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Business Profile

Appliance Rental

Rent-A-Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Rental.

Complaints

This profile includes complaints for Rent-A-Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rent-A-Center has 8 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/13/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Okay I have been with this company since 2022 I have bought two different things and I am now purchasing the third thing which is a bedroom suit which is costing me $5,000 in May my husband had to have any replacement surgery emergency because of an infection on his bone we had got a month behind we had got caught up and they are steadily harassing me and keep telling me I'm 51 days late which I know I'm not they've come out to my home repeatedly and gotten hundreds of dollars in cash from me but I have no proof on my emails receipt that it's been being paid they still keep coming out to my home every other day harassing me for more and more money I have text messages as well from an employee on their personal phone telling me a price I can pay to be caught up but then somebody comes to my house the next day telling me a different price and trying to take my stuff away I have been paying for 3 years with this business I'm not out to get anybody I just want to keep my stuff and have proof of what I've paid for also they won't work with me they told me I need $400 or they're going to get my stuff please help me I have proof of what I have paid and I am tired of being harassed and scared to go out my own door because they're going to take my stuff away I have called corporate but come to find out they are a franchise not a corporate company is why one of the employees that has been texting me on their personal line has told me

    • Initial Complaint

      Date:04/30/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to rent a center to get a television on Saturday. I was not happy with that particular t.v so I went back on Monday to exchange it. While loading the new television into my vehicle the employees broke it. I paid for 2 weeks and I have no television. They were very rude to me and refused to resolve the problem.

      Business Response

      Date: 05/15/2024

      The IT Department, was asked if the refund could be submitted to the customer via the debit card transaction.  We explained to the customer, that we would have to wait for the IT Dept. to respond. The end result was a refund of $17.11 in cash because the account was closed when the first tv was returned.  

      Customer Answer

      Date: 05/16/2024



      Complaint: 21645608



      I am rejecting this response because:



      Sincerely,



      Glenn *******

    Rent-A-Center is NOT a BBB Accredited Business.

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