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Business Profile

Modular Buildings

Graceland Portable Buildings

This business is NOT BBB Accredited.

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1

Average of 1 Customer Review

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Review Details

  • Barbara N.

    Date: 04/08/2025

    My son and his girlfriend purchased a shed from Ken with graceland portable buildings in defuniak springs, fl on Monday 03/31/2025 and I made their down payment. The shed was suppose to be delivered on the following Saturday, 4/5/2025 but was not delivered because the delivery persons machine was in the shop for repairs. They were told the delivery would take place on Tuesday 4/8/2025 between 10 am and 12 noon. They were then told that day that the shed had been damaged as the delivery person was about to transport. My son and his girlfriend decided to cancel the purchase of the shed on the same day, 4/8/2025 because of the bad service and the uncertainty of the repairs. I went to the graceland lot office and spoke to Ken the salesperson about getting my refund back on the shed because they never received the product. He said today is the 8th day and the contract says you have 7 days to cancel and after that your payment is forfeited. I also called the graceland headquarters and spoke to Haley. I asked her if I could speak to a supervisor so she put me on hold for a few minutes and returned to tell me a supervisor was not available but someone would call me back. She was about to say goodbye when I ask, "do you need my name and number", so I gave her the information. Clearly she didn't intend to have someone call me back...I called headquarters again and spoke to Colin who said initially said they have several mangers there but first he needed to get some information from me. After getting the information her put me on a very brief hold the returned to tell me no one was available at this time and they will call me back. I have read several reviews about gracelands very bad customer service, but was hoping that wasn't true. The right thing to do would be to give me a refund because the shed was never delivered and it was canceled at 9:40 am on the 8th day!!

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