic Savior, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Septic Savior, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company took advantage of my elderly grandmother. This company should be shut down. They continued to call her number well after she passed away.

      Business Response

      Date: 03/13/2024

      we have not done been business with this customer since 2018 and have placed this number on our do not call list

    • Initial Complaint

      Date:07/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased (and returned) product in late 2007. Somehow I started receiving numerous phone calls from this 'business' in the last 12 months. They claim they are my provider for septic product, but I never used the product. Their records should show they sent 1 shipment in 2007 that was returned within 30 days of receiving without having been used. Now, they will not stop calling even after I've told them to remove me from their list. Harassment won't earn them any business!

      Business Response

      Date: 07/25/2023

      we have put ************ on our do not call list there we be no more phone calls

    • Initial Complaint

      Date:01/03/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered product on December 22, 2022. Agent took debit card info and processed transaction, money was debited from my account immediately. Was told we would receive product within a few days. By January 2, 2023, still no product. Called and was told by agent she checked the system and product was to be delivered that day. No product. Called January 3, 2023, and now company clef down, no longer in business.

      Business Response

      Date: 01/04/2023

      We spoke to ******* here daughter product shipped was supposed to be deliver on Jan 3rd we show in IN -We are sorry for delay but was due to storms in US  - We will monitor tracking and hopefully will be there in 2 days 

    • Initial Complaint

      Date:12/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the products from this company many years ago, and was very satisfied with them. I no longer use the products, nor do I wish to use the products. I get several phone calls a month from ************ These calls are from different people with different numbers from several locations. I have told them several times to please take me off the list I do not want to be contacted or pressured into buying any more products from septic Savior my only request is that they stop calling me I feel like Im being harassed and I did say that at the latest call I received which was at 8:45 on Monday, December 5 and the man was extremely rude. I am hoping that you can rectify this matter thank you

      Business Response

      Date: 12/08/2022

      we have taken ************ off our list there will be no more calls

    • Initial Complaint

      Date:10/05/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******** calls and I am tired of saying I am not interested. Please remove the following two phone numbers from the call list.************** **************

      Business Response

      Date: 10/06/2022

      we have taken ************ and ************ off *********** list

      Customer Answer

      Date: 10/06/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************************

    • Initial Complaint

      Date:08/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We been using there product since 2019 faithfully and have had to have septic tank pumped 2 in the four years and both times the lines have been clogged and full to the top of the tank and alote of slug and slim in it . Very disappointing and like are money back .

      Business Response

      Date: 08/22/2022

      the product comes with a 6 month money back guarantee you may return the product and receive your money back 

      Customer Answer

      Date: 08/22/2022

       
      Complaint: 17708923

      I am rejecting this response because:
      My family has been using this product and have had to have our septic pumped twice. I would like a full refund for false advertisement!!
      Sincerely,

      *************************

      Business Response

      Date: 08/23/2022

      We never say you wont have to pump your tank out . we even recommend occasional pumping . Most people who use our product have reduced the amount of time there tank has to be pumped .   

    Septic Savior, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.